February 27, 2009 by jenks

what you could do if you were tropicana

In case you happen to have missed it, Tropicana changed the design on their cartons last month, and in the process discovered that “Some Buyers Are Passionate About Packaging,” as Stuart Elliott writes in the New York Times:

PepsiCo is bowing to public demand and scrapping the changes made to a flagship product, Tropicana Pure Premium orange juice. Redesigned packaging that was introduced in early January is being discontinued, executives plan to announce on Monday, and the previous version will be brought back in the next month.

Also returning will be the longtime Tropicana brand symbol, an orange from which a straw protrudes. The symbol, meant to evoke fresh taste, had been supplanted on the new packages by a glass of orange juice.

The about-face comes after consumers complained about the makeover in letters, e-mail messages and telephone calls and clamored for a return of the original look.

Some of those commenting described the new packaging as “ugly” or “stupid,” and resembling “a generic bargain brand” or a “store brand.”

“Do any of these package-design people actually shop for orange juice?” the writer of one e-mail message asked rhetorically. “Because I do, and the new cartons stink.”

Others described the redesign as making it more difficult to distinguish among the varieties of Tropicana or differentiate Tropicana from other orange juices.

Such attention is becoming increasingly common as interactive technologies enable consumers to rapidly convey opinions to marketers.

It was not the volume of the outcries that led to the corporate change of heart, Mr. Campbell, [president at Tropicana North America in Chicago] said, because “it was a fraction of a percent of the people who buy the product.”

Rather, the criticism is being heeded because it came, Mr. Campbell said in a telephone interview on Friday, from some of “our most loyal consumers.”

“We underestimated the deep emotional bond” they had with the original packaging, he added. “Those consumers are very important to us, so we responded…. What we didn’t get was the passion this very loyal small group of consumers have. That wasn’t something that came out in the research.”

What has essentially happened here is that the ultimate fallout from the responses of a “very loyal small group of consumers” has exponentially magnified the exposure for what was originally just your run-of-the-mill packaging redesign:

The campaign, which carries the theme “Squeeze it’s a natural,” was created by Arnell in New York, part of the Omnicom Group. Arnell also created the new version of the Tropicana packaging.

“Tropicana is doing exactly what they should be doing,” Peter Arnell, chairman and chief creative officer at Arnell, said in a separate telephone interview on Friday.

“I’m incredibly surprised by the reaction,” he added, referring to the complaints about his agency’s design work, but “I’m glad Tropicana is getting this kind of attention.”

That’s the thing. Because of this vocal minority of avid Tropicana fans the attention of a far wider audience has been captured. Tropicana has now made a bigger splash by announcing they will be changing the packaging design back, than they did by changing it in the first place. Suddenly the avid Tropicana-fan minority has company.

Suddenly a lot more of us are now talking about orange juice. Thinking about orange juice! And thinking about it in a way that we never did before. After all, for the vast majority of us, just how different is one OJ brand from another? It’s not exactly a lifestyle product category, is it? (The whole organic argument aside for the moment, as it isn’t really specific to orange juice in particular so much as to grocery purchases in general). Do most of us really think about purchasing Tropicana vs. Florida’s Natural vs. Minute Maid because one brand is more relevant to our identity than the others? Unlikely.

So after enjoying its moment of unique distinction, Tropicana is now planning to scrap the new packaging and bring back the old familiar design so that the small loyal group who asked for it can be appeased, and all the rest of us can go back to not caring about orange juice.

But what if you could do something different?

What if discovering that your brand has more deeply passionate consumers than you’d imagined, and being open to to their input and responding to their concerns is just one part of the new marketing equation? What if the other part is understanding when you have an opportunity to get people really engaged. And not just engaged in giving you feedback, but engaged in helping to develop the brand’s identity itself. What if a non-lifestyle product category suddenly had the opportunity to stake out a piece of the cultural landscape? After all, Tropicana spent $35 million on the “Squeeze” campaign Arnell developed, which it now has to partially undo. What other direction could future advertising money be invested towards?

Having worked with various music festivals, I’ve consulted on and helped execute a number of “Battle of the Bands” contests. A proto-“User Generated Content” initiative, it’s always exceedingly popular. Different music acts submit tracks, or sometimes videos, competing for a chance to perform at the festival. This kind of initiative is most effective when combined with a voting aspect, so that it can extend beyond just the music acts, and actually get greater swaths of fans to participate in the process of selecting the winner to be added to the festival lineup.

In a more beverage-oriented variation on this theme, there’s last year’s “DEWmocracy” campaign, which allowed fans to vote on the new flavors for Mountain Dew (incidentally, also owned by PepsiCo), including the product packaging:

According to the PepsiCo press release, “DEWmocracy is the first-ever interactive, story-based online game that will result in a consumer-generated beverage innovation.” The campaign, which consisted of several phases, involved the launch of a website with a massive multi-player game. Once users created a profile they could go into the game’s 7 “worlds,” earning points and selecting different attributes for their ideal Mountain Dew beverage–i.e. flavor, “boost”, color, name, logo design, and so on. On top of all of this, the game/campaign had quite the storyline. As BevReview explains:

Pepsi and ad agency WhittmanHart Interactive tapped into actor/director Forest Whitaker to help craft the storyline. The entire adventure is setup up via a 3 minute short film that evokes overtones of Big Brother and overbearing governmental/corporate control. This has resulted in a loss of creativity….As is the plotline in most of these types of stories, a “chosen one” rises up to rebel against this oppression. Here’s the product twist… he seeks an elixir that will bring creativity and “restore the soul of mankind.” Now if you move beyond the irony that PepsiCo is a huge multinational conglomerate and that Mountain Dew is a top 5 selling soft drink found pretty much everywhere, you can see the somewhat unique spin this campaign possesses.

Not that I’m suggesting something this over-the-top is really appropriate for orange juice, necessarily, but the DEWmocracy site did reportedly have over 700,000 unique visitors, with 200,000 registered users participating in the first phase of the game. And that’s when they had to stir up consumer interest in engaging with the process of defining a brand direction for the Mountain Dew brand from scratch. Tropicana’s already got that one in the bag.

So what could you do if you were Tropicana?

Now that there’s already quite the buzz about Tropicana’s openness to fan-feedback in general, and about its packaging design in particular, why not create a platform for people to submit their design ideas? Yes, ok, clearly they discovered that people are deeply connected to the original design, but that is in response to just one other, radically departing, yet not particularly dynamic option. How might Tropicana lovers re-envision what that OJ carton could look like given the chance? It could just be a fun exercise in creativity, but then why not consider the possibility that the new design direction could emerge from the fans? Perhaps some new designs would remix the beloved orange-with-a-straw-poking-out image, but put a new spin on it with additional design elements or layers. Perhaps others would reinterpret the iconic image in totally new ways. Maybe others would find new ways to recreate the Tropicana logo in an unexpected style. Who knows?

What is definitely certain is that a small group of avid Tropicana fans clearly have deeply feelings about the brand and its design, and that a whole lot greater audience now cares that Tropicana cares about their input. So why stop the train there? Why not see how far it can go? In fact, why pick just one new design? How about different winning carton designs printed in “limited editions”? If it’s art, suddenly there’s a WHOLE new reason for choosing one OJ brand over another. In that case, why not deliberately set out to discover and promote emerging artists? Giving them their first break of mass exposure through orange juice cartons in grocery stores across the country. Nike’s doing it. So has Mountain Dew, for that matter. Suddenly it’s not just about a “campaign,” it’s an opportunity to create culture.

It’s like that scene in the Mad Men pilot episode where Don Draper suddenly realizes that if all the cigarette companies are facing the same limitations on what claims they can make in their advertising, then it’s “The greatest advertising opportunity since the invention of cereal.” When you’ve got a bunch of pretty much identical companies, making a pretty much identical product–in this case, OJ–you can do anything you want to create distinction. The possibilities for what you could do are pretty limitless, if you were Tropicana.

December 2, 2008 by jenks

Circus has come

Britney Spears has a new album out today, and guess what it’s called:

That’s right!

Britney Spears’ new album is called Circus, and this is incredibly interesting to me.

Once upon a time, I used to be the production manager for a circus called Lucent Dossier—

This troupe is actually part of a whole larger Circus performance subculture that has been growing on the West Coast for years. San Francisco’s The Yard Dogs Road Show, El Circo, and Vau De Vire Society, Santa Barbara’s Clan Destino, L.A.’s Mutaytor, Cirque Berzerk, and Lucent Dossier, these are just a few of the major acts that are coming to mind, but there are untold scores of others. With its own distinctive music, style, and nightlife, the Circus scene’s cultural influence has been steadily spilling over into mainstream fare for a while.

In 2006, Panic! at the Disco cast Lucent Dossier in the music video for their first big hit, I Write Sins Not Tragedies. When Panic! went on the road later that same year they brought Lucent along, and called it the “Nothing Rhymes With Circus,” Tour–

–which, according to the Washington Post, offered “a far superior take on the warped circus theme Motley Crüe was going for in its latest tour.”

Oh, yes…that’s right. A year prior, Motley Crüe–who would become no strangers to the stylings of Lucent Dossier, themselves–reunited, and you know what their comeback tour was about?

Here’s a hint:

The Circus subculture infiltration, I should mention, has by no means been limited to music. With such proximity to the entertainment industry, it’s been showing up all over the place. Captivating gamers at E3, holding it down at Red Bull’s nightlife spectacle, Ascension, even America’s Next Top Model weighed in with an “homage” of sorts to the style earlier this year–

–but none of this is really comparable in scale to an endorsement from the Princess of Pop herself.

Despite the inescapable reality that it’s blatantly far from any kind of original album or tour concept, Britney Spears still chose to go with Circus anyway. Clearly there is something about Circus that continues to resonate with performers, but there is also something about our current culture, that the Circus theme persists in being so damn appealing. It should have long ago gotten played out, and yet here it is again, and again. It would be easy to contend that Circus is just an overly-tenacious current trend (and I know a few Circus professionals who do), but I see it is as the manifestation of a cultural response to a slew of far greater–and much less fickle–social trends.

In Freaks and Fire: The Underground Reinvention of the Circus, J. Dee Hill delves into the history and sociology of the Circus subculture:

Traditional forms of the tribe, like the village, have almost completely disappeared. Fewer and fewer people live in small communities where their daily interactions bring them in contact with the people they are deeply connected to, either spiritually or economically. Workers in modern corporations are replaceable and no longer bound to each other by the experience of a shared interdependence. The modern individual is preoccupied simultaneously by isolating, immediate concerns of personal survival and the larger, often intangible concerns of war, terror and economic change as transmitted by a now-seamless global media network. The intermediate space of community is not easily reached.

Not by accident, many of the newer, emergent forms of culture include a specifically tribal aspect. A return to tattooing, sacrification, fire performance and drumming, as well as a renewed interest in ritual, has occurred side-by-side with the formation of intentional (if temporary) communities such as the Rainbow Family gatherings and Burning Man festival, all of which focus on celebrating and integrating the peculiarities of their varied members.

It was at these kinds of festivals, in clubs and at underground raves, that alternative circus acts began appearing in the early 90’s. The performers were young, crazy “freaks” without any formal training who used circus costumes, skills or themes as performative means for expressing their own exaggerated personalities. Many went on to gain formal training or to study the history of the genre, but essentially their relationship to conventional circuses resembled that of outsider art to mainstream art circles. They didn’t really relate to the modern-day circus. They took their cues from something much, much older: the caravan-pulling gypsies.

The gypsies, shunned by society at large, but fiercely loyal to their own clan, were the most tribal group in all of Europe. It was these wanderers who first produced circus-like entertainment in the medieval townships, along with strolling players and minstrel shows. It wasn’t until the 1770’s that Englishman Philip Astley fused military equestrian drills with acrobatics and other entertainments to form the modern circus.

The phenomenon of alternative circus performance can be seen as the theatrical dimension to one generation’s wholesale rediscovery of the concept of tribe.

In other words, kids originally began forming Circus performance troupes as an extension of creating urban tribes:

According to French sociologist Michel Maffesoli, urban tribes are microgroups of people who share common interests in metropolitan areas. The members of these relatively small groups tend to have similar worldviews, dress styles and behavioral patterns. Maffesoli claims that punks are a typical example of an “urban tribe.”

20 Years later, instead of forming punk bands, party kids were forming circuses. And in an age where no one thinks twice of breakdancing or skateboarding, does circus art seem all that unexpected?

In the past decade we’ve also seen the arrival of social media, and “Performative means for expressing exaggerated personalities” as Hill put it, isn’t just for the Circus anymore. It’s what makes the social web go round, too. In Generation Me: Why Today’s Young Americans Are More Confident, Assertive, Entitled–and More Miserable Than Ever Before, Jean Twenge and her coauthors analyzed 15,324 responses to the Narcissistic Personality Inventory, completed by college students between 1987 and 2006. The survey is considered the most popular and valid measure of narcissism, and features statements such as “I think I am a special person,” “I can live my life anyway I want to,” “If I ruled the world, it would be better place,” etc. According to the results:

The trend was extremely clear: younger generations were significantly more narcissistic. The average college student in 2006 scored higher on narcissism than 65% of students just nineteen years before in 1987. In other words, the number of college students high in narcissism rose to two-thirds in the space of less than twenty years.

While Myspace, Youtube, blogs, and all the rest, aren’t responsible for the origins of this narcissism trend, they absolutely help enable its progress. “Narcissism is the darker side of the focus on the self,” writes Twenge, and our constant interaction with social media is an indulgence in self-focus. All of us have been affected by the process of maintaining our online presence. Even if we’re not all live-streaming our entire existence, we upload photos of our lunches or puppies for our network to see, we write blogs about experiences that we planned to blog about even as we were having them, we leave comments for friends just so other people will see them, we fill in our favorite movies and books and music in the appropriate boxes on various profiles, aware of what our choices say about us. In a sense, all of this is a performance. We are already constantly performing our selves, and Circus represents the ultimate performance platform.

Not surprisingly, we also crave attention. After all, what’s the point of being the spectacle if no one is watching? “Given the choice between fame and contentment,” writes Twenge, “29% of 1990s young people chose fame, compared to only 17% f Boomers.” No doubt, the 2000’s generation would score even higher.

Writing about narcissism and fame, Danah Boyd, a researcher of digital youth practices, asks, Why is it that people want to be famous?:

When i ask teens about their desire to be famous, it all boils down to one thing: freedom. If you’re famous, you don’t have to work. If you’re famous, you can buy anything you want. If you’re famous, your parents can’t tell you what to do. If you’re famous, you can have interesting friends and go to interesting parties. If you’re famous, you’re free!… [However] Anyone who has worked with celebrities knows that fame comes with a price and that price is unimaginable to those who don’t have to pay it.

The idea of “freedom” is a huge aspect of the appeal embodied by the Circus since way before its modern “reinvention.” Circus has long represented freedom from normal society’s rules. The ultimate outlaw lifestyle. And like celebrity, it too has extolled its own price. No surprise then that celebrities from Motley Crüe to Britney spears should find this theme so relatable.

While I don’t doubt there will be much talk of shark-jumping going on within the Circus underground (after all, just how underground-y can it be if Britney’s fans get into it?), to me, both the alternative and the mainstream reincarnations of Circus are on the same continuum. More than just a subculture or a concert tour fad, Circus has come to articulate something about the nature of our relationship with various social trends shaping the modern experience.

November 23, 2008 by jenks

y2k12-compliant

I noticed something interesting the other day in the trailer for the forthcoming 2012 movie. At the end of the trailer, (which–though the movie stars John Cusack, Chiwetel Ejiofor, Amanda Peet, Oliver Platt, and Thandie Newton–doesn’t include a single star, instead giving off a distinctly Baraka-like “documentary” feel, depicting only Buddhist monks and a typically Emmerich-ian, visual effects-heavy apocalypse sequence), in place of where you’d normally expect some URL to the effect of “www.2012themovie.com,” there appears, instead, a google search instruction:

What’s more interesting is that the google results for the term “2012” do not turn up a website for the movie. The closest you get is the IMDB listing, which is, like, half a dozen items down the list anyway. Meanwhile, the results do include such options as: “2012 – End of the World?” “Survive 2012: Ancient Mayan Doomsday” “Year 2012 Predictions” “No Doomsday in 2012” “2012 – The Future of Mankind” and so forth.

In case you’ve managed to escape having heard about this latest trend in end-of-the-world prophecy up till this moment, according to Wikipedia:

2012 is claimed by some with New age beliefs to be a great year of spiritual transformation (or alternatively an apocalypse). There is disagreement among believers as to whether 2012 will see an end of civilization, or humanity will be elevated to a higher level.

Many esoteric sources interpret the completion of the thirteenth B’ak’tun cycle in the Long Count of the Maya calendar (which occurs on December 21 by the most widely held correlation) to mean there will be a major change in world order.

Astrologer John Jenkins has determined that on this date, there will be “an extremely close conjunction of the northern hemisphere winter solstice sun with the crossing point of the Galactic equator and the ecliptic”, an event that will not be repeated for thousands of years.

Several authors have published works which claim that a major, world-changing event will take place in 2012:

The 1997 book The Bible Code by Michael Drosnin claims that, according to certain algorithms of the Bible code, an asteroid or comet will collide with the Earth.

The 2006 book 2012: The Return of Quetzalcoatl by Daniel Pinchbeck discusses theories of a possible global awakening to psychic connection by the year 2012, creating a “noosphere.”

Riley Martin claims that Biaviian aliens will allow passage aboard their ‘Great Mother Ship’ when the Earth is ‘transformed’ in 2012.

Terence McKenna’s numerological novelty theory suggests a point of singularity in which humankind will go through a great shift in consciousness.

And so on.

Clearly, there’s quite a good deal of differing speculation going on, all of it perfect subject matter for the creator of such cinematic fare as 10,000 BC, The Day After Tomorrow, Independence Day, and Godzilla. By offering a google search instruction instead of a url, the film avoids narrowing such a broad, hot-button topic down into a typically useless movie website, and, instead, capitalizes on the full breadth of the phenomenon that is 2012.

For people who’ve never heard of 2012 before, this is a great way to add an unbeatable, real-world level of intrigue to the promotion of a Summer Action Disaster flick. For those that have, it’s a great way to leave all the contested options (Armageddon? Enlightenment? Close Encounter?) out on the table.

Creating a real-world narrative that can be used to expand the promotion for an entertainment property is what Alternate Reality Games are based on. What’s interesting in this case, though, is that the movie takes advantage of a back-story that already exists, and, furthermore, has been defined not by ARG designers, but by an open-source kind of process. The phenomenon behind the movie is whatever reality google says it is.

For context, imagine a remake of Waterwrold, where at the end of the preview, the instructions would read: “Google Search: Climate Crisis.”

October 6, 2008 by jenks

today’s awesome ad award goes to:

Just… WOW! such great creativity and innovation with this. really freakin’ awesome.

CLICK THE SCREENSHOT BELOW TO EXPERIENCE IT >>>

September 18, 2008 by jenks

you just bought a knockoff from Sinistyle Designs

My friends over at Skin.Graft Designs just discovered some way shady thief has been blatantly recreating exact replicas of their original clothing designs and selling them on Second Life.

Skin.Graft Designs Originals:

Sinistyle Designs counterfeit knockoffs:

Skin.Graft Designs Originals:

Sinistyle Designs counterfeit knockoffs:

This is the first I’ve ever heard of anything like this, though I’m getting the feeling it might be happening a ton.

If you are a designer in the same community as Skin.Graft, you might wanna check out the rest of Sinistyle’s “inventory” to make sure yours designs aren’t in there too. I know I got a saddlebag belt JUST like this from a vendor at Lightning in a Bottle this year. I wouldn’t be surprised if all the stuff Sinistyle is selling is 100% knockoffs.

So lame.

In case you’d like to look fabulous in your FIRST life, feel free to get in touch with the wonderful folks at Skin.Graft Designs.

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