you are not our fans… are you?

beatlesfans
Beatles fans Vs British police.

Right after writing about how cool I thought it would be to bring fictional characters to life on social media, I discovered that the employees of Sterling Cooper, the Madison Ave. advertising agency where the characters on AMC’s series Mad Men work, were all up on Twitter. For anyone unfamiliar, Twitter.com is a social networking site that allows users to communicate with their friends online and via text messages using posts of up to 140 characters in length (a.k.a. micro-blogging.) The characters’ profiles linked back to the AMC site, and they communicated with one another, and with their followers, “in character” and even in speech true to the show’s 1960’s-era time-period. So while it was never explicitly evident, it seemed only logical to assume, as many did, that AMC was behind this progressive and endearing move to use social media to enable its show’s characters to communicate and coexist with its fans. And then, not two weeks after first discovering their appearance on Twitter, the Mad Men characters’ profiles began being systematically suspended.

AMC, it turned out, had in no way authorized their existence on Twitter, and their very presence there apparently constituted a violation of the Digital Millenium Copyright Act, so Twitter was forced to comply with a take-down notice, and suspended the accounts. This, of course, instigated a major online backlash, fueled by both the personal disappointment (“Why has Twitter hijacked my beloved @don_draper (and friends)? Looks like i’ll be drinking alone 2nite.”) and professional indignation (“thinking that AMC using the DMCA to kill off the Twitter characters is a huge FAIL.”) of people who related enough to a show about communications professionals to befriend its characters — wOOOPSIE!!

At the urging of Deep Focus, AMC’s marketing group, the profiles were un-suspended. “Better to embrace the community than negate their efforts,” said a Deep Focus spokesman. (Not to mention all that free, fan-generated promotion.) To the legal dept. these actions were perceived as a hostile menace, and yet to the marketing side, this was exactly the kind of fan behavior AMC should support. The manifesto on wearesterlingcooper.com, which came into existence shortly after the reinstatement of the profiles, speaks to the this kind of emergent disconnect:

Fan fiction. Brand hijacking. Copyright misuse. Sheer devotion. Call it what you will, but we call it the blurred line between content creators and content consumers, and it’s not going away. We’re your biggest fans, your die-hard proponents, and when your show gets cancelled we’ll be among the first to pass around the petition. Talk to us. Befriend us. Engage us. But please, don’t treat us like criminals.

All along, whenever fans have climbed a little too far, or gotten a little too close, or somehow managed to gain an unauthorized degree of power, they have always been treated like criminals. The difference in the digital age is that this kind of power is now within reach to more and more fans. Our capacity to affect that which we fancy is now, in many ways, as accessible as the internet, and suddenly it means that the rules that once applied to the dangerously overzealous can now be a response to all fans. This contention in the line between fans and criminals is perhaps nowhere more heated than around music.

A few days after the Mad Men Twitter profiles were back in action, the LA Times business section headline read: “Blogger Kevin Cogill charged with felony in leak of Guns N’ Roses songs.” Having “waited half his life for a new album,” Cogill posted nine not-yet-released tracks from the 15-years-in-the-making album, Chinese Democracy, streaming (not for download) on his website. Because of the Family Entertainment and Copyright Act of 2005 he now faces felony (vs. civil) charges, which if he is convicted mean $250,000 in fines and three years in prison. Asked for comment, Slash, former Guns N’ Roses lead guitarist, said, “I hope he rots in jail.

I mean, “I hope he rots in jail,” is an epithet more applicable to, like, a rapist or something, but here it is, nevertheless, being flung at someone motivated by a desire to share his love for a band, and increase that love for more people. Even just in writing this post I am noticing that it’s gotten kind of hard to say pretty much anything sympathetic about the actions of music fans these days without it sounding like a defense of music piracy. Which is more than a little problematic, because what does it mean for any entity that thrives on the support of an engaged fan-base, when its most avid enthusiasts can be just a matter of perspective away from its greatest threat?

The Wall Street Journal just published an article about how various companies are dealing with negative domain names such as ihatestarbucks.com or boycottwalmart.org. Some companies, like xerox, pre-emptively buy up negative domains before some disgruntled customer can, and then leave sites like ihatexerox.net and ihatexerox.org blank. Southwestsucks.com, on the other hand, redirects to a customer service page on the actual Southwest Airlines site, where people can then submit their complaints. And Bank of America apparently even goes so far as to solicit feedback and address consumer concerns on bankofamericasucks.com–which it does not own. None of the strategies mentioned in the post involved pursuing any kind of take-down notice or legal action. God bless the haters, and all, but when fans’ freedom to express themselves is considered a bigger threat, seems like maybe it’s time to reexamine the situation.

For the US government–which has no plans to stop using taxpayer money to bring more cases like Cogill’s in the future–there isn’t really a difference in the way that it would go about treating individual music fans vs. big commercial piracy rings. Craig Missakian, an assistant U.S. attorney in Los Angeles, said, “Prosecution like this makes others think twice.” I’m thinking, anyone for whom success and fan support are inextricably linked (governments need not apply) could stand to think twice, or three times even, about the changing nature of this relationship.

“Every record for the last four—including my solo record—has been leaked,” Thom Yorke said in a Wired piece on The Real Value of Music. Talking about the motivation behind Radiohead’s groundbreaking release strategy for their latest album, In Rainbows, he continued, “So the idea was like, we’ll leak it, then.” Months before the CD was available in stores, fans were able to download the tracks online via Radiohead’s site, and pay what they wanted for them–even if it was nothing. There are different ways to interpret the results and successes of this, the first experiment of its kind, but what it was unequivocally effective at is making strides to address the new dynamic between fans and music. Rather than dictating that “you are not our fan unless you’re one like WE say you can be,” this approach was designed to give fans, as Pitchfork put it, “the freedom to pay actual money for what amount[ed] to an album leak.”

Whether you’re a cable network or a music act, or anything else that develops content whose success depends on your relationship with your fans, understanding the freedoms that your fans now demand is the key. You might even discover you can appreciate their involvement.

And on that note, check out the youtube response video that Electronic Arts and Tiger Woods came up with a few days after a fan named Levinator25 posted a video of a glitch he’d found in EA’s new golf game:

.

    



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the new oldskool

My dad is an inventor. He’s got a bunch of patents, from two different continents, and an EPA award. He talks to me on instant messenger sometimes, which I find pretty impressive since he’s 76 years old and English is not his first language by more than 50 years. That half-century was spent in the USSR, the better part of it, trying to get out. Most of the people he knows his age barely know how to turn a computer on. But my dad likes on-switches. He likes buttons and technology and science and new ideas. He retired from a career as an electrical engineer but he can’t just retire from curiosity and coming up with ideas. Which is an awesome thing, unless you are unable to find other people–and especially people your age–to connect with, who share your interests.

It used to be that the way you would stay connected to your industry was through your job. Whether it was access to news about industry developments, or access to participating in the course of those developments, it was all pretty much granted by your employment. Once you retired–or were laid off at a certain age and couldn’t get rehired–your access was essentially denied. Perhaps, for a lot of people, who might not have been particularly thrilled about the careers they had ended up in, this would sound like a fantastic relief, but for those folks that had spent their lives passionately engaged with, and consummately fascinated by their field of work, being suddenly cut off from that entire world wouldn’t be quite so wonderful.

I’m not an expert on the institution of retirement, nor does my knowledge of the general senior citizen population extend beyond my parents and their friends, but I think it’s pretty safe to say that we have been living in a society where the options for what people over the age of 65 are expected be interested in are SLIM. They have definitely not been encouraged in any way to retain the interests they had when they were younger, or to think that they ought to. It’s as if once individuals hit senior citizen age it’s assumed they will simply want to trade in the things that had been exciting to them before, like handing back an access card to security once you’ve left a building, and instead discover their new interests lie within a finite selection of age-appropriate leisurely diversions they’d had nothing to do with before. To me the idea that an infinitely diverse array of identities would develop uniformly homogeneous interests simply by virtue of having lived to a certain age is about as accurate for teenagers as it is for senior citizens, and I think that this misconception will be completely undone by the social media generation.

Friendster, the first social network site I ever knew, can’t be older than six or seven years. Myspace is even younger. Youtube can’t be more than four of five. Facebook wasn’t even a serious contender in this space until like two years ago. And already, according to Universal McCann’s Comparative Study on Social Media Trends, April 2008:

  • 57% of active online users (people using the internet every day or every other day) have joined a social network
  • 73%  have read a blog
  • 45% have started their own blog
  • 39% subscribe to an RSS feed

Social Security might be nonexistent by the time my generation retires, but all these tools for social connection and personal expression available already–and who even knows what future iterations are coming in our lifetime–mean that what we will have are the resources to facilitate continuing our specific interests, and to retain our individual identities far beyond what was ever an option for the general populations of a certain age before us.

According to boomj.com, a social network site geared specifically for folks born in the two generations from the mid-1940’s to mid-1960’s, right now 41 – 64 year-olds comprise about 80 million people in the US. These are arguably the oldest generations to have already been affected by social media, and there is no doubt that they will expect a dramatically different kind of experience once they “retire,” than the generations before them. All those people joining social networks and writing and reading blogs will continue to expect access to pursuing the interests which shaped our identities and, perhaps the course of our lives,  well past where our grandparents could expect to get cut off. (Not to mention, access to pursuing new interests that previoulsy weren’t accommodated for “old folks.”)

Clay Shirky, In his 2005 TED Talk, pointed out that the #1 most popular interest group on meetup.com–a service that allows people to find others in their local area who share their same interests and affinities, and organize offline group “meetups”–is stay-at-home moms. When the site was first founded its creators had NO idea that this would become the most active group on the site, with the most members and the most chapters. But as Shirky explains, “In the suburbanized, dual-income United States, stay at home moms are actually missing the social infrastructure that comes from extended family and local, small-scale neighborhoods, so they they are reinventing it using these tools. Meetup is the platform, but the value here is in social infrastructure.” (After watching that TED Talk I actually helped my Dad find some science-y/tech-y meetups in Boston–and if anyone knows of others, give me a shout, I’d love to pass the info on).

Whether it’s stay-at-home moms or seniors, no doubt the impact of these kinds of tools is just as meaningful to any group that has been lacking the social structure and access to stay connected to both their interests, and to other people who share them. As the social media generation matures perhaps the very concept of what our “golden years” are all about will be altered.

And on that note, meet Ivy, at 102, the oldest person on Facebook. From The Daily Mail:

http://i.dailymail.co.uk/i/pix/2008/08/15/article-1045158-0249DC0B00000578-331_468x351.jpg

Ivy Bean is a great-grandmother with a difference. At 102 years old she has joined the social networking revolution and become the oldest person on Facebook.

The former mill worker, who was born in Bradford in 1905, showed an interest in the website, after hearing care workers at her home talk about the phenomenon.

Although Mrs Bean currently only has nine Facebook friends, she said she ‘loves being online’ and is hoping for many more.

The world has changed radically during Ivy’s lifetime. When she was born Henry Campbell-Bannerman was Prime Minister of Britain – the first to ever officially hold the title.

At that time telegrams were the fastest way of communicating and a national telephone network was still seven years away. Ivy would have to wait 46 years until the first computer was invented.

Ivy retired at 73, a few years after her husband passed away, aged 75. She is living at Hillside Manor care home in Bradford which she moved to at the grand age of 101 after her last care home closed down.

Care home manager Pat Wright said: ‘We try to keep all our residents independent by letting them use the computer.’

Ivy
Ivy, second from left, competed in the Bradford Over 75s’ Olympics.

    



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the empire’s new clothes

Once you ‘got’ Pop, you could never see a sign again the same way again. And once you thought Pop, you could never see America the same way again.

– Andy Warhol

It is totally disconcerting to discover a book that pretty much compiles your insights and articulates them back to you. Buying In: The Secret Dialogue Between What We Buy & Who We Are, by Rob Walker, delves into many of the exact same observations as I have witnessed amid the ecosystem of contemporary culture, marketing, and identity. Reading it feels something like discovering America’s Next Top Model is biting your personal fashion style, I would imagine. Sure, it’s incredibly validating to see your own insights coming at you from a New York Times Magazine writer, but it’s sorta frustrating to have to know that they’re not just yours anymore.

In social science there is probably nothing as revelatory as a contradiction exposed. That the emperor is not wearing any clothes is much more stunning a revelation than any critique of the fashion aesthetic. And it’s contradictions that Walker is interested in:

There was one specific incident that finally made me reconsider what I thought I knew about consumers, marketers, and even myself. This was the news that Nike had bought Converse.

To me, Nike’s famous swoosh logo had long been the mark of the manipulated, a symbol for suckers who take its “Just Do It” bullying at face value. It’s long been, in my view, a brand for followers. On the other hand, the Converse Chuck Taylor All Star had been a mainstay sneaker for me since I was a teenager back in the 1980’s, and I stuck with it well into my thirties. Converse was the no-bullshit yin to Nike’s all-style-and-image yang. It’s what my outsider heroes from Joey Ramone to Kurt Combain wore. So I found the buyout disheartening…. but why, really, did I feel so strongly about a brand of sneaker–any brand of sneaker?

As a consumer behavior columnist, Walker had observed as “the steady march of progress that had been reshaping media and technology for years broke into a sprint, through the rapid rise of devices and innovations like TiVo, the iPod, increasingly sophisticated cell phones, YouTube, Facebook, and so on.” He notes that according to many marketing experts and consumer-culture observers, this new landscape had created a “New Consumer:”

A clever creature armed with all kinds of dazzling technology, from ad-blocking gizmos to alternative, grassroots media. This added up to what professional zeitgeist watchers–

–and i’d like to add, none too few self-congratulatory alternative cultures–

like to call “a paradigm shift.” “Consumers don’t march in lockstep anymore,” one celebrated trend master declared. “We are immune to advertising,” other experts announced. The mindless “mass market” had been shouldered aside by thinking individuals: “Consumers are fleeing the mainstream.” Somehow we had all become more or less impervious to marketing and brands and logos; we could see through commercial persuasion.

The trade, business and mainstream press–

–as well as no shortage of idealistic social media folks–

have seconded this judgement. Thanks to “the explosion in information available to shoppers,” The New Yorker argued, “brand loyalty is in fast decline,” and “the customer is king.” The Economist, too, pointed to super-informed shoppers who have acquired “unprecedented strength” in their dealings with commercial persuaders and approvingly quoted a famous ad executive announcing: “For the first time the consumer is boss.” Advertising Age soberly informed its readers that because of “the power of the public,” consumers have lately obtained “increasing sway … over any product’s success”–in fact, the consumer is in control.

The only problem with this was that it did not match up particularly well with the realities of the marketplace that I was writing about every week in The Times Magazine.

It’s one thing to conclude that the advertising business is evolving with the new media landscape. But these giddy claims go well beyond that….

Meanwhile the number of brand messages we are exposed to goes up, and so does the amount of trash we produce. And on a more personal level: Have you noticed any decrease in the number of times you buy something you were sure you would love, only to regret it later or simply forget about in the back of a closet? There you are, contemplating the limitless and ever shifting choices in what to drink, what to wear, what to drive, what to buy. It is literally impossible to try everything for yourself. Be honest: As you navigate this brand-soaked world, do you feel in control?

Sure, we tell pollsters and friends that we’re sick of being bombarded with advertising, we’re indifferent to silly logos, we’re fed up with rampant materialism. In reality, one of the most significant changes I’ve observed over the years that consumer behavior has been my primary beat is something that goes well beyond the long-standing human tendency to enjoy acquiring things.

The change is particularly noticeable among many of the younger people I’ve met. Frequently, these smart and creative young people were quite happy to inform me that, yes, they were immune to commercial persuasion–that they saw right through it, as the experts liked to say. Meanwhile, they were playing key, active roles in helping certain products and brands succeed.

They were in the vanguard of what looks an awful lot like an increasingly widespread consumer embrace of branded, commercial, culture. The modern relationship between consumer and consumed is defined not by rejection at all, but rather by frank complicity.

This goes against what we’d want to think of ourselves, and of individuality. We want to think that our highly-attuned “seeing through”ness, and our distinctive tastes have set us apart, granted us superiority over the tastelessness of lowly label whores. We want to think that expressing our identities, and asserting our belonging within a particular cultural community is unrelated to, and, in fact, an escape from brand-consciousness. We want to think we are–as 77% of the respondents in a formal poll mentioned by Walker considered themselves to be–far smarter and savvier than most consumers. Which is a mathematical impossibility.

The truth of the matter is that actually we don’t really know ourselves that well at all. That’s the “Secret” in “The Secret Dialogue Between What We Buy and Who We Are.” We have come up with enough misconceptions about the relationship between, as Walker calls it, the consumer and the consumed, that the real mechanics of this interchange are happening beyond our consciousness. We’re not aware we’re naked beneath our fancy new clothes.

“Symbols matter to us,” Walker says:

Meaningful symbols (logos included) get created–and even when we claim to be immune from such things, we often participate in that meaning-creation ourselves….In the 21st century we still grapple with the eternal dilemma of wanting to feel like individuals and to feel as though we’re apart of something bigger than ourselves–and that, most of all we all seek ways to resolve this fundamental tension of modern life.

In Nation of Rebels: Why Counterculture Became Consumer Culture Joseph Heath and Andrew Potter delve into the social psychology history of individuality, excavating its modern beginnings from the wreckage of the post-WWII distrust of “mass culture.” They propose that witnessing how conformity had devastated Europe as enforced by the Nazis, plus the results of the Milgram experiment, which exposed some nasty realities about our human relationship to authority, “led conformity to become the new cardinal sin in our society.” By the time Walker gets around to weighing in on it, this manifest individualist destiny has become an American right.

Enter “The Pretty Good” problem, as Walker calls it. Or as Alex Bogusky says: “All products are excellent.” It’s no longer about what’s better than what, or what’s more reliable, or what’s more effective. It all works, it’s all really good. The way you choose between all this totally dependable functioning stuff is, essentially, based on what expresses you.

“Buying a $5,000 handbag just because it’s a status symbol is a sign of weakness,” Walker quotes a particular “keen observer of branded culture”: Miuccia Prada. “Presumably” Walker suggests, “buying a $5,000 Prada bag is okay, if you’re doing it for the right reasons–quality for instance.” But I don’t see anything ironic in Prada’s remark. It’s probably the way anorexics think about the eating habits of the obese. In between those extremes though, weakness or not, we all have to eat. And we all feel we have to express ourselves, define ourselves, locate ourselves, even, on the cultural spectrum. How do we do that in our modern world?

Well, like, take the gutterpunk bike messenger dude Walker comes across while investigating the resurgence of Pabst Blue Ribbon’s popularity, getting a PBR logo brand–that’s skin brand–the size of his back. This may seem a bit excessive, but “Pabst is part of my subculture,” he says. More specifically, it can function as a symbol of a subculture, and skin branding as a means of expressing both a personal commitment and community loyalty is actually not at all uncommon among fraternities. In the absence of a Greek letter, endorsing a brand–that’s logo brand–can, and often does, become adopted as a symbol of belonging to a culture or community. You might not have gotten a skin brand or bought a $5,000 handbag, but all of us have purchased things not just for our own “personal narrative,” as Walker suggest, but because they represented our culture, our context, where we belong.

This is actually the part in the book where Walker’s assessments start to fall apart, I think. Unlike his research on the consumer adoption of corporate brands, in chronicling “underground brands”–by which he means, essentially, lifestyle symbols developed by independent entrepreneurs–he doesn’t mention any research from talking directly to the adopters of these brands, and thus fails to convey that the adoption of both kinds of brands happens basically for the same reasons.

He gets part of it right. Many underground brand creators:

Clearly see what they are doing as not only non-corporate, but somehow anticorporate: making statements against the materlistic mainstream–but doing it with different forms of materialism.

Take a minute to get acclimated to the irony if you need to, but that’s not the real contradiction here. This is:

Perhaps the threat that brand-smart young people really pose to commercial persuaders is not that they have stopped buying symbols of rebellion. It is that they have figured out that they can sell those symbols, too.

What the exact definition of an “underground brand” is–beyond being created by “brand-smart young people”–is never actually defined, and that may be the root of the oversight. Walker’s case studies for underground brands are pretty much exclusively clothing, or even more precisely, t-shirt labels, but I’ve seen the same phenomenon play out with underground music brands bands, and events. A community, weather it’s mass or niche, Greek or gutterpunk, needs symbols, and the difference between how an “independent” maker of symbols behaves vs. a “corporate” one, is that the corporate one answers to Wall Street.

You can argue that size matters. That somewhere along the slippery slope a brand is either big or small, but I would imagine even small Wall Street-beholden brands would behave the same way big ones do. And conversely, as Walker himself talks about, though doesn’t quite process to it’s logical conclusion: to stay competitive, Wall-Street brands are starting to behave like indie ones. Scion’s success via alternative marketing, which Walker calls “murketing,” happened not because it invented its own grassroots community from scratch, but because it leveraged the communities around existing independent brands in much the same way a concert venue leverages the community around a music act.

Talking to independent brand creators, Walker says, “Made me realize that it wasn’t just commercial culture that the brand underground was co-opting–it was the most exclusive and elevated form of it.”

Which is kind of like saying that an indie-rock band “co-opts” Elton John. I think music fans are only too happy to have more options.

It’s not culture that’s being co-opted, it’s industry. An indie band “co-opts” the music industry, and indie brands “co-opt” the industry of commercial persuasion itself. This isn’t a “threat” to commercial persuasion, as Walker suggests, but an expansion, an upgrade. Commercial persuasion, v. 2.0.

Or whatever.

“It’s time to set aside the old conspicuous consumption argument that consumer behavior is all about status–all about badges,” Walker writes. “If the underground logo is a badge, it’s one that is most noteworthy for how few people can see it.”

Uh-huh…

The average underground logo–just like many corporate ones–may be more subdued than, say, the narcissistic in-your-face mania of Louis Vuitton’s logo, but the underground brand is a badge, and it’s one that is most notable for how meaningfully it expresses a community. (By the way, that requires visibility). It may not be all about “status” but it IS all about identity.

Suddenly, the book is not so disconcerting after all.

    



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