the medium of stories

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“We read to know we are not alone.”
– C.S. Lewis

in retrospect, it’s not so surprising that while i was studying film in college i was also producing art and music events as an extra-curricular activity. i joke that producing a movie and producing an event are pretty much exactly the same process, except with events you only get one take. in both cases what you’re producing is a story and an experience, so the transition, post-college, from film to festivals was, in a sense, really just the transition between one medium of story/experience creation to another.

whether written, filmed, experiential, or any other kind, i think stories in general appeal to us for the same reasons, yet we experience and appreciate them in different ways depending on the medium. just because the book might have been better than the movie, doesn’t mean it would make a better movie to film the pages of the book, dig?

which is the kind of analogy i think about as i read the NYTimes’ recent bit on Quarterlife, “Can NBC Do for ‘Quarterlife’ What YouTube Could Not?”:

Scripts by Marshall Herskovitz, the Emmy award-winning writer and producer, have drawn millions of viewers to movie theaters and television sets over the past two decades.

But on the Internet, where his 36-part series “Quarterlife” is unfolding on social networking sites like MySpace, the audience metrics are starkly different.

Some episodes of “Quarterlife,” a drama about a group of good-looking people in their 20s, have yet to attract 100,000 video views, according to combined view counts from MySpace’s video site and YouTube.

The low traffic numbers are significant because the series has been touted as the first television-quality production for the Web, as well as the first to be introduced online as a warm-up for its network debut. NBC will broadcast “Quarterlife” in one-hour increments beginning in February, and the Web-to-broadcast process is being closely watched as a potential business model for television on the Internet.

i wrote about quarterlife a few months back, before any of the episodes had come out. the prospect of what an “online series” could mean in terms of a new format for creating stories was really exciting to me. i even thought it was pretty neat that the show came with an accompanying online social network app aimed at being a resource for those going through their quarterlife crisis. (at least in theory. i’m not a member on quarterlife.com so i don’t really know for sure, but the impression i got is that the site seeks to facilitate collaborations among the nascent members of the creative class, and if that goal is actually being fulfilled then i sincerely applaud the effort.) that there was no indication at the time about the online series simply being a “warm-up” to a network debut is an interesting aspect unto itself, but there are more interesting things i’d like to talk about, in particular:

The Folly of a “Web-To-Broadcast” Model,
and the Tragically Misguided Concept of “Television on the Internet”

according to the NYTimes article, quarterlife’s sponsors, which include toyota, paid well above standard rates to appear with the series on the web. and perhaps the folks involved with quarterlife may want to consider why it is that they might have been willing to do that.

the same day as the NYTimes asked, “Can Web ventures like “Quarterlife” turn a profit? The answer is unclear,” online media daily reported:

CONSUMERS ARE 47% MORE ENGAGED in ads that run with television programs that they view online than those watched on a TV set, according to new research findings. A cross-media study by Simmons, a unit of Experian Research Services, also found that viewers are 25% more engaged in the content of TV shows that they watch online than on a TV.

what are the chances that toyota, what with their experience with integrating the scion brand into whyville’s online tween world, would have some understanding of the benefits of being on a medium with a much more elevated engagement rate?

as a marketer, one of my favorite things about quarterlife is that the brand integration is so seamless it makes the traditional concept of “product placement” look like cave drawings in comparison. two of the characters on quarterlife, aspiring filmmakers–the pragmatic producer and the visionary director, of course–pitch a local toyota dealership to shoot a commercial for the business. of course when they deliver the ad to the client, the owner of the dealership, says he can’t see his cars enough in the ad. how are people supposed to buy his cars if they can’t see them? so the duo then has to recut the ad to make it less high concept and more car-y, they screen the revised version for their friends, after which one of the other characters–the typically self-righteous activist stereotype who’s being positioned to become the lead character’s love interest–gives them shit for selling out and making a commercial in the first place, and bashes the “corporate hegemony” in the second. after which they deliver the revised ad only to be told it’s STILL not car-y enough, and then get scolded by the dealership owner for not being serious about their business–which is supposed to be helping HIS business sell cars. oh he also tells them that they don’t know what they’re talking about when they insist that the ad is supposed to be selling “the experience” of the car, which i thought was a particularly interesting touch. then after that other things happen, but my point is that this whole time that you’re watching several key plot points and delving into various bits of character and theme development–and this stretches out over several episodes–you’re watching toyota in the show.

it may not be subtle, but then neither was carrie bradshaw’s love for manolo blahniks. that’s the thing about authentic character development now, you and i express ourselves through the brands we buy, so why should it be different for the characters on our favorite shows? in fact, can we even identify with a completely brandless persona in a character-driven series enough to keep watching week after week?

well, to be honest, i don’t know. i haven’t really watched TV since i started college, (except for netflixing the whole run of sex and the city, and going on a 24 bender last year, and 2005 when i lived with some roommates who had a TV set, and i got all into the sopranos) but, i HAVE watched all 14 episodes of quarterlife out as of now. and if i was watching this on TV (well, if i owned a TV and was watching this on it) i think i would love it. i’d be telling my friends to watch it too, it would be significant that a television network had had the vision (or nerve) to create a show about our generation–a generation which is watching less and less TV though, and hence less and less incentive to make content for it, but regardless–if this was on TV, it’d be great!

except it’s not on TV, is it? while we allow a certain suspension of disbelief for the contrived nature of scripted programming on TV we have a dramatically different relationship with online content. we may not expect it to be TRUE, but we don’t expect it to feel artificial either. here TV’s forced quality feels almost…invasive, like getting a friend request from your mom or dad on facebook (or if you prefer: walking into your room to discover your mom or dad already in it). like, TV! what are you DOING in here?

the whole time i was watching those 14 episodes i felt like i was waiting for something to happen. some subtle yet hugely important aspect in the very nature of the show to change. i mean, great, it’s “television-quality” production for the web, but who exactly was lamenting its lack here in the first place? i’ve seen ipod billboards that felt more real and compelling than quarterlife. (and that’s coming from someone who really wanted to like the show!)

to be fair, i think the internet community too is just barely scratching the surface of the possibilities for online video content, but writing a TV script for the web is about as powerful a use of these possibilities as writing a TV script for a feature film, and given the results of that Simmons report, a “web-to-broadcast” strategy seems rather pointless considering that consumers are practically 50% more engaged with content the medium you’re starting out on. we’re by no means all looking for the same kind of content on the web, but we are not looking for the same old same old, either. i can’t wait for something to really take advantage of all the medium’s potential and uncover whole new ways of creating stories.

what do i think looks like it could be one such possibility?

    



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stop saying the word “viral”

seriously, just stop.

it’s not cute, it’s not hip, it’s not clever, it just makes you sound antiquated. this is not the 90’s and there IS no more viral. it’s over. deal with it.

“and then we’ll just use a viral blahblahblahblahblah”

i’m sorry, what did you say?

“yes, i said, ‘and then we’ll just use that thing that’s gonna make all our stock go up.'”

uhhmm….

“i said, ‘and then we’ll just use the magic love potion that’ll make people fall in love.'”

wait… what?

“i said, ‘and then we’ll just use that thing that’s gonna do something we have no way of controlling, but i’m gonna say it like we can anyway.”

it sounds like nails dragging across some absurd chalkboard.

all there is is content, expression, and tools. there’s compelling, relevant content, content which says something about me, whether it’s my sense of humor, or my political leanings, or my musical taste, whatever. content that’s gonna express something about who i am to the people i share it with, and that i think they too will appreciate. and there are the tools to facilitate that sharing, (use your imagination…please).

that’s it.

there is no “viral” thing in that equation ANYWHERE. i know it would make your job or worldview or whatever easier if there was, but that’s no excuse. the sun does not revolve around the earth. deal with it.

viral is like the new clothes of the online marketing emperor.

do you even know what you’re saying when you say it?

cuz it doesn’t exist.

it’s actually gotten to the point now where–and i swear, i’m not making this up, but–ANY kind of online content that COULD, potentially, be shared, that is simply share-able is now being referred to as “viral.”

“we’ll just use a viral email,” “a viral widget,” “viral banner”–the entire internet is evidently just a giant contaminated pitri dish of “viral content.” the word is so absurdly misused that it’s completely lost any meaning whatsoever. its utterance isn’t even an incorrect usage anymore, it’s simply just gobbledygook nonsense.

like market forces and falling in love “viral” is a phenomenon. using the word like you think it refers to a type of content (i.e. “viral video”), or a marketing strategy (i.e. “making it go viral”) doesn’t give you cred. to anyone that’s actually willing to confront the inevitable complexity of what’s entailed in designing and encouraging what is essentially just effective word of mouth, saying “viral” just makes you sound out of touch and ridiculous!

so stop saying it.

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across the universe’s “discovery strategy” model

first, you need to watch the trailer for sony pictures’ across the universe: here. if you cannot be trusted to come back here afterwards, however, you can just watch the shittier-quality youtube version:

ok then. now that you have been adequately briefed, we can begin.

i first saw the trailer for across the universe on quicktime.com in march and was not only blown away by how stunningly imaginative the visuals looked, but actually–i swear!–brought to tears by the drama of 60’s-era youth struggle depicted in just 2.5 minutes of preview footage! needless to say, i saw the movie opening weekend, six months later, and left the theater feeling beyond satisfied. the movie was so visually innovative and different it was like i’d just witnessed julie taymor–the director-slash-visionary best known for broadway’s “the lion king”– reinvent the very concept of movie a little bit.

i then proceeded to tell all my friends they should check it out, and even posted the preview on facebook. i was somewhat startled to discover the incongruent presence on the movie’s otherwise fairly unimaginative site of a special link that allows for easy one-stop posting of the preview directly to facebook. either this was incredibly nuanced forethought, or obviously tacked-on afterthought, i figured.

last friday, the LATimes weighed in on that debate, asking: Is this the next cult sensation? as you may have noticed, across the universe is a musical about teenagers. and while the plot-line is punctuated by beatles’ tunes, the fact that this coming-of-age movie didn’t find an audience with middle-aged boomers, who were part of the original “beatlemania,” apparently came as a marketing newsfalsh:

To judge by “Universe’s” trailer, which began screening in front of “Spider-Man 3” in May, it wasn’t immediately clear which genre “Universe” belongs to. Is it a coming-of-age story? A rock opera á la “Moulin Rouge”? A surrealistic period piece? (Answer: all the above.) Worse for marketers at Sony, the film’s distributor, contractual obligations bound them from hitting home with “Universe’s” primary selling point.

“Yoko Ono, Paul [McCartney], Ringo [Starr] and [George’s widow] Olivia Harrison were all supportive of the film, but I couldn’t use the Beatles name in any advertising,” Taymor recalled. “That didn’t make things easy. And you can’t advertise that you have Bono, Eddie Izzard and Joe Cocker in cameo roles. We didn’t have a real big push from Sony; they were stumped by it. So nobody was really sure who the film’s audience was.”

i’m ten years older than the median teen-movie demo–but on the tail end of recovery from the quarterlife crisis the concept of trying to figure out life in a conflicted, confusing, “changing world” still feels totally relevant–and that’s, i think, the cutoff point for the audience to be marketing coming-of-age tales to.

After an uninspiring opening last month… help arrived in the form of an audience whose parents were their age when the first wave of Beatlemania hit. After three weeks in theaters, the PG-13 movie finally penetrated the top 10 by connecting with a zealous core constituency: teenage girls.

….According to Paul Dergarabedian, president of the box-office tracking firm Media by Numbers, audiences are now finding their way to “Universe” thanks to Sony’s textbook execution of what is known in the industry as a “platform release.”

“Expectations were unknown. But Sony has handled it perfectly. They got big initial interest in limited release, then they’ve been capitalizing on that every week.”

“They’re taking their time. On a movie like this, that’s what you have to do.”

so… like, besides the fact that the movie’s supercute cast is totally perfect bedroom-wall poster material, and that this “60’s story” is retold with acutely contemporary (and boomer-anachronistic) sensibilities…. did, um, no one at sony bother to check if maybe teenagers might not actually totally dig the beatles, at some point before they released the movie?

three and a half years ago (maybe somewhere around the time taymor got this funny idea for a musical) USA today reported:

Beatles historian Martin Lewis began spotting a young wave of Fab Four fanaticism as emcee of Beatlefan conventions the past 14 years. Boomers constituted half of the audience in 1990. Now 75% of attendees are under 30, and many barely in their teens.

As marketing consultant for The Beatles Anthology, he met with label execs plotting campaigns targeting fans 45 and up. “I’ve got news for you,” Lewis told them. “I’m the oldest guy at Beatlefan conventions.”

Sure enough, a marketing survey showed that the under-30 constituency scooped up 40% of the first Anthology run. “I’ve interviewed those kids,” Lewis says. “I’ve said, ‘Surely you’d rather listen to Justin Timberlake. Why are you here? Were you forced by your parents?’ But they chose to be there.”

the relative “drought” in contemporary rock (“Kids don’t come in and say, ‘I want to play like John Mayer,'” says a manhattan producer and guitar teacher quoted in a feb. 2006 article in rolling stone called “teens save classic rock“), multiplied by the internet’s universal ease of access to music of all decades, means you better do your homework about whom to target with your alleged “primary selling point,” yo. (even hiphop’s got love for the fab four as evidenced by wu-tang’s becoming the very first group EVER to legally sample the Beatles (!!?!)–sooooo… THAT happened.)

…anyway:

While Dergarabedian heaps praise on the marketing plan, Taymor feels the movie has benefited from a kind of benign studio neglect. “In a funny way, young people found the movie because it wasn’t marketed huge,” she said. “Young people don’t want to be dictated to about what’s the new cool thing.”

…. “We gave people the sense that they’d discovered it for themselves,” said Valerie Van Galder [the division’s president of domestic marketing].

i am sure that beyond classic rock’s sheer novelty or vintage cred, for the current crop of teenagers, its appeal likewise stems from the satisfaction in the personal discovery. this is a sense that is simply not possible to generate through mainstream teen-targeted music options. (wait… did classic rock just turn into alternative rock? wow. bizarre.)

i’ve written before about how valuable sustaining a sense of mystery can be for a brand, and it applies to the process of its initial discovery as well. whether sony was just hedging their marketing dollars on this weirdo bet of a movie, or whether they actually had the temperamental teen psyche aaaaall figured out reverse-psychology stylie when they eschewed spending money on any TV commercials, billboards, or PR, i think there’s something to be learned from across the universe’s model–accidental or not–that can be applied to a more deliberate kind of “discovery strategy”:

  1. start with something unique. you can’t really capitalize on a “discovery strategy” if the product won’t actually FEEL new or unexpected. (of course, a “discovery strategy” isn’t really the kind of thing that well-established fare needs to pursue in the first place, so it’s the unproven stuff to which this sort of option is most applicable anyway.)
  2. understand who the appropriate audience is and the communication / media channels they use that are particular to them. even if what you’re marketing is not a pop property but its message is disseminated through one-size-fits-all media, it invalidates the personal intimacy of discovery. a caveat in this case is using mass media to broadcast a message that will only really be meaningful to a particular community, but why do that when instead you can…
  3. provide the tools for people to be able to easily distribute the message themselves. a handy little “post to facebook” button helps, but so would have the option to get the embed code for the preview so that people could post the video to myspace and their blogs and wherever else that wasn’t just facebook. (nuanced forethought, or obviously tacked-on afterthought, right?)
  4. go on TRL.

and in case you’re wondering, this is NOT a “viral campaign.” the difference is between a ploy to abuse some unfortunate loophole inherent in ADD for an attention-spike, and a strategy to enable the creation of a meaningful, personally-compelling discovery that leads to a lasting (consumer) relationship.

from the LATimes:

Nicole Sacharow, 15, from Culver City, for one, ranks “Universe” among her “favorite movies ever.” She’s seen it twice and would already have notched up several more viewings were it not for scheduling conflicts with her friends.

“You go up to a group of people and say, ‘Who wants to see “Across the Universe” this weekend?’ ” Sacharow explained. “The songs are addicting. Everyone who goes to see it has the soundtrack. I listen to it every day. I hear people singing the songs around school.”

i’d say the movie has the potential to become this decade’s RENT (the war allegory standing in for the 90’s AIDS nemesis.) with wu-tang paving the way on beatle’s rights clearance, i could easily see a broadway version of across the universe in the future. but where could they find a visionary, multi-Tony award-winning director to–oh!

uh… never mind.

    



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“getting” web 2.0


(not everyone’s a great photographer. da’s ok.)

one of the projects i’m currently working on involves cleaning some wreckage from a web 2.0-style mess that was never resolved, and is coming back to haunt the client. it’s not huge, but it’s a template, i think, for ways in which web 2.0 messes get made in general, and may point to helpful tips in avoiding even bigger spills.

1. NOT EVERYONE GETS / WILL GET / SHOULD BE EXPECTED TO GET WEB 2.0
it’s easy to hallucinate that once we outgrow the infancy of this whole online community development/management process, everyone will just intuitively “get it,” but that’s about as likely as all of us who have never known a universe without cameras being born innately expert photographers. unlikely. community management is a skill. everyone complaining about how all those old geezers don’t “get” web 2.0–what’s going to be the excuse when there are people younger than you coming up not getting it? ok, by “get it” i mean, “trained in it.” specifically how it works from the back end. obviously everyone wants more participation and interaction, but that’s the “front end” of web 2.0. that’s like in the front end of photography everyone does, in fact, now understand what to do when there’s a camera pointed at them. that part’s pretty simple. “getting” the back end of web 2.0 is about understanding how to enable, manage, and not accidentally carelessly wreck these delicate processes. that’s the kind of thing that takes training, much like any other SKILL. are there 700-level college courses on “community management” required for that marketing degree yet?

2. YOU DON’T HAVE TO GET IT. IT’S OK.
ok, there may also be a little bit more to it than just training. one of my best friends jokes that i’m so right-brained i lean. if you and i ever go out to dinner with a lot of our friends i am the last person, literally, you’d want to be asking to figure out who owes how much and how much each person needs to put in for a tip. i don’t get math, and despite what all my high school math teachers insisted, that’s OK. see? now you know, and you will never expect to rely on me to calculate anything for you. it’s ok.

3. IF YOU DON’T GET IT, DON’T MAKE DECISIONS ABOUT IT.
you wouldn’t send out a press release without a publicist’s involvement, so why the fuck would you make decisions about web 2.0-related issues without first consulting an expert? it’s probably because you’re not aware that there is an “IT” to it that you don’t “get,” i guess. i’ve heard that saying “i didn’t know what the speed limit was” is a great approach to take when getting pulled over. this is perhaps the point we’ll get to after the infancy is over. people will at least recognize that there is a concrete, specific “IT” that they may or may not be getting.

4. NOT EVERYONE IS GOING TO KNOW THAT YOU DON’T GET IT
if the receptionist screws up and accidentally transfers someone over to you who was supposed to have gotten connected to the sales dept., and you happen to be a graphic designer, are you going to pretend like you know anything about pitching? probably not! you’re probably going to let the person know you’re not quite the right dept. to be talking to, and as quickly as humanly possible, i’d imagine, get that call away from you to one of those sales people who’s actually equipped to handle it. i hope you see where i’m going with this. just because you’re approached to make a decision about something that you don’t “get” doesn’t mean you ought to. you wouldn’t want the sales folk mucking around with your design.

5. WHOEVER YOU HIRE TO “GET IT” OUGHT TO UNDERSTAND HOW TO FIX IT
this one deserves a whole other post unto itself. maybe a whole other blog. maybe a whole other graduate-level college course, and to be honest, i’m actually pretty exhausted from this day, and from this entry…. but i’ll say this: the web seems to be  almost catholic in its obsession with sin and repentance. so if you done sinned, finding yourself a good priest is the way to go.

    



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rebranding enlightenment

in light of the previous post, a friend suggested i redevelop the ad for the enlightenment card to make it more relevant to a consumer identity that would actually find the product appealing.

i only had five minutes tho, so here’s the best i can do:

enlightened.jpg

    



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