Why Limited Commercial Interruption Works

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To the extent that any advertising works, the model in place at websites like Hulu and Fancast, that offer commercial-supported streaming video of TV shows and movies, is pretty damn effective. Unlike the 3-minute average TV commercial break, which most people Tivo past or click away for or simply go to the bathroom during, the 30-second “limited commercial interruption” on your online machine gets you to pay attention. 30 seconds isn’t enough to walk away for, after all. Sure, you can pause to answer nature’s call or email’s or SMS’s or whatever, but the remainder of the ad will play when you unpause. You can, at most, surf over to another browser tab, but nevertheless you’re still listening to the ad’s audio, and on several occasions I’ve gotta admit this was intriguing enough unto itself to get me to tab back. (The lazer-bassy sounding Asics ad with the Asian male model dude running through psychedelic milk formations is coming to mind).

At the same time, because the commercial interruption really IS limited — one ad per break — and often Hulu even offers a choice as to which ad you’d prefer to see and in what sort of format (a long-form ad before the program starts, with no breaks later on is also an option), it doesn’t feel nearly as offensive and imposing as the ads that you DO have time to walk away from on the teevee. The one thing that’s missing is a feature to click to see the ad directly, replay it, and embed or share it. Right now you still have to go over to youtube or elsewhere if you want to find the ad you just saw on Hulu (counter intuitive, no?) and sometimes you can’t even find the ad anywhere (the Timberland Earthkeepers ad where the sole of the shoe keeps morphing into all sorts of things like an eagle and a tire, etc, is coming to mind. I STILL can’t find that shit, and it was hella cool.)

As Hulu’s brand keeps growing — it overtook the big broadcast networks that own shares of it (ABC, NBC and Fox) in web traffic for the first time this past June — less, it turns out, really is more, paricularly when it comes to commercials. Now, how long until Hulu starts producing its own original content, you think? Let’s just hope Netflix (whose Red Envelope Entertainment division, responsible for licensing and distributing films such as Born into Brothels and Sherrybaby expanded to produce its own original content in 2006 only to close down just 2 years later in part to avoid competition with its studio partners) isn’t necessarily a permanent precedent.

    



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T.V. Killed The Movies’ Star

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In college, we film students had a certain sense of disdain and smug superiority towards our TV-major classmates. Miramax, along with the whole independent film movement it was spearheading, had just hit it’s apex while we’d been in high school, and the late 90’s / early 2000’s saw the releases of such epics as The Matrix, American Beauty, Fight Club, Requiem For A Dream, and many, many more. Meanwhile the most relevant cultural content TV had managed to produce at the time were shows like Seinfeld, Friends, and Survivor. I remember being simply dumbfounded that anyone would want to major in TV at all. I mean, like, what for? The big screen is where the REALLY cutting-edge, fascinating, intelligent, and just plain COOL stuff was at.

Was at.

Slowly, over the course of the decade, in sync with another major trend that has been gradually, and then suddenly, taking over our world, TV has changed. These days, there is such a slew of phenomenal output coming off the small screen, and conversely, a big fat quagmire of mediocrity projecting in theaters. TV is killing the movies.

In a recent Vanity Fair article on Mad Men, Bruce Handy offers this thumbnail history of Hollywood:

Once upon a time, the studios reigned supreme. They bulldozed geniuses and turned out dreck, but in applying Henry Ford discipline and efficiencies to filmmaking they also gave us The Lady Eve, Casablanca, and Singin’ in the Rain. By the 1960s, however, the factory system began to give way, power shifted to directors and stars, and a new generation of independent-minded auteurs crafted sometimes indulgent but often original and even brilliant films such as Bonnie and Clyde, Midnight Cowboy, Taxi Driver, and Apocalypse Now. Then, another turn: studios got the upper hand back, or learned to share it grudgingly with a handful of superstars and A-list directors. But without the old assembly-line rigor the result has too often been big, bloated dreck, like the films of Michael Bay, or the gaseous Oscar bait that bubbles up every fall—the worst of all movie worlds.

But, ah, television. Its great accomplishment over the past decade has been to give us the best of all movie worlds, to meld personal filmmaking, or series-making, with something like the craft and discipline, the crank-’em-out urgency, of the old studio system. I’m thinking first and foremost of The Sopranos, which debuted in 1999 and sadly departed in 2007. This strange and entertaining series, as individual a work as anything by Hitchcock or Scorsese, was the creation of David Chase, and it paved the way for The Wire, Deadwood, Rescue Me, Damages, and its successor as the best drama on television, the equally strange and entertaining Mad Men, which launch[ed] its third season on AMC August 16.

I’ve got my own theory, tho, and it goes something like this: digital technology saved television. Not that it meant to. It just happened by accident. See, the shows of the 90’s and before were, by and large, episodic. Things basically stayed the same from episode to episode. The characters didn’t really change much. The storyline didn’t really go anywhere unexpected, and if it did, it would always manage to resolve the issue, and find its way back to the beginning by the end of each episode. Things like Ross and Rachel  getting together or breaking up or getting back together were EVENTS, reserved for seasonal ratings sweeps.

The new shows we all watch and love, however, are not episodic, they are serial. They typically start with a “previously on” montage. Episodes build on one another in a series, relationships grow, change happens — or perhaps it doesn’t, and that’s exactly where the tension comes from — characters makes life-altering decisions, or maybe we simply find out more about their back-stories, which lets us see their current predicament in a totally new light. Serial shows evolve. And up until this decade that used to scare the shit out of TV networks. Cuz that narrative evolution can quickly become confusing. Lost, as its name would suggest, is perhaps the extreme example of this kind of narrative disorientation. If you miss one episode, shit’s changed and you just have no  idea what’s going on anymore, which is off-putting, and might make you likely to switch the channel to something more familiar. Since greater audience retention means more commercial watchers and higher prices for ad slots, this sort of confusion-induced channel surfing is why TV execs generally wanted to avoid complicated serial content as much as possible.

And then digital technology came along. Technically, HBO was first, with its seminally serial Sporanos, as Handy mentioned, which they could get away with for the same reason they could get away with all their other controversial programming — on premium cable, the shows aren’t at the mercy of advertisers. Nowadays, between Hulu, Tivo, and DVDs, not to mention all the torrent sites for downloading shows, if you’re so inclined, it’s virtually impossible NOT to keep up with a show you really dig, on whatever schedule you prefer. It is absolutely no overstatement to say that these new digital tools have not only had a profound impact on the actual content of television, they’ve helped  release the latent art-form in the medium itself.

As Handy writes:

At its core Mad Men is a moving and sometimes profound meditation on the deceptive allure of surface, and on the deeper mysteries of identity. The dialogue is almost invariably witty, but the silences, of which there are many, speak loudest: Mad Men is a series in which an episode’s most memorable scene can be a single shot of a woman at the end of her day, rubbing the sore shoulder where a bra strap has been digging in. There’s really nothing else like it on television.

There isn’t even anything else like it in the theaters! And this leads me to another change that the new technologies have enabled in television. Because of the new, truly serial format (unlike, even, shows like Buffy, or the X-Files, that came before, which were still a mix of episodic and serial episodes per season), the new TV series story-arc has been extended exponentially. Every episode ends on a cliff-hanger. Nothing is settled. The through-line isn’t just 45 minutes (the duration of a typical hour-long episode, allowing for commercials), it’s now a full season long.

Handy goes on:

I asked David Carbonara, the show’s composer, about a lovely piece of music he used to score a small but key scene in the second-season opener (Episode 201, by the production’s accounting), in which Don, intoxicated for once by his wife, watches a mink-clad Betty descend a hotel’s grand staircase as she arrives for a night out in the city. This was Carbonara’s answer, by e-mail: “It’s a piece written by Nikolai Rimsky-Korsakov called ‘Song of India’ from his opera Sadko. Tommy Dorsey had a hit with an up-tempo version in 1937. Matthew Weiner [Mad Men’s meticulous creator and executive producer] wanted a harp in the hotel lobby to be playing the song, then have the arrangement become larger for scoring Betty’s entrance.… But my favorite use of ‘Song of India,’ and sadly I don’t think anyone noticed, was in episode 211, ‘The Jet Set.’ This time it’s played as a jazz samba in yet another hotel bar as Don thinks he sees Betty! It’s played as source music with a bit of score overlaid on top hopefully calling us back to the previous hotel lobby in episode 201 [which had aired 11 weeks earlier in the series’ initial run], when they were very much in love. I admit it was a bit subtle, but maybe (hopefully!) it had an effect in the viewer’s subconscious.”

There’s just no way a 90-minute movie can compete with something like this. There’s simply no opportunity for this kind of subtlety and nuance and atmosphere in the timing. It’s incomparable. Watching The Jet Set episode Carbonara mentions, in fact, at the very end, when the camera pulls back from Don’s arm, naked, outstretched over the back of the couch in a strange house in Palm Springs, I had a kind of epiphany about the show….

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This shot is a direct mirror to the iconic Mad Men silhouette, from over Don’s other arm, shirt-clad, stretched over a couch in his New York, Sterling Cooper office….

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With just this single, slow, meditative stroke the shot silently articulates everything you need to understand about the strangeness of this Californian mirrorland that our hero has found himself in, his own strangeness at being there, and how far removed and flipped around everything there is in contrast to his New York reality. Watching this almost subliminal storytelling layer that I’d previously known solely as an achievement of cinema, I suddenly realized that Mad Men had left TV show territory entirely. It had become almost mathematically perfect, a number multiplied by its reciprocal, always equaling 1. It had become a kind of poetry, where every single word and punctuation mark is critical to maintaining the meaning and integrity of the overall structure, which would otherwise collapse if even a single element were removed.

Sure, not every TV show is Mad Men, but there’s more and more shows edging closer. Some of my personal favorites:

  • Sons of Anarchy: Hamlet, set in the world of a central coast Harley gang club. As in, “Something is rotten in the state of California.” I kid you not, the Shakespearean tragedy was a deliberate plot basis. And especially after last year’s Mongols bust, it’s an endlessly fascinating glimpse into a truly subversive culture that’s as much an alternate reality as the world of the Irish Traveller gypsies in the now sadly defunct The Riches.
  • True Blood: the grown-up antidote to the hormonal immaturity and teenybopper banality of Twilight’s vampires. Thank you, Alan Ball (writer of American Beauty, no less), for the sophistication and wit to portray immortality as an existential boredom. There is something absolutely hilarious about an ancient viking vampire complaining, “I texted you three times. Why didn’t you reply?” And a Civil War veteran vampire responding irritated, “Ah hate using the number keys to tah-ype.” Twilight couldn’t summon this much humor from its characters in a million years… literally.
  • Californication: If it’s tortured, satirical, manic celebration of hedonistic nihilism doesn’t feel  familiar to you, you’ve probably never been alive in the 21st-century… or lived in Los Angeles. Also, not since Buffy have I wished for occasion to use the quips and one-liners from a show more.
  • Weeds: The concept alone is fantastic, plus there’s the razor sharp commentary on race and class relations, but it’s the tight structure of the writing that takes it over the edge. With every episode the rule is: Nancy gets something big; Nancy has something bigger taken away. It’s a narcotically addictive formula.
  • I’d mention Lost, too, since people still seem to like it, I guess, and at one point I was among them, until everyone went BACK to the goddamn island last season (are you fucking kidding me?!) and the show became a narrative jerkoff. (For context: Mad Men = narrative sex).

Think about the last movie that you really loved. Was there even one this year? More than one?

Probably not. The economic downturn has screwed the movie industry. Studios’ profits have plummeted. DVD buying, which might have once helped salvage theatrical-release turds, is way down in North America, and in other markets is basically nonexistent due to piracy. With a lot less money coming in, and with production costs continuing to rise, studios are pouring more money into “branded entertainment”—movies based on franchises that have strong brand recognition and can, theoretically, provide a decent opening weekend, a la G.I. Joe. According to the LA Times, an adaptation of the board game Battleship is scheduled for release July 2011, the same month as a third “Transformers” film. Studios have even recently announced the development of new movies based on Monopoly, Clue, and Candy Land. Meanwhile, as traditional movie stars’ are becoming less and less reliable for drawing an audience, major studios are producing far fewer adult dramas, and the independent film world is slowly collapsing under the weight of the recession as well. Last year alone saw the dissolution of three major independent film companies. Time Warner closed Warner Independent Pictures (Little Miss Sunshine, Good Night and Good Luck), and Picturehouse Entertainment (The Women, Mongol), and Viacom closed Paramount Vantage (No Country For Old Men, There Will Be Blood). Things have gotten so whack, Paramount has even had to delay the Martin Scorsese-Leonardo DiCaprio thriller, Shutter Island, from October to February of next year because it couldn’t afford the necessary marketing budget that kind of vehicle requires.

It’s no surprise, then, that so many movie actors are working on the small screen. Once considered a fatal oblivion for movie stars, TV shows these days include titles like Alec Baldwin, Tim Roth, Lawrence Fishburne, Ron Perlman, Anna Paquin, Minnie Driver Eddie Izzard, Jonathan Rhys Myers, Keifer Sutherland, and those are just off the top of my head, but clearly, you’ve noticed this trend yourself. It’s pretty unmistakable. So this is where we find ourselves. Hulu is developing more of a brand online than the big broadcast networks that own shares of it, overtaking ABC, NBC and Fox in web traffic for the first time in June. 1 in 3 households owns a DVR (Digital Video Recorder), 33% in fact, up from 28% a year ago, adding significant numbers of time-shifted viewers to shows’ ratings — 36 shows now add 1 million or more viewers one to seven days after the original air-date. And as movies have sunk to the new low of board game franchise tie-ins, television has woken up out of its reality-TV coma and become the far more innovative, dynamic, and risk-taking medium.

Charlie Collier, president of AMC, quoted in the Vanity Fair article describes Matthew Weiner’s vision for Mad Men, which can be as easily applied to the current state of the tube in general:It’s not television; it’s a world.”

    



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Mad Men by Annie Leibovitz

Not that this has anything to do with marketing specifically, but I couldn’t resist.

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Boldly Going Where…. Culture Would Eventually Follow

It first occurred to me as I was watching the trailer for Star Trek: First Contact, back in March. The cast seemed so typical of the racial and ethnic diversity reflected in the TV shows we’ve all been watching for years now, like Lost…

and Heroes…

It seemed completely natural for 2009, and yet what occurred to me was that this movie was based on a TV show that  was decades old–I wasn’t even entirely sure how many. Thirty? Forty? When I looked it up, I discovered that the original Star Trek series had first aired in 1966!

This seemed utterly amazing.

The Civil Rights Act of 1964, which outlawed racial segregation in schools, public places, and employment, had passed just TWO YEARS prior. Bussing (to desegregate schools in reality vs. just in legislation) wouldn’t even begin until 1971. Had it lasted, Star Trek would have been in its 5th season by then. More than a decade after the show premiered, the reality of the social response to racial desegregation all too often still looked like this:

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The cultural conflicts that raged in the 1960’s extended beyond racial divides, beyond even national boundaries, into outer space itself. When Star Trek first aired–nine years after the Russians had been the first to launch human beings outside of the Earth’s atmosphere, and still three years before Americans would first land on the moon–the Space Race between the Americans and the Soviets was an integral part of the cultural, technological, and ideological rivalry that defined the Cold War. After all, advanced space technology was more than simply a pissing contest, it had blatant military applications for the two adversarial nations, should the Cold War actually heat up.

But just three years after Martin Luther King had described his dream of a future where blacks and whites, and all races, could coexist harmoniously as equals, Gene Roddenberry’s futuristic vision, that beamed into living rooms all across America, looked like this:

…and it included an American, a Russian, an Asian, a Black woman, and even a biracial (bi-special?) alien all working together for the purpose of scientific exploration and peacekeeping efforts.

To put how insanely revolutionary this really was in 1966 into more perspective–since I’d only seen the episodes as reruns when I was a kid in the 90’s–Nichelle Nichols, who played Uhura, was one of the first black women featured in a major television series who was not playing a servant EVER. Her prominent supporting role as a female black bridge officer was unprecedented in the history of television at the time. In a recent interview in Hyphen Magazine, John Cho, who plays Sulu in the new Star Trek movie, described the experience of watching George Takei embody the role in the original series: “It was stunning. He was just alone on television as an Asian American.” And as for the idea of a half-human/half-Vulcan hyphenate…. when Star Trek first aired, interracial marriage was still illegal in 16 states! It wouldn’t be until a year later, in 1967, that these “Anti-Miscegenation” laws would be declared unconstitutional.

At the end of Star Trek’s first season, Nichelle Nichols says she’d wanted to leave the show. Gene Roddenberry urged her to reconsider, but she told him she was planning to return to theater. That same weekend, at an NAACP event Nichols was introduced to Martin Luther King, Jr. He told her he was a fan, and praised the importance of her role in the show as it was part of the first fully integrated cast that portrayed men and women as equals. Star Trek, it turned out, was one of the only shows his children were allowed to watch. When she told him she was planning to leave, he replied, “You can’t do that! Your character is the first non-stereotypical [Black] role on television, and is in a position of authority. People who don’t look like us, see us for the first time as we should be seen: As equals. Don’t you see? Star Trek has changed the face of Television.” Needless to say, Nichols told Roddenberry she would stay on the show.

What’s fascinating to me is that what Star Trek did, with its deliberate emphasis on diversity and equality, was not only change the face of Television, but, in fact, shape a cultural vision of what the future would be expected to look like, in its own image. “I am a first-generation ‘Star Trek’ fan,” declared Henry Jenkins, author of Convergence Culture, and co-director of the MIT comparative media studies program, in a recent Salon article entitled, Obama Is Spock: It’s Quite Logical. “And I’ve long argued that many of my deepest political convictions emerged from my experience of watching the program as a young man growing up in Atlanta during the civil rights era. In many ways, my commitment to social justice was shaped in reality by Martin Luther King and in fantasy by ‘Star Trek.’”

Premiering five years before the first pocket calculator, the Star Trek world wasn’t simply a glittering science fiction, it actually primed a whole generation to demand that the future keep its promises.

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Do you know what you’re saying when you say “Social Media”?

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Suddenly everyone wants Social Media.

While traditional media budgets have kept shrinking in the wake of the recession, according to recent Forrester Research, “53% of marketers are determined to increase their social media budget, and 42% will keep it the same, a total of 95% of marketers are bullish on social media marketing.” Just two years ago, “Social Media” was still something that most marketers felt needed to be  justified. The absence of a simple answer to the complex question of “how to measure the ROI of Social Media,” was consistently invoked as a means to dismiss it. (As if the effectiveness of traditional media was oh so much more trackable in contrast.) But times are definitely changing. Speaking at Ad Age’s Digital Conference last month, Unilever CMO, Simon Clift admitted, “I’m convinced fat media budgets help make people lazy,” adding that he encourages thinking about what could be done without a media budget altogether to inspire alternative, social media ideas.

While some companies are clearly on the right track, lately I’ve been seeing how that dismissive attitude of two years ago is being replaced by a new frenetic trendiness. With everyone rushing to get this latest campaign accessory, it seems “Social Media” has become the new “Viral“–a term that gets thrown about much more frequently than what it actually means  is understood. Everyone just knows they need to score some “Social Media”…. Whatever it is.

The problem, of course, is that “social media” is not just a new flavor of media, it’s not even really MEDIA, in the way we think of the word, as just another channel to push messaging through, at all. When you’re saying “Social Media” what you are actually referring to are:

  1. SOCIAL NETWORKS / SOCIAL NETWORK SITES / SOCIAL PLATFORMS
    Think: Online destinations where people connect, communicate, and share with their friends.
    Example: Myspace, Facebook, Twitter, LinkedIn, etc.
  2. BLOGS / BLOGGERS / THE BLOGOSPHERE
    Think: Just like “The Press.” I.e. Writers, video-makers, podcasters, and other content creators, as well as the websites where they post their output.
    Example: You’re at one right now.
  3. SOCIAL TOOLS / SOCIAL APPLICATIONS:
    Think: Digital tools that facilitate the sharing of content and help drive adoption.
    Example: Embeddable video players, embeddable music players, embeddable widgets….pretty much ANYTHING embeddable, really. See also, the “Forward to a friend” button.
  4. COMMUNITY WEBSITES:
    Think: Any website that helps support a specific community by enabling connection, communication, and sharing between its members. Community websites function in many ways like social networks but are usually centered around a specific community focus.
    Example: Nikeplus.com, Mystarbucksidea.com, TheShadowbox.net, Ted.com,
  5. COMMUNITY FEATURES
    Think: Interactive features that support online communication, sharing, and community connection.
    Example: Comments, forums, profiles, video sharing, photo sharing, content rating, Facebook Connect, etc.

Thus, when you’re saying something like “We’ll do Social Media outreach,” what you actually should be saying is “We’ll do blogger outreach.” (Which, by the way, is called PR.) When you’re saying something like “We’ll promote it on Social Media,” what you actually should be saying is “We’ll promote it on social networks.” And when you’re saying something like “We’ll just add some Social Media,” what’s actually important to realize is that Social Media is not just a budget line item, it is now an integral component of strategy.

Joe Rospars, the man behind Barack Obama’s election campaign’s new new-media effort, explained in an Ad Age interview that the campaign succeed not because it used the latest technology, but rather because of its “holistic approach that integrated digital tools into the overall strategy.” That Ad Age entitled this approach of mixing the old media with the new, “The Secret” to the campaign’s success, is telling of where the industry’s understanding of what Social Media is and how it works is at. The most effective social media strategies do more than just utilize newfangled networks, features, tools and whatnot, they absolutely incorporate the digital resources into the complete, overall strategy.

So, forget the word “media.” Think of Social Media like messaging tone or demographic research–a critical element in the way a campaing is planned and in defining the direction it will take. Approaching it as something that can just be added on at the end is like building a house without electrical wiring. And tacking on a generator at the end is as pretty lousy substitute. Social Media isn’t just the wiring for one house, it is the whole electric gird, and you need to be putting a plan in place for how your campaign will plug into it from the very beginning. That’s what you’re actually saying whenever you say you want to use “Social Media.”

    



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