this friday i will be part of the Marketing 101 panel at the StartupLA conference, an event “committed to building the startup community in Los Angeles.”
i’m really excited to be a part of it and share my insight, and i’m also excited that the organizers included this panel in the programming. marketing isn’t necessarily at the forefront of many technologists’ discussions, and precisely because of that, an opportunity to gain some understanding of the options and pitfalls in the current marketing landscape is crucial. (even if the understanding is just basic enough to glean that you could use a better understanding ;).)
after all, as any event producer knows, it doesn’t matter if you’ve booked the best music and curated the most amazing art, if no one comes to your party…it doesn’t matter.
my panel is at 3:35 on friday, october 26. for more info on the whole event visit: startuplaevent.com
it’s kind of hard to write a post advocating a sense of balance. it’s easy to get all riled up and energized on preaching some kind of extreme; is it even possible to create a polemic for moderation? i’ve been sitting on this particular post for weeks, unable to summon up the oomph to do it justice, but i’m gonna try, cuz i think it’ll be useful.
there’s a lot of push for “radical transparency” in this social media culture of ours. from the free-sharing ethos of the open source community that’s defining a good deal of the new medium’s structure, to the rampant open-bookiness of the random user’s social network profile, total “openness” is being heavily bandied as a requisite for the new media era.
a few months ago wired dedicated it’s cover story to this issue, with the see-through CEO article:
Radical forms of transparency are now the norm at startups – and even some Fortune 500 companies. It is a strange and abrupt reversal of corporate values. Not long ago, the only public statements a company ever made were professionally written press releases and the rare, stage-managed speech by the CEO. Now firms spill information in torrents, posting internal memos and strategy goals, letting everyone from the top dog to shop-floor workers blog publicly about what their firm is doing right – and wrong….
of course, when considered in contrast to the long legacy of empty hype, manipulation, and even straight up coercion that we have become fed up with in mainstream media and big business it’s understandable that there would be such a resounding grito for “radical transparency” now that media has, for the first time, truly become interactive. “secrecy is dying.” the article proclaimed. “it’s probably already dead.”
but before we go get it taxidermied and hang its stuffed, antlered head up in social media’s hunting lodge, what i am proposing is that there is room for an intermediate option between the overt and the covert, one that emphasizes a sustainable (vs. radical) approach to maintaining the delicate balance between the blatant and the intriguing.
but wait…
Your customers are going to poke around in your business anyway, and your workers are going to blab about internal info – so why not make it work for you by turning everyone into a partner in the process and inviting them to do so?….Some of this isn’t even about business; it’s a cultural shift, a redrawing of the lines between what’s private and what’s public. A generation has grown up blogging, posting a daily phonecam picture on Flickr and listing its geographic position in real time on Dodgeball and Google Maps. For them, authenticity comes from online exposure. It’s hard to trust anyone who doesn’t list their dreams and fears on Facebook.
ok. i’ll tell you something else about what i and some of the rest of this generation grew up doing. we grew up going to–and some of us, producing–“outlaw” parties. you can check out groove or go or kids even, if you weren’t there for yourself, but suffice it to say these were unpermitted, unfireproofed, underground all-night events that routinely broke a whole lot of safety codes, property laws, and a slew of other legislative regulations. there was a tremendous sense of community and trust that developed within this scene which was at once superlocal and hyperglobal, and we all relied on each other to be good at keeping a secret. because if we weren’t, we would all be saving the 3 am dance for members of law enforcement. and once the cops came there was no more fun for anyone.
which is not to say that i am advocating illegal activity in business practices, but rather to point out that this generation that now publicizes its dreams and fears for the world to see may yet be able to appreciate the value in keeping certain things–as the kids say–on the DL.
the wired article does point out that, ok, perhaps:
Secrecy can be necessary – CEOs are often required by law to keep mum, and many creative endeavors benefit from being closed: Steve Jobs came up with a terrific iPhone precisely because he acts like an artist and doesn’t consult everyone. In fact, secrecy is sometimes part of the fun. Who wants to know how this season of 24 is going to end? It’s not secrets that are dying but lies.
the article tosses in this dynamic concept that secrets can be fun, and then moves right along on its radical transparency proselytizing way without giving it any more thought. it’s this kind of secret that i’m interested in. the secret that is not a lie, the secret that’s enjoyable: the mystery.
because you know why? because mystery is infinitely engaging. mystery bestows specialness. mystery can create bonds within a community, and oh, hell, mystery is sexy!
i mean, full disclosure certainly can be sexy too, but it all depends. we don’t fantasize about what EVERYONE looks like naked, dig? and that goes for companies too. sometimes we don’t NEED to know. sometimes it’s a lot more boring or disappointing if we do. sometimes it ruins the magic. sometimes it could be more captivating if you maybe put your clothes back on and sought to seduce us. think of it like a strip tease. in fact, i think we can all learn a thing or two on the subject from cabaret. but not the outdated oldskool kind. no, i’m talking about punk rock cabaret.
n 2004 the dresden dolls were just this odd little cult duo from boston on their first US tour. at their L.A. show matt hickey, the dolls’ booking agent, said to me: you know, no matter how big they may ever get, it’s really important that you should still be able to feel like you are just discovering them. that idea has stuck with me ever after, and i think it’s immensely valuable advice to anyone responsible for the development of a lifestyle brand.
in the years since that conversation, the dolls have gone on to tour the world with panic! at the disco, nine inch nails, and many other major acts. the last time i saw them perform was about a year ago at the orpheum theatre in LA and i’d say that that sense of intimate discovery remained intact even when thousands of people now knew the words to all their songs.
how do you cultivate this intimacy? you keep things mysterious.
the lore around the relationship between the duo is the stuff of cult-rock mythology at this point, rife with tensions and speculation. but sustained mystery is not the exclusive territory of celebrity, where it is, in fact, more often than not mismanaged. it’s also the very same sort of element that induces alternate reality game enthusiasts to willingly participate in an obscure adventure, trusting that each discovery will lead them to an even greater enigma. in a certain sense our whole fetishized infatuation with celebrity can itself be thought of as one giant pop culture ARG–but that’s enough philosophy for one post, i think.
instead lets head over to psychology land. after all, this whole mystery thing is how people fall in love, and the result of eliminating its terrific tension can ruin an otherwise great relationship. (think brand-consumer relationship too!)
in her excellent book, mating in captivity, esther perel, a couples and family therapist and self-identified “cultural hybrid,” offers some refreshingly counter-intuitive (to american intuition, that is–perel was raised in europe, educated in israel, and now practices in NY) insight on how to “reconcile the erotic and the domestic.”
Intimacy has become the sovereign antidote for lives of increasing isolation…. but I am not convinced that unrestrained disclosure–the ability to speak the truth and not hide anything–necessarily fosters a harmonious and robust intimacy.
The mandate of intimacy, when taken too far, can resemble coercion. Deprived of enigma, intimacy becomes cruel when it excludes any possibility of discovery. Where there is nothing left to hide, there is nothing left to seek.
It’s been my experience as a therapist that the breakdown of desire appears to be an unintentional consequence of the creation of intimacy. Our ability to tolerate our separateness is a precondition for maintaining interest and desire in a relationship….Desire thrives on the mysterious, the novel, and the unexpected. It is energized by it.
An expression of longing, desire requires ongoing elusiveness.
we appreciate mystery not for the end goal of its destruction, but for the enjoyment of its process–its revelatory discovery, its furtive sharing. mystery isn’t about being shady, it’s not about deception, nor is it mutually exclusive with making things more accessible, safer, or better explained. there probably isn’t even one right way to sustain it–do too good a job of it and you run the risk of ending up in the dangerous territory of exclusivity. but mystery is incredibly powerful, and has the capacity to engage and captivate us all like nothing else. we shouldn’t ever discount it or think that complete transparency is really a viable substitute. sustained mystery, when pursued consciously and wielded carefully is an effective strategic approach in its own right.
while the rest of the do lab spent the last week preparing to syndicate our show for japan, i spent it putting together a powerpoint presentation. slide number 17, the one titled:
i figure, depending on how well the presentation has been going in the preceding 16 slides, i might point out that this particular moment was going on in a confession booth:
“expanding brands into experience platforms”…. you know?
the church obviously got the memo about that one. they’ve been using that tactic in their “engagement strategy” and it seems to be working out pretty well for them. (ok, well, maybe not that EXACT tactic–kissing in the confessional at st. vibiana’s cathedral was only made possible by the pope first signing a note establishing that “God has left this building.”–not kidding–but you get what i’m sayin.)
anyway, 2000 years of catholic church case study aside, modern day ad agencies want to know how to measure the success of such a strategy. which got me thinking, well, how does scion measure the success of throwing a party at alcatraz? or how does red bull measure the success of their underground ascension extravaganzas? and furthermore, how do we? at the do lab, how do we evaluate the success of an event?
well….
did you have fun?
did you meet new friends?
did you hook up with someone?
did you get your mind blown away?
…experience itself has the capacity to be a broadcast channel. a much more powerful, much more visceral, much more immersive channel than any without the prospect of making out–or, i mean, just connecting to other human beings (and sometimes god) in exciting ways in general, really. if you had the time of your life with us (tho we have yet to implement any real exit polls….if you were there, you did. believe me) then this experience is now part of who you are. and since people buy the brands that represent their identity, this whole brand-experience approach is like getting a brand in on the consumer psyche VIP-list, while all the other brands are standing in line waiting to get in the club.
oh my god, all my analogies are even party related.
This coming Saturday, SwapSF will once again be creating a bookstore with a three hour shelf-life and a party atmosphere at The Phritzery ( map). Features thus far (but new stuff will be happening up until the last minute:
breaks by poolboy
your first round of rather strong drinks is on Going.com
eventually are we heading towards an understand that any platform which facilitates interaction, community (and identity) development, and experience creation is a social medium?