If you don’t happen to know the details, a colonoscopy is an exam of the inner lining of your large intestine, which helps find ulcers, colon polyps, tumors, and areas of inflammation or bleeding.
Doesn’t that just make you want to run out and get one?
So, don’t everyone all jump up at once.
As a Sr. UX Designer at Athena Health one of the problems I’m working on is figuring out how to get patients to become more active and informed participants in their own healthcare. Colorectal cancer, for example, is one of the few kinds that can be prevented with screening, and early detection saves tens of thousands of lives per year. But you’d be hard pressed to find someone for whom it’s anything but the pressure of a doctor’s authority that wins out over personal aversion to getting one in the end. (Phrasing).
In consumer tech you operate under the assumption that people are going to luuurve your product. To get anyone else excited about what you’re working on, you have to drink your own kool-aid about how awesome and innovative and insanely great your photo app or fashion marketplace or brand activation or whatever is. (Don’t worry, I’m sure people want to use your product.)
But in the landscape of technology that actually matters to people’s health — a solution to surface targeted, preventative health services recommendations for patients, such as a colonoscopy, for example— you have to go in with a clear-eyed understanding of the reasons why people AREN’T going to love it.
For example, they might not love it because:
It invites an existential confrontation with the fragile nature of your own mortality
Like, gah, though.
UX is often about solving logic problems. How do you put the right elements in the right place to get people from point A to point B, and how to get them there faster? It’s a logistics issue. Make it simplified, more navigable, more intuitive, more efficient. But emotion is a peskily inescapable part of the human condition. It can’t be sanded off. No matter how frictionless the experience, the emotional aspects must be addressed on their own terms. In fact, emotions aren’t just the deterrents, they are also the drivers that can motivate us to point B in the first place.
So how do we create UX solutions to mitigate these road blocks and leverage emotional drivers that can help reinvent experiences people would rather avoid?
“People are already forced to spend thousands of dollars a year on medical care and health insurance anyway — so why not reframe it as a lifestyle product?”
What makes lifestyle such a compelling driver is that it appeals directly to our sense of who we are. We do the things and buy the things and use the things that are congruent with our personal identity and communicate our identity choices to others.
If lifestyle forces could transform a medical device that sits on your nose and obscures your face into a hipster fashion accessory, is there opportunity to do the same for other healthcare experiences?
Dave Sanders, a Portland Oregon-based M.D., co-founded a network of walk-in clinics called Zoomcare to do exactly that.
[Zoom’s] goal is to implement an alternative-universe version of urban health care — driven by mobile-first technology, integrated UX design, and on-demand “retail”-style service — alongside the existing legacy system of hospitals, clinics, and insurance companies
“Health care is one of the largest household spending categories other than a car or food,” Sanders says. “For that kind of investment, it needs to be a life-enhancing platform, not just a commodity or a utility. Oh, and by the way, when you’re really sick, it’s got your back too.”
“Cake is the easiest way to discover, share, and store your end of life preferences.”
Cake is a Boston-based startup tackling preparation for the most dreaded life-stage of all—death.
How do you want to be remembered? Would you rather live as long as possible or prioritize quality of life? Have you made financial plans? Just thinking about our own mortality is terrifying already, but the exceedingly complicated and fragmented current state of end-of-life planning makes the whole process not just odious but tedious.
The Cake team believes it should be easier, and to that end have created an app that aims to make end-of-life planning “a piece of cake.” Users are able to fill out “Cake Cards” that ask key questions to quickly illuminate personal values and priorities, both to themselves and their loved ones. Users can simply agree or disagree with the option on each card and go through as many cards as they feel like. If this approach feels lullingly familiar, it’s by design. By repositioning a universally daunting process through the lens of preference-setting (and, oh, hey, the familiar, binary choice UI of Tinder actually put to use for good) Cake’s approach creates a sense of agency and empowerment in an experience otherwise literally defined by our mortal limitations.
“Of those who did the mindfulness training, 43.6 percent reported a meaningful reduction in pain 26 weeks later. That’s compared to 26.6 percent in the usual care group. ”
Since Jonathan Kabat Zinn’s seminal research in the 1980s on The clinical use of mindfulness meditation for the self-regulation of chronic pain, mindfulness practices have been slowly gaining traction as a viable method for pain reduction. More recently, the growing focus on mindfulness as a means for mitigating the psychological jungle warfare of Western life has served to further promote its uses in Western medicine.
Mindfulness meditation cultivates a different relationship to our experiences, identifying, labeling, and discerning sensations — pleasant, unpleasant , or neutral— rather than blindly reacting to them. This practice helps to modulate the nature and orientation of our attention toward pain, and our corresponding emotional response, which can reduce its impact.
Last year an app I designed for a physical therapy technology client allowed patients to rate and provide feedback on how painful or difficult their prescribed exercises and stretches were to complete. The approach aimed to encourage greater body awareness and mindfulness to support the PT treatment regimen, but it has application beyond rehabilitation. Especially for the nascent space of wearables and fitness technologies, incorporating mindfulness features can support a greater overall physical and psychological well-being that these devices can help their users achieve.
“It’s knowing ‘hey, there’s thousands of people who are experiencing this exact thing.’ I just feel less alone because of the online community.”
Normalizing stigmatized or alienating experiences has been the lynchpin of support groups since their inception. Even informal groups can have significant impact. “Research suggests that when you put people in a cancer treatment together, their experience and hope for the next treatment improves because it’s a support network,” says Michael Pukszta, leader of CannonDesign, which recently redesigned the M Health clinic and surgery center at the University of Minnesota along such design principles.
One of the redeeming aspects of social technology is, in fact, its capacity to connect us with others who understand and relate to our experiences. Mea Pearson, a 24-year-old with borderline personality disorder, went to Tumblr seeking advice after her diagnosis, and ended up starting her own blog, shitborderlinesdo, to create a more positive and nuanced online depiction of her illness. Today, her Tumblr blog has nearly 20,000 daily visitors.
Embracing its growing popularity as a mental health support forum, Tumblr has gone so far as to create dedicated experiences for people searching for a word such as depression. “Is Everything Okay?” reads a message, with links to crisis intervention programs.
But perhaps the most beneficial part of what the platform can offer is a community for people experiencing illness to realize that there are others going through the same things they are, reducing the shame and fear of suffering in isolation.
Building for features that enable normalization has even led Patients Like Me to completely reimagine what crowdsourcing technology can do when married with healthcare. The Boston-based company began as a support destination where people could compare treatments, symptoms, and experiences. With this vast amount of self-reporting from actual patients, it has evolved into a health data platform that seeks to transform the way the medical industry conducts research and develops treatments to improve patient care.
“70% of the participants who sent weekly updates to a friend reported successful goal achievement, compared to 35% of those who kept their goals to themselves.”
While telling people your goals might actually lull you into a sense of complacency, sharing your progress — the fruits of your dogged determination in pursuit of said goal — may make you more likely to actually accomplish it. According to The American Psychological Association, “If you are trying to achieve a goal, the more often that you monitor your progress, the greater the likelihood that you will succeed. Your chances of success are even more likely if you report your progress publicly or physically record it.”
Building features to support and encourage this kind of social accountability could have significant implications when it comes to medication adherence and, ultimately, outcomes. Consider how much more motivated patients may be to close the gaps in their preventative health if their family members and loved ones had visibility into their progress.
“They’re real … and they’re either hilarious or disturbing, depending on your sensibilities. At the very least, we think you’ll agree this video is more effective than any peeling doctor’s office poster.”
Laughter may be the best medicine and prevention the best cure, so Argentinian Breast Cancer charity, MACMA, and creative agency DAVID, decided to put these two, time-tested remedies together in their recently released breast cancer awareness PSA.
“Women’s boobs, particularly their nipples, are censored in certain social networks,” a voiceover says as a woman unbuttons her shirt. “Even when showing how to perform breast self-examinations to detect early breast cancer — ”
“ — But we found boobs that aren’t censored — ”
In steps a nude, male torso with a pair of “manboobs.” The woman proceeds to demonstrate how to perform a breast self exam on this stand-in, like a sex-ed teacher using a banana.
The initiative cheekily upends anatomy taboos — for both male and female bodies — while promoting preventative health through humor and irreverence.
By maximizing efficiency, technology has transformed dating into a routine for the acquisition of sex. Love has been, literally, written out of the code for a generation afraid to catch feelings.
The future, as per usual, arrived first in Japan.
Last year fewer babies were born in Japan than any year on record. Roughly 1.001 million babies were born, and 1.269 million people died, leaving the country with 268,000 fewer people. In U.S. terms, that’s like if everyone in Newark up and disappeared last year. 2014 was just the latest record-breaking drop in a sharp, downward trajectory that began pretty much exactly 40 years ago.
For decades, the Japanese Government kept misinterpreting this negative population growth as a temporary dip rather than an sustained trend. The Washington Post created a graph based on the data from a 2014 working paper from Tokyo’s Waseda University, showing the government projections compared against reality —
— an eerie EKG of a dying body being repeatedly defibrillated with mounting futility and desperation.
Birth rates are declining across the developed world, but exactly what kind of Children of Men style apocalypse is going on in Japan?
“Japan’s under-40s appear to be losing interest in conventional relationships,” Abigail Haworth wrote in The Guardian. “Millions aren’t even dating, and increasing numbers can’t be bothered with sex. For their government, “celibacy syndrome” [sekkusu shinai shokogun] is part of a looming national catastrophe:
“Both men and women say to me they don’t see the point of love,” says Ai Aoyama [a sex and relationship counsellor, and former professional dominatrix]. “They don’t believe it can lead anywhere.”
Mendokusai translates loosely as “Too troublesome” or “I can’t be bothered.” It’s the word I hear both sexes use most often when they talk about their relationship phobia. Romantic commitment seems to represent burden and drudgery. “I find some of my female friends attractive,” says Satoru Kishino, 31 “But I’ve learned to live without sex. Emotional entanglements are too complicated. I can’t be bothered.”
Eri Asada, 22, who studied economics, has no interest in love. “I gave up dating three years ago. I don’t miss boyfriends or sex. I don’t even like holding hands.”
“Gradually but relentlessly, Japan is evolving into a type of society whose contours and workings have only been contemplated in science fiction,” Demographer Nicholas Eberstadt wrote last year.
[But] aversion to marriage and intimacy in modern life is not unique to Japan. Many of the shifts there are occurring in other advanced nations, too. Is Japan providing a glimpse of all our futures?
“It’s a balmy night in Manhattan’s financial district,” writes Nancy Jo Sales in Vanity Fair, “And at a sports bar called Stout, everyone is Tindering. The tables are filled with young women and men who’ve been chasing money and deals on Wall Street all day, and now they’re out looking for hookups. Everyone is drinking, peering into their screens and swiping on the faces of strangers they may have sex with later that evening.”
Sales captures an essential ethnography of a world — told mostly through the words of its inhabitants themselves — where “an unprecedented phenomenon is taking place, in the realm of sex” as hookup culture collides with dating apps:
At a booth in the back, three handsome twentysomething guys in button-downs are having beers. They are Dan, Alex, and Marty, budding investment bankers at the same financial firm, which recruited Alex and Marty straight from an Ivy League campus. When asked if they’ve been arranging dates on the apps they’ve been swiping at, all say not one date, but two or three: “You can’t be stuck in one lane … There’s always something better.” “If you had a reservation somewhere and then a table at Per Se opened up, you’d want to go there,” Alex offers.
“Guys view everything as a competition. Who’s slept with the best, hottest girls?” With these dating apps, he says, “you’re always sort of prowling. You could talk to two or three girls at a bar and pick the best one, or you can swipe a couple hundred people a day — the sample size is so much larger. It’s setting up two or three Tinder dates a week and, chances are, sleeping with all of them, so you could rack up 100 girls you’ve slept with in a year.”
He says that he himself has slept with five different women he met on Tinder in the last eight days. Dan and Marty, also Alex’s roommates, can vouch for that. In fact, they can remember whom Alex has slept with in the past week more readily than he can.“Brittany, Morgan, Amber,” Marty says, counting on his fingers. “Oh, and the Russian — Ukrainian?”
“Ukrainian,” Alex confirms.
“I hooked up with three girls, thanks to the Internet, off of Tinder, in the course of four nights, and I spent a total of $80 on all three girls,” Nick relays proudly. He goes on to describe each date, one of which he says began with the young woman asking him on Tinder to “‘come over and smoke [weed] and watch a movie.’ I know what that means,” he says, grinning.
In his iPhone, has a list of more than 40 girls he has “had relations with, rated by [one to five] stars…. It empowers them,” he jokes. “It’s a mix of how good they are in bed and how attractive they are.”
Of the themes that emerge from Sales’ piece, one is efficiency:
At a table in the front, six young women have met up for an after-work drink. They’re seniors from Boston College, all in New York for summer internships. None of them are in relationships, they say.
“New York guys, from our experience, they’re not really looking for girlfriends,” says the blonde named Reese. “They’re just looking for hit-it-and-quit-it on Tinder. They start out with ‘Send me nudes.’ Or they say something like ‘I’m looking for something quick within the next 10 or 20 minutes — are you available?’ ‘O.K., you’re a mile away, tell me your location.’ It’s straight efficiency.”
“I’m on Tinder, Happn, Hinge, OkCupid,” Nick says. “It’s just a numbers game. Before, I could go out to a bar and talk to one girl, but now I can sit home on Tinder and talk to 15 girls — ”
“Without spending any money,” John chimes in.
“I’ve gotten numbers on Tinder just by sending emojis,” says John. “Without actually having a conversation — having a conversation via emojis.”
He holds up his phone, with its cracked screen, to show a Tinder conversation between him and a young woman who provided her number after he offered a series of emojis, including the ones for pizza and beer.“
“Now is that the kind of woman I potentially want to marry?” he asks, smiling. “Probably not.”
Neither Nick nor John has had a girlfriend in the last few years; Brian had one until recently but confesses, “I cheated…. She found out by looking at my phone — rookie mistake, not deleting everything.”
They all say they don’t want to be in relationships. “I don’t want one,” says Nick. “I don’t want to have to deal with all that — stuff.”
“You can’t be selfish in a relationship,” Brian says. “It feels good just to do what I want.”
I ask them if it ever feels like they lack a deeper connection with someone.
There’s a small silence. After a moment, John says, “I think at some points it does.”
“But that’s assuming that that’s something that I want, which I don’t,” Nick says, a trifle annoyed. “Does that mean that my life is lacking something? I’m perfectly happy. I have a good time. I go to work — I’m busy. And when I’m not, I go out with my friends.”
“Or you meet someone on Tinder,” offers John.
“Exactly,” Nick says. “Tinder is fast and easy, boom-boom-boom, swipe.”
Another theme is intimacy:
Asked what these women are like, he shrugs. “I could offer a résumé, but that’s about it … Works at J. Crew; senior at Parsons; junior at Pace; works in finance …”
“We don’t know what the girls are like,” Marty says.
“And they don’t know us,” says Alex.
Marty, who prefers Hinge to Tinder (“Hinge is my thing”), says he’s slept with 30 to 40 women in the last year: “I sort of play that I could be a boyfriend kind of guy,” in order to win them over, “but then they start wanting me to care more … and I just don’t.”
“Dude, that’s not cool,” Alex chides. “I always make a point of disclosing I’m not looking for anything serious. I just wanna hang out, be friends, see what happens … If I were ever in a court of law I could point to the transcript.” But something about the whole scenario seems to bother him. “I think to an extent it is, like, sinister,” he says.
“When it’s so easy, when it’s so available to you,” Brian says intensely, “and you can meet somebody and fuck them in 20 minutes, it’s very hard to contain yourself.”
“It’s rare for a woman of our generation to meet a man who treats her like a priority instead of an option,” wrote Erica Gordon on the Gen Y Web site Elite Daily, in 2014.
“I had sex with a guy and he ignored me as I got dressed and I saw he was back on Tinder.”
It is the very abundance of options provided by online dating which may be making men less inclined to treat any particular woman as a “priority,” according to David Buss, a professor of psychology at the University of Texas at Austin who specializes in the evolution of human sexuality. “Apps like Tinder and OkCupid give people the impression that there are thousands or millions of potential mates out there,” Buss says. “One dimension of this is the impact it has on men’s psychology. When there is a surplus of women, or a perceived surplus of women, the whole mating system tends to shift. Men don’t have to commit, so they pursue a short-term mating strategy. Men are making that shift, and women are forced to go along with it in order to mate at all.”
Bring all of this up to young men, however, and they scoff. Women are just as responsible for “the shit show that dating has become,” according to one. “Romance is completely dead, and it’s the girls’ fault,” says Alex, 25, a New Yorker who works in the film industry.
“They act like all they want is to have sex with you and then they yell at you for not wanting to have a relationship. How are you gonna feel romantic about a girl like that? Oh, and by the way? I met you on Tinder.”
“Women do exactly the same things guys do,” said Matt, 26, who works in a New York art gallery. “I’ve had girls sleep with me off OkCupid and then just ghost me” — that is, disappear, in a digital sense, not returning texts. “They play the game the exact same way. They have a bunch of people going at the same time — they’re fielding their options. They’re always looking for somebody better, who has a better job or more money.” A few young women admitted to me that they use dating apps as a way to get free meals. “I call it Tinder food stamps,” one said.
“What’s a real orgasm like,” says Courtney with a sigh. “I wouldn’t know. A lot of guys are lacking in that department.”
They all laugh knowingly.
“I know how to give one to myself,” says Courtney.
“Yeah, but men don’t know what to do,” says Jessica, texting.
“Without [a vibrator] I can’t have one,” Courtney says. “It’s never happened” with a guy. “It’s a huge problem.”
“It is a problem,” Jessica concurs.
According to multiple studies, women are more likely to have orgasms in the context of relationships than in uncommitted encounters. More than twice as likely, according to a study done by researchers at the Kinsey Institute and Binghamton University.
They talk about how it’s not uncommon for their hookups to lose their erections. It’s a curious medical phenomenon, the increased erectile dysfunction in young males, which has been attributed to everything from chemicals in processed foods to the lack of intimacy in hookup sex.
“I think men have a skewed view of the reality of sex through porn,” Jessica says, looking up from her phone. “Because sometimes I think porn sex is not always great — like pounding someone.” She makes a pounding motion with her hand, looking indignant.
“Yeah, it looks like it hurts,” Danielle says.
“Like porn sex,” says Jessica, “those women — that’s not, like, enjoyable, like having their hair pulled or being choked or slammed. I mean, whatever you’re into, but men just think” — bro voice — “ ‘I’m gonna fuck her,’ and sometimes that’s not great.”
“Yeah,” Danielle agrees. “Like last night I was having sex with this guy, and I’m a very submissive person — like, not aggressive at all — and this boy that came over last night, he was hurting me.”
They were quiet a moment.
“There have been two major transitions” in heterosexual mating “in the last four million years,” says Justin Garcia, a research scientist at Indiana University’s Kinsey Institute for Research in Sex, Gender, and Reproduction, quoted in Sales’ article. “The first was around 10,000 to 15,000 years ago, in the agricultural revolution, when we became less migratory and more settled,” leading to the establishment of marriage as a cultural contract. “And the second major transition is with the rise of the Internet. It’s changing so much about the way we act both romantically and sexually.”
In February, 2015, Sales writes, “one study reported there were nearly 100 million people — perhaps 50 million on Tinder alone — using their phones as a sort of all-day, every-day, handheld singles club, where they might find a sex partner as easily as they’d find a cheap flight to Florida.”
“It is unprecedented from an evolutionary standpoint,” Garcia says. We are in “uncharted territory.”
But out here on the drought-ravaged, California desert frontier that’s spawned the iPhone and Tinder (not to mention Snapchat, Twitter, Instagram, Google, Facebook, etc., etc.), the humans creating the technology are drawing the maps.
In the Berkeley Journal of Sociology article, Morality and the Idea of Progress in Silicon Valley, Eric Gianella writes, “We’d like to be able to claim that making things more [efficient] is good. This justifies the countless products and services whose origins can be traced to someone noticing an opportunity for optimization. But there are many cases in which we need to question whether making activities more [efficient] is moral.”
And when it comes to romance, is efficiency even what we want?
I mean, if we do, we’re in luck. The Japanese have already figured out how to take that impulse to its ultimate conclusion. (Of course).
“In Japan today there’s a whole industry of relationship replacement services,” Ryan Duffy explained, in Vice’s 2013 travelogue through Japan’s Love Industry, “You can essentially replicate anything you’d get from a relationship, be it sexual, emotional, or otherwise, without actually having to have a boyfriend or girlfriend.” From the now globally famous Japanese host bars, where professionals simulate the companionship experience of a date (strictly conversation, not copulation) as-a-service — “Women are willing to affix a price for the experience,” a host who makes $800,000 a year casually explains, “It’s totally normal,” — to platonic “cuddle cafes,” where customers can order off a menu of services that includes getting to pet the cuddle hostess’s head, and gazing deeply into each others’ eyes for $80.
“Do you have a boyfriend?” Duffy asks Sakura Serizawa, his cuddle hostess, as he lies next to her, resting his head on her arm.
“Of course not,” she says, “Mendokusai. When I see happy couples during Christmas, I wish they would die. I don’t like seeing people being affectionate in public.”
“That’s interesting,” Duffy says, quietly horrified, “For someone who is affectionate with strangers for a living.”
“I have no emotional attachment to my customers,” Serizawa explains tonelessly, her artificially enlarged, anime-lensed eyes far away and hollow — like guacamole at Chipotle, eye contact with a human being in the land of efficiency costs extra.
“Nothing is weirder than this,” Duffy murmurs. “Profoundly, profoundly disturbing. We should stop this because it’s freaking me out.”
In voice-over Duffy later added, “I’ve seen a lot of perverse things in my life, but this pseudo-romance actually really got to me,” before culminating the Vice travel guide to Japan’s Love Industry at a Tokyo Hilton where a prostitute defecates in a bathtub and eats her own shit as a sexual service.
What the Japanese have realized is that why stop at sex? Every aspect of human contact can be commodified. Interaction without connection. What could be more efficient?
For Americans, that kind of streamlined optimization looks like this:
“Sex has become so easy,” says John, 26, a marketing executive quoted in Sales’ article. “I can go on my phone right now and no doubt I can find someone I can have sex with this evening, probably before midnight.”
“It’s like ordering Seamless,” says Dan, the investment banker, referring to the online food-delivery service. “But you’re ordering a person.”
But there’s a sense of absence in this paradise of frictionless efficiency. Some essential element’s gone missing in an invisible drought.
“When asked if there was anything about dating apps the young men I talked to didn’t like,” Sales writes, “’Too easy,’ ‘Too easy,’ ‘Too easy,’ I heard again and again.”
By reducing people to one-time-use bodies and sex to an on-demand exchange, dating apps have made what they yield us disposable and cheap. (Even Tinder is uneasy about its role in society being an orifice delivery service, disavowing it contributes to the very hookup culture its technology has not only branded but mainstreamed.)
“I call it the Dating Apocalypse,” a 29 year old New York woman tells Sales.
Or, in the vernacular of Silicon Valley: We have succeeded in disrupting love.
Enterprise Bridge, Lake Oroville, California
If there’s one place where love is not dead, it’s the lab.
[In] our study we found activity in a tiny, little factory near the base of the brain called the ventral tegmental area. We found activity in some cells called the A10 cells, cells that actually make dopamine, a natural stimulant, and spray it to many brain regions. Indeed, this part, the VTA, is part of the brain’s reward system. It’s way below your cognitive thinking process. It’s part of what we call the reptilian core of the brain, associated with wanting, with motivation, with focus and with craving. In fact, the same brain region where we found activity becomes active also when you feel the rush of cocaine.
There’s a very specific group of things that happen when you fall in love, and indeed, it has all of the characteristics of addiction. The first thing that happens is a person begins to take on what I call, “special meaning.” You focus on the person, you obsessively think about them, you crave them, you distort reality, your willingness to take enormous risks to win this person. It’s an obsession. As a truck driver once said to me, “The world had a new center, and that center was Mary Anne.”
In another lab, at Stony Brook University, the psychologist Arthur Aron and his colleagues succeeded in making two strangers fall in love as part of an experiment. The researchers wanted to know if they could create conditions that would make strangers quickly bond and form close friendships, even romantic relationships. They paired up random participants, seated them face to face, and gave them a sequence of 36 increasingly personal questions to ask one another and answer openly over an hour, including:
Given the choice of anyone in the world, whom would you want as a dinner guest?
What is the greatest accomplishment of your life?
What do you value most in a friendship?
Would you be willing to have horrible nightmares for a year if you would be rewarded with extraordinary wealth?
While on a trip to another city, your spouse (or lover) meets and spends a night w/ an exciting stranger. Given they will never meet again, and you will not otherwise learn of the incident, would you want your partner to tell you about it?
What foreign country would you most like to visit? What attracts you to this place?
Even before the hour was up, participants typically identified strong feelings of closeness with their partner, often exchanging contact information and indicating a wish to meet up again. “In the original  experiment we also tested an intense version of this with cross-sex couples,” Aron said in Wired in 2011. “And the first ones we tested fell in love and got married. And as of last year, when I last had contact with them, they were still together.”
The control group participants were paired up to engage in small-talk, never, obviously, to be heard from again.
“The effect is based on gradually escalating reciprocal self-disclosure,” Aron and his colleagues explained in their paper, The Experimental Generation of Interpersonal Closeness: A Procedure and Some Preliminary Findings. “So are we producing real closeness? Yes and no. We think that the closeness produced in these studies is experienced as similar in many important ways to felt closeness in naturally occurring relationships that develop over time. On the other hand, it seems unlikely that the procedure produces loyalty, dependence, commitment, or other relationship aspects that might take longer to develop.”
The sex drive, which, as Fisher says, “evolved to get us out there looking for a whole range of partners. You can feel it when you’re just driving along in your car. It can be focused on nobody.”
Romantic love, “that elation and obsession which evolved to enable us to focus our mating energy on just one individual at a time, thereby conserving mating time and energy.”
Attachment, “that sense of calm and security you can feel for a long-term partner, evolved to enable you to tolerate this human being at least long enough to raise a child together as a team.”
Right now our “dating” technology is built for the very particular, accumulative drive of #1. Not surprising, perhaps, considering who is (stereo)typically doing the building, but this experience design choice has created a template for imitation.
Co-founder, Whitney Wolfe, left Tinder (under circumstances, outlined in a sexual harassment lawsuit, that read, in excruciating screencaps of text exchanges, like a self-fulfilling indictment of the kind of pathological culture the product encourages) and created…. Tinder. Actually, it’s called Bumble. The Sadie Hawkins of dating apps, on Bumble it’s only women who are able to initiate a conversation once both parties have opted in to a match. Which is pretty much a branding gimmick turned into a product feature. The main differentiator becomes the type of person who would self select to use an app brand that flaunts female agency. But beneath that surface distinction the basic product experience isn’t really a departure from the app its founder left.
“[We know] from our work that if you go and do something very novel with somebody,” Fisher says, “You can drive up the dopamine in the brain, and perhaps trigger this brain system for romantic love. Mystery is [also] important. You fall in love with somebody who’s somewhat mysterious, in part because mystery elevates dopamine in the brain, [which] probably pushes you over that threshold to fall in love.”
Love, as it turns out, can’t be automated. (Who knew?) It doesn’t result from meeting or sleeping with more people. In fact, just the opposite. Love is triggered in a moment when we are able to experience something special in one individual, as everyone else fades away. As Proust said, “It is our imagination that is responsible for love, not the other person.”
Love loves rarity, not surplus, and it might actually hate efficiency, hearting, as it does, the out of the ordinary and unexpected and novel and non-routine. But from swipe to sex, the relentless, grinding repetitiveness inherent in every aspect of the “swipe app” experience, sabotages the very mechanics that trigger the brain system for romantic love.
The ubiquitousness of cameras and social platforms on which to share their output has made us all re-conceive ourselves and one another as media products. We are all selfies. We are all profiles. We are all hashtags. And we can’t stop. Now we swipe through thousands of instant people. We learn nothing of them and share nothing of ourselves to be known. We strip ourselves down to anatomy and stare at each other with hollow, cuddle-host eyes, and we become invisible. Independent contractors in the sharing economy of sex.
There’s obviously all kinds of reasons for why we fall in love with one person rather than another, but if the conditions for generating interpersonal closeness can be recreated in, of all places, a lab experiment, and if the neural mechanisms for how romantic love works can be understood, then perhaps the technological desert we currently find ourselves on is not only, as Sales says a “cultural problem,” it’s an innovation problem.
Love knows what it likes, and we could be building tech engineered for it — creating a match between the research and the product experience, as it were. But we aren’t.
In a time when it’s legal to marry whomever you love, love itself has become an alternative lifestyle.
“Anxiety is love’s greatest killer,” said Anaïs Nin.
In a 2014 survey by the American College Health Association, 54% of college students surveyed said that they had “felt overwhelming anxiety” in the past 12 months. An increase of 5% from the same survey five years earlier. Nearly all of the campus mental-health directors surveyed in 2013 by the American College Counseling Association reported that the number of students with severe psychological problems had escalated at their schools.
In tandem, as Greg Lukianoff and Jonathan Haidt write in The Atlantic, “A movement has been arising at America’s colleges and universities, driven largely by students, to scrub campuses clean of words, ideas, and subjects that might cause discomfort or give offense,” (emphasis added).
Unlike the political correctness movement of the 80’s and 90’s, which sought to restrict hate speech aimed at marginalized groups, “the current movement is largely about emotional well-being; turning campuses into ‘safe spaces’ where young adults are shielded from words and ideas that make some uncomfortable.”
“Trigger warnings” — signaling that something potentially uncomfortable lies ahead — are now being “demanded for a long list of ideas and attitudes that some students find offensive. Books for which students have called publicly for trigger warnings within the past couple of years include Chinua Achebe’s Things Fall Apart [for describing] racial violence, F. Scott Fitzgerald’s The Great Gatsby [for portraying] misogyny and physical abuse, Virginia Woolf’s Mrs. Dalloway (at Rutgers, for ‘suicidal inclinations’), and Ovid’s Metamorphoses (at Columbia, for sexual assault). In an article published last year by Inside Higher Ed, seven humanities professors wrote that the trigger-warning movement was ‘already having a chilling effect on [their] teaching.’ They reported their colleagues’ receiving ‘phone calls from deans and other administrators investigating student complaints that they have included ‘triggering’ material in their courses, with or without warnings.’ A trigger warning, they wrote, ‘serves as a guarantee that students will not experience unexpected discomfort.’”
Shielding people from experiences that might cause them emotional discomfort, however, doesn’t help them actually overcome their anxiety. “According to the most-basic tenets of psychology,” Lukianoff and Haidt write, “The very idea of helping people with anxiety avoid the things they fear is misguided. A person who is trapped in an elevator during a power outage may panic and think she is going to die. That frightening experience can change neural connections in her amygdala, leading to an elevator phobia. If you want this woman to retain her fear for life, you should help her avoid elevators.”
And if you want a generation to fear of intimacy, then help them avoid feeling anything uncomfortable. For what could be more fundamentally discomforting than love?
“You know, if you ask somebody to go to bed with you, and they say, ‘No, thank you,’ you certainly don’t kill yourself or slip into a clinical depression,” Fisher says. But people who are rejected in love do. “We live for love. We kill for love. We die for love. It is one of the most powerful brain systems on Earth for both great joy and great sorrow.”
Trigger warning: Love will make you feel.
It’s telling that amidst the 6,000+ words about the sex lives of 21st century 20-somethings in Sales’ article, “love” makes an appearance just once: “What about the still-flickering chance that somebody might fall in love?” she asks.
“Some people still catch feelings in hookup culture,” Sales quotes Meredith, a Bellarmine sophomore. “It’s not like just blind fucking for pleasure and it’s done; some people actually like the other person. Sometimes you actually catch feelings and that’s what sucks, because it’s one person thinking one thing and the other person thinking something completely different and someone gets their feelings hurt. It could be the boy or the girl.”
It’s an interesting turn of phrase, “catch feelings,” that has pervaded our contemporary conception of ourselves. It connotes that feelings are a contamination, a sickness you contract, a disease of some kind. An STD.
“People acquire their fears not just from their own past experiences,” Lukianoff and Haidt write, “But from social learning as well. If everyone around you acts as though something is dangerous — elevators, certain neighborhoods, novels depicting racism — “ feelings “ — then you are at risk of acquiring that fear too. “
In a sense, both the Japanese celibacy syndrome, and the west’s “psychosexual obesity” can be seen symptoms the same viral fear of our feeling selves. After all, if it makes you feel nothing either way, does it really matter how much sex you’re having, or any at all? You could practically hear the Americans in Sales’ article straining for the word mendokusai. Both cultures have convinced themselves that emotional necrosis is the cure; it’s too much trouble to feel.
“Love possesses you,” as Fisher says, “you lose your sense of self. You can’t stop thinking about another human being. Somebody is camping in your head.” That kind of insurgent invasion on our prized individualism has come to seem beyond trouble: it’s terror.
Ironically, it is through exposure and acclimation to that which we fear that we reduce anxiety. By confronting the things we’re scared of and realizing we can handle them, we rewire the brain to associate previously feared situations with normalcy. Anxiety is literally the inability to cope with what we feel. If all we’re trying to do is avoid catching feelings, never learning how to live with them, it’s no surprise anxiety would be on the rise.
What happens when a generation so terrified of even just reading something that might make them feel uncomfortable they’ll voluntarily censor classic literature rather than cope with the emotions art stirs up collides with technology that reduces us all to objects? And what happens when the people creating our technology have grown up in that same environment, mirroring its emotional bankruptcy back to us via the products they create?
“Keep playing,” Tinder encourages whenever a user gets a match. On this platform for finally, truly “gamifying” sex, there’s no room for feeling. People are prizes and bodies are points and feelings don’t accrue you anything, so what’s the point of having them? They are inefficient and invisible. (You can’t even post a photo; did they happen at all?)
Maybe one day in the future we’ll invent technology for that too. Botox the bugs in the brain that feel grief or sorrow or loss or love. Lobotomize ourselves into an Eternal Sunshine state of mind. But in the meantime, we are still human, feeling beings, who increasingly view their own feeling nature as a contamination.
Imagine a 13 year old today. Too young to have ever known how it’s like to to fall in love or go on a date or be in a relationship — but old enough to be on Tinder. What will coming of age in this environment be like for them? Porn is already how an entire generation learns how to have sex. What will being swallowed up into a ceaseless stream of swipe-able sex objects teach them about how to love?
“Who knows how to make love stay?” Tom Robbins asked in Still Life with Woodpecker:
1. Tell love you are going to Junior’s Deli on Flatbush Avenue in Brooklyn to pick up a cheesecake, and if loves stays, it can have half. It will stay.
2. Tell love you want a momento of it and obtain a lock of its hair. Burn the hair in a dime-store incense burner with yin/yang symbols on three sides. Face southwest. Talk fast over the burning hair in a convincingly exotic language. Remove the ashes of the burnt hair and use them to paint a moustache on your face. Find love. Tell it you are someone new. It will stay.
3. Wake love up in the middle of the night. Tell it the world is on fire. Dash to the bedroom window and pee out of it. Casually return to bed and assure love that everything is going to be all right. Fall asleep. Love will be there in the morning.
5 Days & Nights With Startup Millennials in San Francisco.
THURSDAY MORNING: San Francisco’s Hottest Zip Code
“Our power was out this morning,” The text message from S, the 27-year-old CTO of a fashion startup in San Francisco reads, “And hopefully it is back on now but… ?”
In Los Angeles, I receive this information as I’m heading out the door to LAX on my way “upstairs” to San Francisco for the Chief Innovation Officer Summit and some meetings. The salient-seeming text arrives, and evaporates like rising steam, pushed into the abyss beyond my screen by more incoming iMessage bubbles of instructions about S’s street address, the lockbox code to get the keys to her apartment, how to locate her room, disclaimers about the room’s condition (Um, it’s a little bit of a disaster because basically every day I drop my clothes on the floor and grab new clothes to wear horizontal line mouth emoji), etc.
Last month fliers began appearing on certain blocks of San Francisco advertising open auditions for a television pilot about “six leading technology executives living, learning, and loving together in San Francisco’s Mission District.” The shlocky concept was named 94110 after the neighborhood’s zip code, and was roundlyridiculed online. Nonetheless, nearly 100 hopefuls showed up for the casting call this weekend, which was held at SFAQ, a dinged-up, lived-in little art gallery in the Tenderloin.
94110 is S’s zip code.
At this moment my return flight is scheduled for 2 days from now. When I eventually leave, nearly a week later, the power in S’s apartment will still not be fixed.
THURSDAY EVENING: What Is My Mother No Longer Doing For Me?
I arrive just in time to catch the end of day 1 of the Chief Innovation Officer Summit. It’s at the Hyatt Regency in the Embarcadero and I can generally remember how to get there from the Mission even without the help of the Google Maps app.
The first time I came to San Francisco I was 12 and I fell in love. In high school, I’d visit every spring break, sitting on top of Nob Hill writing sprawling love poems to the gorgeous city, taking the 24 up Divisadero imagining which house the interview in Interview With The Vampire had taken place in, trying on hippie eyelet dresses in the stores on Haight, which still smelled of nag champa when I wore one to prom. The day after my last final freshman year of college I got on a plane and moved there. I was 18 and San Francisco was full of artists, musicians, dancers, and cultural rebels. It was a totally different city, peopled by totally different kinds of residents.
In the evening, I meet up with a friend who is a data scientist at an on-demand meal delivery app (think: Tinder for dinner). He tells me he is working on optimizing the food display options for conversion — making sure users would be more likely to see meals they were going to want to order more quickly as soon as they opened the app.
As early as 1977, when personal computers were expensive and impractical mystery boxes with no apparent utility or business prospects, the young Bill Gates and Paul Allen were already working toward a future in which we would see “a computer on every desk and in every home.” And in the late 1990s, when it was far from clear that they would ever make a penny from their unusual search engine, the audacious founders of Google were planning to organize every bit of data on the planet — and make it available to everyone, free.
These were dreams of vast breadth: The founders of Microsoft, Google, Facebook and many of the rest of today’s tech giants were not content to win over just some people to their future. They weren’t going after simply the rich, or Americans or Westerners. They planned to radically alter how the world did business so the impossible became a reality for everyone.
We are once again living in a go-go time for tech, but there are few signs that the most consequential fruits of the boom have reached the masses. Instead, the boom is characterized by a rise in so-called on-demand services aimed at the wealthy and the young.
With a few taps on a phone, for a fee, today’s hottest start-ups will help people on the lowest rungs of the 1 percent live like their betters in the 0.1 percent. These services give the modestly wealthy a chance to enjoy the cooks, cleaners, drivers, personal assistants and all the other lavish appointments that have defined extravagant wealth. As one critic tweeted, San Francisco’s tech industry “is focused on solving one problem: What is my mother no longer doing for me?”
During dinner, S texts me. Her roommate, R, has “Somehow acquired this awesome house for the night. So… I’m going to go there to hot tub. Come. It’s like $1,000/night but he got it for free, so ¯\_(ツ)_/¯. ALSO the power is still fucked.”
“Ooofff,” I text back. “Mostly cuz my phone.”
“Fortunately, I’m an engineer. So I connected the light in my room to an extension cord. So you can swap the light for your phone maybe?”
“I like how you’re like, ‘Power is fucked. Oh well. We’ll go to another house.
“I mean we flipped all the breakers in our house. And the apartment upstairs. It’s like, fuck it. The door doesn’t close unless you kick it hard. Landlord is coming tomorrow. We have to hide the cat.”
“If you want to stop by to say hi, it’s — “
FRIDAY MORNING: How Do We Adapt To Millennials?
At The CIO Summit Day 2, Debra Brackeen, the head of the Innovation Network at Citi is talking about biometric integration with financial data, and I’m sipping grapefruit juice and eating a muffin and thinking — who could have predicted the sci-fi future would be so mundane when it arrived, you know?
Everyone is dressed like they’re running for office. I am definitely feeling like a spy; witnessing the ghost of Christmas future. “How do we adapt to Millennials,” someone asks during Heather McGlinn, Wells Fargo’s SVP, Strategy’s, presentation, “Leveraging Disruptive Technologies to Enhance Competitive Advantages,” in the way that you talk about a group of people when they’re not in the room. And, I mean, they aren’t. At the moment, the Millennials are stumbling into their startups after partying all night at Airbnb mansions on drugs from Silk Road.
All roads lead to discussions of disruption. Tim Sutton, the Global Head of Innovation at Clear explains how companies now need to grow their business minimum 4% every year just to maintain market share. If you’re really just maintaining, you’re actually falling behind. A dilemma since, as he puts it, “There is no white space in a consumer’s wallet.” And meanwhile, somewhere beyond the Hyatt’s glass walls, out there in the fog of war of San Francisco, an army of barbarians wages daily assault on the gates of the establishment, gaining ground even if they lose, simply through chaos.
Disruption is a predictable pattern across many industries in which fledgling companies use new technology to offer cheaper and inferior alternatives to products sold by established players (think Toyota taking on Detroit decades ago). Today, a pack of news startups are hoping to ‘disrupt’ our industry by attacking the strongest incumbent.”
A pack of attacking startups sounds something like a pack of ravenous hyenas, but, generally, the rhetoric of disruption—a language of panic, fear, asymmetry, and disorder—calls on the rhetoric of another kind of conflict, in which an upstart refuses to play by the established rules of engagement, and blows things up. Don’t think of Toyota taking on Detroit. Startups are ruthless and leaderless and unrestrained, and they seem so tiny and powerless, until you realize, but only after it’s too late, that they’re devastatingly dangerous: Bang! Ka-boom! Think of it this way: the Times is a nation-state; BuzzFeed is stateless. Disruptive innovation is competitive strategy for an age seized by terror.
On a panel about “Strategy Vs Execution,” Pat Conway, the Chief Knowledge Officer for the U.S. Army, is heard saying, “In battle, your biggest obstacle, aside from the adversary, is terrain.”
What must it have been like to awake each morning to an ever-unchanging world? For the majority of humans through the majority of human history this was reality. Today we wake up each morning in a war zone; a disrupted terrorscape where everything has shifted out from under us during the night.
FRIDAY EVENING: You Still Use Skype?
I wake up from a nap at 8:30 to a text from S letting me know a car is coming for me and to be ready in 20 minutes. Half of the apartment is still without electricity but an on-demand chauffeur summoned by magic is coming to whisk me off to a secret speakeasy.
“Do you know where we’re going?” I say to the Lyft driver.
“Do you know?”
“Um….. No? I thought you did?”
“When I pick up the next person,” he says noncommittally.
A few minutes later the other passenger gets in. “Do you know where we’re going,” I ask him.
He’s baffled. “Are you going to the same place?”
For a few moments literally no one in this car knows what we’re doing here.
Eventually the Lyft driver gets my destination coordinates and drops me off on a street corner in North Beach before driving off to deposit the other Lyft Line passenger. A few moments later S, R, and their respective dates appear. S has Uber (for them), Lyft (for me), and Luxe, an on-demand valet service (for her brother) all running on her phone at the same time.
At the speakeasy I’m telling a story about getting a Skype call on a Virgin flight a couple of years ago. “I was so bewildered I hit the green button without even thinking. And then immediately felt like an asshole and hung up.”
“You still use Skype?” R’s date, a Yale grad who works at Google, deadpans.
This is San Francisco now. Fueled by so much one-upmanship and relentless competitiveness and insecurity. It’s a social world designed, literally, by people who came up playing Dungeons and Dragons, who relish intensely complex systems and arcane rules. The trick to enjoying yourself in San Francisco is not to have very much at stake.
Saturday morning everyone is going to Napa and although this was not originally part of the plan, apparently, so am I.
R shows up at the apartment in the morning after You Still Use Skype’s place and while we are waiting for the Luxe valet to bring S’s brother’s car, he tells us a great app idea he’s just thought of: “So it’d basically be Tinder, but just for me. Like that’s all you can do. Is just swipe right on me.” He pauses his rapid-fire delivery to let the concept sink in. “TechCrunch would be all over that. I’d get wifed so fast.”
“Is that what you want, though,” I say.
He considers. “No.”
We spend a while drifting aimlessly as the wait for the Luxe valet lingers on and no one is exactly sure why. Since S ordered the service from her phone she’s the only one who knows the status of what is or might be going on, but S is already in Napa by this point and details are intermittent and sketchy at best. We wonder if perhaps the valet is driving the car out to Napa; is he following her GPS dot around from winery to winery?
The doorbell rings. An electrician arrives to inspect the power outage. A 20th century service while we wait for the 21st century one. Eventually information is absorbed in some kind of vaporous way that the Luxe valet has confused our address with one in San Mateo and after this gets resolved eventually the car arrives and R, S’s brother, and I go to Napa.
SATURDAY EVENING: The Human Centipede Economy.
“The Luxe valets use your car to be Lyft drivers,” S says.
“It’s The Human Centipede Economy,” I declare.
R jumps on this and proceeds to map out a full workflow diagram. “Let’s say you start with Airbnb at the top, right? Then below that you’ve got all the property management companies who then all use Homejoy to clean the houses, and Washio for laundry, and Lyft to get around,” and so on and on.
In Napa some people leave our group and new people appear. All day I am the only one who isn’t an engineer. R later explains the difference between engineers, programmers, and developers, but at the moment it’s all the same and we are LOLing and lolling around bucolic winery grounds, wasted on champagne.
“What class of drug is GHB?” Someone asks.
“Drano,” T answers. T is a new addition to our crew. He’s just moved to San Francisco from New York to start a job at a $500-million startup literally the day before. By the second winery he is explaining why he never engages with “torsos” — profiles of headless, chiseled, abdomen selfies — on Grindr, because one time he did, and quickly realized why the guy didn’t include his face.
“I’m actually bi,” he tells me when we go out into the vineyard to take drunken photos amid the leaves.
“Oh, you are?” I say, fiddling with photo filters. “But do you ever just feel like…. you know, paralysis of choice?”
He laughs and I realize this isn’t what he thought I was going to say.
Eventually it becomes evident that I am clearly not heading back to San Francisco tonight and somewhere between Napa and Sacramento I am calling Southwest and changing my return flight.
SUNDAY MORNING: Career Scoping.
We wake up in a Mongolian yurt. It’s sunny and warm out here in Colfax, and we are sitting by a pool waiting for breakfast as hawks fly overhead.
People are talking about working at pre / post IPO companies as different career strategies; “making money off the speculation;” “upside.” People are talking about deciding whether to work at Stripe, Slack, Reddit. People are talking about strategically deciding to work at a series B company; “career scoping.”
This is how people talk. And oddly it already feels less grotesque than it did yesterday. We become accustomed to things. These are just the elements of their actual lives. They can’t help it any more than you or I can help the inevitable echo chambers of our lives. We are all stuck in our own myopias.
“Where do you want to work in 25 years?” I ask.
Everyone goes quiet.
S shakes her head. “Oh, that’s not the plan.”
At some point someone says that they don’t really have to work at all.
“But I’m still interested in the power and the money,” R admits. “That’s an optimization scenario I have defined for myself.”
R says this phrase a lot. Life is all an endless string of “optimization scenarios” for maximizing happiness. I suggest that we all generally have a default happiness set point that we can’t really fux with too much; a personal baseline we’d return to eventually no matter if we win the lottery or become paralyzed.
“So, it might not even matter what I do?” He shrugs, grinning, his pink-tinted Aviators reflecting the aquamarine.
SUNDAY EVENING: An SF Trip.
“Oh, you’re from LA?” a friend of a friend is saying to me at dinner. I’m back in San Francisco now. It’s cold and dark and the weather feels like the city is spitting at you. “I’m so sorry. LA is terrible.”
“Yup,” I say. “Totally is. You should definitely NOT go there.”
The SF / LA relationship is like a bad breakup where one side never quite got over it. A strangely persistent, one-directional antagonism going back decades in California’s cultural history. “San Francisco is too smug and self-centered for LA,” Ellen Sanders wrote in Trips: Rock Life in the Sixties, “The worst implication you could put on something in or from San Francisco is to call it an LA trip.” Frank Zappa neatly summarized this tension in his autobiography: “No matter how ‘peace-love’ the San Francisco bands might try to make themselves, they eventually had to come south to evil ‘ol Hollywood to get a record deal.”
Silicon Valley’s amorality problem arises from the blind faith many place in progress. The narrative of progress provides moral cover to the tech industry and lulls people into thinking they no longer need to exercise moral judgment.
The progress narrative has a strong hold on Silicon Valley for business and cultural reasons. The successes of science and technology give rise to a faith that rationality itself tends to be a force for good. This faith makes business easier because companies claim to be contributing to progress. Most investors would rather not see their firms get mired in the fraught issue of [morality]; they prefer objective benefits, measured via return on investment. Progress, as we think of it, invites us to cannibalize our moral aspirations with rationality. It leads us to rely on efficiency as a proxy for morality.
There are alternatives to the progress narrative. Many people find meaning in their work through a narrative about making a contribution. Rather than thinking about contribution in a historic sense (i.e., progress), contribution can be thought in terms of specific groups of people.
My dinner companions tell me a story of a recent Airbnb adventure as support of new tech’s contribution. And I understand. I, myself, have just come back from a wonderful Airbnb adventure to a yurt, so, “I get it,” I say. “Airbnb is fun.”
“No, it’s not just fun,” ex-Googler insists. It’s bigger than that.
Downstairs our major cultural contribution is superhero movies. No one producing Avengers 17 or whatever thinks they’re “changing the world.” And that’s OK. Fun is OK. But upstairs it’s different. There is a palpable, existential need for innovation to be righteousness.
“One of the great triumphs of Silicon Valley is its success in framing its companies’ objectives as missions,” John Herman wrote on The Awl in Notes on the Surrender At Menlo Park:
There is a toxic mindset that permeates discussions about most accelerating, inevitable-seeming tech companies. It conflates criticism with denial and nostalgia. Why do people complain about Uber so much? Is it loyalty to yellow cabs and their corrupt nonsense industry? A word of caution about Facebook is not a wish to return to some non-existent ideal time. Worrying about the details of the coming future is merely taking that future seriously. People who insist otherwise? They have their reasons.
Anyway, what were we talking about? This is all going to seem so insane in twenty years. Or two years.
Monday Morning: Engineering Sex.
This particular Monday it’s Memorial Day, so no one is at work, and S is telling me while blowdrying her hair in the part of the apartment with power, “I have this thing that I do on first dates, where I tell them to meet me at this bar that I know is closed on Mondays, to see how they’ll react. Will they freak out? How will we solve problems together?”
And I’m partly horrified and partly fascinated and partly jealous. Some vital optimization scenario I feel I would have thought of if I was an engineer: how will we solve problems together? It’s like a job interview. “What do you want the reaction to be?” I ask. “Do you want them to pick a new place? Do you want them to ask you to pick?”
“I don’t really care,” S says, “So long as they don’t just freak out.”
I recall the Army’s Chief Knowledge Officer at the CIO Summit talking about “Mission Change;” being able to adapt when the objective suddenly shifts. “Get comfortable with uncomfortableness.” he said; a military zen koan.
R, who is 6’4″, has his own strategy. “My type is really tall girls. Like over 6 feet,” he says, because he knows up there he’s got way less competition.
Back in the car there was a lot of time to kill from Colfax to San Francisco, and we spent it user testing T’s updates to his various dating profiles, which he was retooling from a New York persona to a San Francisco look and feel with the methodical grind of coding. Photos of black Jack Spade jackets overwritten by green zip-up-hoodies.
Everyone was on Tinder of course. S mostly used Hinge. They knew of the League but no one was on it. R said recently he’d been meeting girls offline. “It just works better,” he said, “Cause in real life you get my personality, and that compensates.”
“Do you guys use Snapchat?” I asked.
“I use it to send dick pics to the girls I’m seeing,” R said.
“Do you include the face,” T wanted to know.
“Yeah. I’ve got a go-to angle,” R said, sliding down in the backseat, positioning his hand between his legs. “It makes my dick look huge.”
In Sacramento we saw the Capitol building and R and T took a selfie and sent it to a mutual ex who is a professional dominatrix. At one point she used to be T’s sexcam show partner.
She texted back: “:)”
When we came back to San Francisco, R was telling me a story about a girl he’d started seeing recently. It was nearly midnight and I’d plugged an electric kettle into an overflowing power strip in a part of the apartment with electricity and made some hot chocolate and we sat by the fireplace in the living room and tried to stay warm.
“She asked me, ‘What’s your favorite porn site?’ And I said, no, you write down yours on a piece of paper and then I’ll do the same, and when we swapped, it turned out we’d both written down the same one.”
“One night, we’re having sex and she says, ‘I think you’re bleeding.’ And I turn on the lights and I realize I’ve got a nosebleed and it’s bad. There’s blood everywhere. On the walls, pooled in the sheets. It’s in her hair, all over her face, her tits” — as he’s describing what I can only picture as a murder scene I realize he’s titillated. “We both came harder than we ever had before. She has this framed poster of the Black Dahlia on her wall and some blood got on that and she just never cleaned it off and when I come over it’s still there.”
“But you know,” he went on, “There is one girl…. I’ve known her a long time. She’s the sister of my best friend growing up. I’ve been in love with her my whole life. She’s not even super tall or anything. But she’s just got this look about her, you know? I’d ask her to marry me tomorrow if I thought that she would say yes. But I know she won’t. We still hook up sometimes when we see each other. But she’s, you know, dating some other guy, and she’s in LA…”
Then he got a text from one of the girls he was sleeping with and disappeared into that strange netherworld between the Lyft there and the Lyft back.
MONDAY EVENING: Mission Change.
On the flight back to LA I’m watching a Keeping Up With the Kardashians special about Bruce, pre-Caitlyn, Jenner, play silently on the iPad of the girl to my left. On my right, a woman is coordinating logistics for some kind of shoot tomorrow morning. “Get the releases for them,” she’s saying. “They’re in the second drawer. I have to go. We’re about to land.”
I guess this is what we do now. We talk on the phone on airplanes.
She is not using Skype.
San Francisco is like one of those ancient cities now — the kind that has an entirely new city built right on top of it. The people I knew in San Francisco as a teenager and in my 20s all moved out. And in their place, a new and different generation has moved in like fog, obscuring what was there before and transforming the analog into the Cloud. You have to abandon your memory, if you have it, of San Francisco the way it was, and approach it as a totally new American city that now exists on the map. A city with its own new set of social dynamics and value systems, peopled by systems nerds concerned with optimization scenarios not only for the products they create but, by extension, everything else: from dating to careers to transportation to dinner. This is their contribution to our culture (for better or worse).
As we descend into LAX I think about watching the hawks flying overhead on Sunday morning out at the yurt, as we stared up at the sky, looking up from the pool and being blinded by the sun. They circled us like prey as we ate poached eggs. Someone recited trivia about how hawks fly. They catch pockets of hot air, and glide. Predators don’t even flap their wings. They just rise.
When this UX intrusion happened to her, it reminded me of a similar, psychological violation I’d read about four months earlier. That post, by Eric Meyer, had begun:
I didn’t go looking for grief this afternoon, but it found me anyway, and I have designers and programmers to thank for it. In this case, the designers and programmers are somewhere at Facebook.
I know they’re probably pretty proud of the work that went into the “Year in Review” app they designed and developed, and deservedly so—a lot of people have used it to share the highlights of their years. Knowing what kind of year I’d had, though, I avoided making one of my own. I kept seeing them pop up in my feed, created by others, almost all of them with the default caption, “It’s been a great year! Thanks for being a part of it.” Which was, by itself, jarring enough, the idea that any year I was part of could be described as great.
Still, they were easy enough to pass over, and I did. Until today, when I got this in my feed, exhorting me to create one of my own. “Eric, here’s what your year looked like!”
Yes, my year looked like that. True enough. My year looked like the now-absent face of my little girl. It was still unkind to remind me so forcefully.
I remember first reading this post the day it was published, Christmas eve 2014. When I went to look it up after my friend’s own violation by a Facebook app module I was surprised to (re)discover that it had been titled, generously, “Inadvertent algorithmic cruelty:”
And I know, of course, that this is not a deliberate assault. This inadvertent algorithmic cruelty is the result of code that works in the overwhelming majority of cases, reminding people of the awesomeness of their years, showing them selfies at a party or whale spouts from sailing boats or the marina outside their vacation house.
But for those of us who lived through the death of loved ones, or spent extended time in the hospital, or were hit by divorce or losing a job or any one of a hundred crises, we might not want another look at this past year.
To show me Rebecca’s face and say “Here’s what your year looked like!” is jarring. It feels wrong, and coming from an actual person, it would be wrong. Coming from code, it’s just unfortunate.
But of course, it did come from an actual person. “[The app] was awesome for a lot of people,” the product manager for Facebook’s Year in Review app, Jonathan Gheller, later told The Washington Post. Like all the digital experiences with, and within, which we all increasingly live our lives, an actual person — in fact a whole team of people — was responsible for concepting, designing, building, testing, and iterating this experience. No doubt, the responsibility for the rollout of this particular app featured prominently in a number of Facebook employees’ job performance reviews. From start to finish, this experience was crafted by people (not code). Calling its end result “inadvertent algorithmic cruelty” is like describing a drunk driving accident as “inadvertent gasoline cruelty.” For sure, it could have been avoided with an empty gas tank, but is that really the most accurate way to ascribe accountability in this situation? (Don’t blame it on the algohol).
“In creating this Year in Review app, there wasn’t enough thought given to cases like mine, or anyone who had a bad year,” Meyer wrote. “If I could fix one thing about our industry, just one thing, it would be that: to increase awareness of and consideration for the failure modes, the edge cases, the worst-case scenarios.”
If I could fix one thing about ourindustry, it would be to destroy the idea that these scenarios are edge cases.
Last year in the US, 2.6 million people died, leaving behind untold numbers of Facebook users who mourn the absence of their loved ones.
These are not “edge cases.” These are not “worst case scenarios.” These are all peoplewho use Facebook. And that’s not even counting your run of the mill disappointments, broken hearts, and inevitable wrongs and slights and meannesses that are, basically, life.
“The design [of the Year in Review app] is for the ideal user, the happy, upbeat, good-life user,” Meyer wrote. But if you are a product manager or UX designer creating experiences that will afflict affect hundreds of millions of people and you are only designing for an “ideal user”… at best that’s just lazy, and at worst — it’s creating LITERAL suffering.
The world, obviously, is a manifestly unjust place: people are always meeting fates they didn’t deserve, or not receiving rewards they did deserve for hard work or virtuous behaviour. Yet several decades of research have established that our need to believe otherwise runs deep.
If we didn’t all believe that [things happen for a reason] to some degree, life would be an intolerably chaotic and terrifying nightmare in which effort and payback were utterly unrelated, and there was no point planning for the future, saving money for retirement or doing anything else in hope of eventual reward. We’d go mad.
Yet, ironically, this desire to believe that things happen for a reason leads to the kinds of positions that help entrench injustice instead of reducing it.
Much in the same way that the “just world” cognitive bias can actually lead us to make crueler decisions, designing product features with the “happy, upbeat, good-life” ideal user bias can lead us to create crueler user experiences.
“To shield ourselves psychologically from the terrifying thought that the world is full of innocent people suffering,” Burkeman writes, we, as humans, “endorse policies more likely to make that suffering worse.” And by denying the full spectrum of the realities of people’s lives, awesome and tragic, we, as experience designers, do the same. Except we’re the ones with the power to actually do something about it.
“Just to pick two obvious fixes,” Meyer wrote at the end of his post, “First, don’t pre-fill a picture until you’re sure the user actually wants to see pictures from their year. And second, instead of pushing the app at people, maybe ask them if they’d like to try a preview—just a simple yes or no. If they say no, ask if they want to be asked again later, or never again. And then, of course, honor their choices. This is… designing for crisis, or maybe a better term is empathetic design.”
Or how about just, you know, design.
In the wake of Meyer’s post, the product manager for Facebook’s Year in Review app told The Washington Post. “We can do better.”
But four months later, Facebook’s photo collage assault on my friend suggests perhaps they don’t really think they can.
“Faced with evidence of injustice, we’ll certainly try to alleviate it if we can,” Burkeman wrote, “But, if we feel powerless to make things right, we’ll do the next best thing, psychologically speaking: we’ll convince ourselves that the world isn’t so unjust after all.”
The first time I went to SXSW was 8 years ago. The social web was a wild west where new and interesting things were emerging, and, unless you worked in music at the time, you probably didn’t give a shit. (Myspace was still the social network running everything, so don’t even). Twitter didn’t take off until, in fact, SXSW that year, and Facebook wouldn’t do anything at all even remotely relevant to brands until a few months later. At the time this was all a ghetto called “new media;” I had a title with the words “electronic marketing.” Since then, the tech startup industry has become a major, entrenched, cultural establishment, disrupting and colonizing other culture industries like entertainment and music. The SXSW festival, because it spans Music, Film, and Interactive technology, has come to occupy a unique position on the venn diagram of these 3 main influences of contemporary culture. So here’s a few snapshots from where we are in 2015.
Pretty much all the highlights of my third SXSW trip that are fit to print, involve music, so we might as well just get the fun out of the way first.
Before I even got to Austin, the coolest flight I’ve ever had happened to me. I was seated next to an awesome, come up rapper from Miami, called Enoch da Prophet, whom you should listen to immediately:
We talked for a bit about how the new generation of hiphop (J Cole, Kendrick, etc.), is rebelling against the violence, materialism, and other stereotypical “bullshit” of what’s become the established hiphop mainstream in order to define themselves and their own, new sound and vibe. If this is what the future of hiphop sounds like, I am soooo into it.
The moment I landed in Austin, my major evaluative criteria for which otherwise indistinguishable tech-sponsored parties to attend quickly turned out to be based entirely on music. There were parties with performances and / or DJ sets by Sir Mix-a-Lot, Busta Rhymes, Nas, The Flaming Lips, and more — all as part of Interactive. You could tell the difference between Interactive parties and Music parties because the former all had nostalgia-wave acts with name recognition among middle-aged marketing executives. By contrast, if the people on-stage and mostly everyone else are in their 20s and more interested in dancing than networking and the majority of the visible badges people are wearing around their necks have the word “STAFF” on them and the air smells like Swisher Sweets and hash, you can easily tell you’re at Music.
Mostly, the event that lived up to and exceeded the anticipation I had for it was Odesza at the Spotify House. It was their first time playing SXSW, and they were super adorable and excited and totally rocked the shit out of everything and got everyone goin’ up at 5 pm on a Tuesday.
Also fun was the party at the W with The Jane Doze, where my best friend, Jason, was managing a bunch of mermaids. Jason lives in Austin and co-runs Sirenalia, which creates custom, high-end silicone mermaid tails. The startup-sponsored party had hired a few of the mermaid performers to hang out in the pool and be generally Instagrammable.
Jason and I spent a lot of time talking about parenting in the age of social media, since Jason had just become a father 8 days prior. There’s a lot to consider now, like what your general philosophy is going to be about how you treat technology and content sharing, when the subject of said content is your progeny. Kids don’t get to “choose to be online now,” Jason says, “any more than they got to choose to have a mailing address.”
In retrospect, Music (and also music) turned out to be a welcome, transportive reprieve from the relentless grind of Interactive.
“One death,” Harrison quoted Stalin, “is a tragedy; one million is just statistics.” Basically, at a certain point the scope of violation becomes so massive that our minds kind of break at trying to comprehend it or calculate a just recourse. We literally can’t even. For example, in an experiment, people gave shorter jail sentences to food company executives who knowingly poisoned 20 people (4.2 years), than 2 people (5.8 years):
One of the most notable things about this talk was that it was so good even the questions asked by the audience at the end were legitimately interesting and extended the conversation (a phenomenon as unheard of as sitting next to someone relevant on an airplane). One of the questions was how can we institutionalize empathy within risk-averse organizations reliant on the dehumanizing safety-blanket of data? Harrison had some interesting thoughts about this, namely to do with having diversity among the decision-makers.
Spoiler alert, the above paragraph is not what the panel was about at all. At least not the first 20 minutes of it, after which my friend, Rachel Rutherford, the Co-CEO of fashion startup, Pose, said we had to go. It was hard, she said, to listen to what marketing considered to be product successes.
“Welcome to how the other half lives,” I told her.
But that’s kind of how the whole premise of SXSW is flawed, though, isn’t it? Because so few things really are the kind of marketing or product successes we’re all claiming they are — in one day I managed to attend two different presentations that both referenced the now half a decade old, Old Spice Guy campaign. But you can’t sell a $1200 festival pass on the reality that most of what attendees are going to hear is aggrandized to sound amazing, to look epic, to seem important, to be Instagram-worthy. SXSW Interactive has a mass hallucination to uphold. And you’ve got an expense report to justify. One talk for real included a slide titled, “So what do I need to tell my boss I learned from your presentation so my expense report gets approved?” —
Ppl photo’d the shit out of that.
One of the most jarring things that happened at SXSW was at the start of the Flaming Lips show sponsored by Spreadfast, which was super cool-looking and also had the feel of being deliberately reverse-engineered for Instagram. At one point, Wayne Coyne literally stopped a song and restarted it because the audience participation on the lyrics call-and-response wasn’t up to par for the optics “for YouTube.” Later, when I relayed this story to my friends they insisted that Coyne’s way too punk rock for the whole thing not to have been a joke, and maybe they’re right, but here’s the thing…. no one in the audience got it. This is 2015. We do as many takes as it takes to get something share-worthy. It’s not a joke; it’s where we are now as a culture.
Everything feels inescapably more cynical now. One night at a party at the Handlebar, I was talking to a couple of guys from San Francisco. I mentioned that I’d used to live there, and they asked me the standard followup, “Where?” But I shook my head and said, “The question isn’t ‘where,’ it’s ‘when?'”
I lived in San Francisco in 2000. It was a totally different city then than it is now, 15 years later. One of the guys from San Francisco was working at a new mobile search app, or whatever. (The goal being to take away even just .5% of Google’s market share. #Innovation!) He was describing the environment in San Francisco now. “You go out to cafes or anywhere, and it’s just” — he hunched over, smushing his arms against his chest like a Tyrannosaurus, fingers manically typing from flaccid wrists. “Meep, meep, meep,” he said in a robotic voice, completing the pantomime. Then he lowered his hands and confessed, “I’m shitting on the situation, but at the same time, I work in this industry.” He shook his head, sighed into his drink, “I’m part of the problem.”
Earlier, at the W party with the mermaids, Jason was wearing a sailor hat to complement the aquatic motif. A guy walked up to him, his eyes darting back and forth shiftily, his voice so conspiratorially low I could barely make out what he was saying; a question that seemed too absurd and sketchy to be real. Jason smiled carefully, and shook his head.
“Did he just ask to buy your hat off of you,” I said as we walked away.
“Jesus. I thought he was looking for drugs.”
There was a relentless, transactional quality to SXSW Interactive interactions. You could imagine people picturing price tags floating above everyone’s heads like Sims character diamonds. Is that for sale? Is he for sale? Are they for sale?
I remembered an article I’d read a few months ago in Fortune, The Age of Unicorns, that began, “Stewart Butterfield had one objective when he set out to raise money for his startup last fall: a billion dollars or nothing. If he couldn’t reach a $1 billion valuation for Slack, his San Francisco business software company, he wouldn’t bother. It wasn’t long ago that the idea of a pre-IPO tech startup with a $1 billion market value was a fantasy. Google was never worth $1 billion as a private company. Neither was Amazon nor any other alumnus of the original dotcom class. Today the technology industry is crowded with billion-dollar startups. When Cowboy Ventures founder Aileen Lee coined the term unicorn as a label for such corporate creatures in a November 2013 TechCrunch blog post, just 39 of the past decade’s VC-backed U.S. software startups had topped the $1 billion valuation mark. Now, casting a wider net, Fortune counts more than 80 startups that have been valued at $1 billion or more by venture capitalists. And given that these companies are privately held, a few are sure to have escaped our detection. The rise of the unicorn has occurred rapidly and without much warning, and it’s starting to freak some people out.”
The morning of February 12, 2015, Austinite Sergio Lejarazu was driving past his small business, Jumpolin at 1401 E. Cesar Chavez Street, on his way to drop his daughter off at school. That’s when he noticed something strange. Jumpolin wasn’t there anymore. He pulled over and quickly learned that his new landlords, Jordan French and Darius Fisher, operating as F&F Real Estate Ventures, had demolished the building that Jumpolin occupied for eight years. The building still had all the inventory, cash registers and some personal property inside. Sergio and his wife Monica say they were given no prior warning and were up-to-date on their rent with a lease good until 2017.
Reading about this happening — for a festival, for a party for all of the entitled, out-of-towner assholes like me and you and everyone we know in our badge-holder echo chamber — I felt gross. We are all sighing into our free drinks now; we’re all part of the problem.
Beyond the impact of its output, undoubtedly the most pathological impact technology has already had on our culture is economic. The increasingly stratified division between the people who make a living in some technology-adjacent field, and everyone else. And worse — the way people in technology treat “everyone else.”
When you ask people if they’re from Austin, the real locals consistently add the phrase “born ‘n raised.” My best friend is one of these people. He moved back to Austin after a stint in San Francisco came to an end when he was no longer able to afford to live there. Now he sees “the Google glass people” moving to his hometown, “and they have nothing to contribute to the culture except money.”
It’s beyond a cliche now to talk about how San Francisco has changed. Living in LA (where we don’t have a non-exploitable culture anyway, ha ha ha), I’ve heard the conversation about San Francisco turning into Monaco humming away up north in the distance. But in Austin, it felt very real and present and metastatic — it felt like everywhere else would be next.
If he couldn’t reach a $1 billion valuation, he wouldn’t bother… How much for your hat?… Is he for sale?… 20 people… 4.2 years….
One city gone is a tragedy. The rest is just statistics.