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Marketing 1.0 |
Marketing 2.0 |
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| spin | word of mouth | |
| image | – vs. – | experience |
| audience | community | |
| demographic | individual identity |
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Is your marketing strategy ready?
|
Marketing 1.0 |
Marketing 2.0 |
|
| spin | word of mouth | |
| image | – vs. – | experience |
| audience | community | |
| demographic | individual identity |
~
Is your marketing strategy ready?

I helped SkinGraft Designs develop this campaign for their rad line of holster accesssories. Watch out. Cavalli or someone’s gonna steal it next. Naked circus freaks will be hawking you Gucci bags and Armani glasses.
But I highly recommend the original.
here’s your problem. whoever you are, whatever service or widget you’re selling, you’ve gotta reach your consumer. and 10 years ago “reaching” your consumers meant simply broadcasting advertising at them. but that’s the past. becoming ever more and more officially the past with every word that gets blogged. now “reaching” your consumer means you have to actually get to them, not just at them.
you’ve got to speak their language, approach them on their terms, give them what they want how they want it, and unless you understand why they want it that way you won’t know what it takes to keep them wanting it.
all of marketing, whether it’s an advertisement, a website, or an event, is an interaction between your brand and your consumer. whether you think of your tv ad as an “interaction” doesn’t matter. your consumer does. the challenge now is not whether you’re going to accept the changing nature of marketing or not, the question is how are you going to adapt your messaging to the new consumer demands.
there are a few key element that are good to keep in mind as a kind of compass for navigating the new marketing landscape.
1. experience is everything.
if you can make it interactive, you should. if you can make it even more interactive, you should. and interactive does not just mean on-line. if your marketing plan does not involve strategies for creating meaningful experiences for your consumers, whether virtual or sensory, you’re missing the whole point.
2. relationship is new r.o.i.
promoting cars to savvy 10 year-olds isn’t going to do anything for your quarterly sales report. but check back with scion in six years about what they were thinking when they decided to spend money on an advergame like that anyway.
3. feedback means never having to say, “how do we spin this story?”
encouraging participation goes hand in hand with creating experiences and relationships. when it goes well you get powerful word of mouth and fun user generated content. but sometimes it’s gonna go “wrong” too, and you’re gonna hear about it. that’s part of the deal. if you understand the value of letting your audience feel they are being heard (exhibit a: making news in wired for the merit and audacity of your “wrong” campaign) instead of forcing them to talk about you behind your back, then you should be less worried about what the elevated role of consumer feedback is gonna mean for your future than your media crisis consultant.
4. you can get away with anything except being fake.
you can be ironic, sarcastic, facetious, in fact in many cases your brand identity and/or consumers call for it…but if you’re not authentic we’re gonna feel tricked, and we’re gonna hate you for it. the same reason people don’t want to hang out with “fake” people is why people don’t want to hang out with “fake” brands. so get your identity together, and mean what you say.
5. half of what you’re really selling is identity.
and it’s not your brand’s. it’s your consumers’. you’re not just selling me a pair of shoes, you’re selling what your shoes say to the world about who i am. look at music. whether you like the beatles or the stones, hiphop or indie rock, breakbeats or psytrance isn’t just about the sounds. it’s about the lifestyle choices that those sounds signify about you both as an individual and as a member of a cultural community that listens to that kind of music.
whoever you are, whatever service or widget you’re selling, you’ve gotta keep all of this in mind in order to be able to really reach your consumer, develop a long-term relationship, encourage interaction, be real, and if you’re feeling really stuck use some music–just remember to be sure and make it experiential, not just a jingle.
how’s about an introduction?
before i tell you what i do, i’ll tell you about who i am, and you’ll understand where my sensibilities for marketing come from….
i was born in the former ussr to a jewish family. by the time i was six my parents had been “refuseniks” for nine years. the ussr government claimed that my father, an engineer in the russian space program, had highly valuable government secrets because of his job, and possession of such secrets would, of course, never allow him to leave the country. (funny to consider i’m now writing about this out on the open range of the internet 20 years later). in the fall of 1987 we were finally allowed to leave. i think it was probably the first time either of my parents left the country.
in the ussr the jewish population was generally very highly educated. education was free and the opportunities it allowed were seen as one of the only hopes of defense against the country’s rampant antisemitism. the jewish community’s educated reputation lent a great deal of pride to one’s jewish identity, and at the same time made it incredibly resented by the less educated non-jews. this struggle was never mine, but i understand it as it informed the experience of the people who raised me.
we arrived in the US with ‘fugee visas, and my parents changed my name. at home and with family i was jenya, but to all the new americans i met, teachers, friends, bosses, boyfriends, i was jane. before i was old enough to analyze such things as context and identity critically, navigating between them became an inescapable part of my daily experience.
as an immigrant, you are on a constant quest for assimilation and acceptance. yet simultaneously you are instilled with a deep-seated pride for your history. much deeper than would be necessary were it a history that could be taken for granted. refugees from communist, or otherwise oppressive regimes have it even worse, as they carry with them a long history of distrust and secrecy. thus the pressure is always on not only to become americanized while retaining your heritage, but on top of that, to hide as much of this identity-juggling as you can possibly get away with.
growing up in the states, however, it becomes apparent by the time you’re in elementary school that the american ideal is, of course, a direct contradiction to the immigrant worldview. if you want to be cool you’re supposed to rebel, not fit in. you should aspire to stand out, be different, not assimilate. and above all, you’ve got to “be yourself.” a schizophrenic task for any teenager, even if you’re not a cultural hyphenate whose background is heavy on encouraging hiding who you are.
the summer between high school and college i spent in israel. by 1999 pretty much all of my family had relocated there from russia. from the 50+ cousins, aunts, and uncles, to my half-sister and her family, my relatives are spread out all over the country, and i spent every weekend i was there visiting various people who shared some portion of my DNA–lots of whom i’d never met before.
if toggling between two completely conflicting cultural influences in the united states hadn’t been enough to make me question the nature of what drives “identity,” the time i spent in israel drove the point home.
once the ussr government stopped refusing people from leaving the country, jews emigrated to israel in a staggering exodus. (there’s a russian–jewish joke that goes, “what did the second to last jew in russia say to the last jew? ‘don’t forget to turn the lights off at sheremetyevo airport.'”)
in israel the language barrier between russian and hebrew meant that even people with ph.d.’s became janitors, dishwashers, and taxi drivers. it didn’t matter who they’d been in russia, as far as israelis were concered, russians were all lower class.
americans on the other hand are considered VIPs in israel. they’re served first, deferred to, let in the front of the line, and generally treated by bartenders, bus drivers, store clerks, and all manner of other attendants like welcome guests. yet most american tourists don’t speak hebrew, of course. they don’t have to. all the signs are also written english, and practically all israelis in the service industry speak english to some degree that allows for more or less easy communication even if you don’t know a single word beyond “shalom.” hebrew is for israelis. it’s where the native-born sabras talk about the americans behind their unsuspecting backs.
being a former russian immigrant, turned american resident, living in israel, and speaking russian, english, and hebrew fluently would consistently disorient people’s understanding of what my “identity” was and how they were supposed to be treating me.
my perfect english could get the university to fix the refrigerator in our dorm even before my roommates’ perfect hebrew could. most people wouldn’t imagine i was anything but american until my russian uncle would show up, unable to speak a word of hebrew to save his life, and then suddenly what did that mean about my VIP status? and if i knew enough hebrew to laugh at the inside jokes, did that mean i was savvy as a sabra?
in israel i was faced with a very concentrated experience of what had been diluted all throughout the solution of my life: people constantly trying to decipher where i fit in, getting lost in the convoluted spectrum of all my different “identities.”
this experience in israel is, in retrospect, where my understanding of identity comes from: just how mutable it really is, how much of it is a constructed performance, how important a role context plays in that performance, and how the process of choosing who to be is just that.
sometimes more consciously than others, but always a constructed choice.
the deconstruction of a mixed identity is not any kind of revelation, but i offer this history as an introduction to what drives my work in marketing. now more than ever, for a message to be effective it has to be relevant, authentic, and it has to approach people on their own terms. the construction of communication is governed by the same rules that dictate the construction of identity. the two go hand in hand. making a message that has to fit in, has to rebel, has to speak to the VIPs, to the underdogs, to the clever ones playing all sides, and is keepin‘ it real the whole time is a practice i’ve been working on my whole life.
it’s now also one i consider my work.
so now that we’ve got the first date out of the way….let’s get on with the action.