September 23, 2008 by jenks

“i’m a PC. and a human being.”

Have you ever been in a meeting where everyone in the room is using a Mac except one person? Ever notice what happens when suddenly everyone starts to get on that person’s case about the fact that he’s the only one not on a Mac?

I have, and it kinda looked a little bit like this…

That’s a still from the latest ads developed by Crispin Porter & Bogusky in Microsoft’s new campaign to–essentially–regain control of their identity, and it’s a pretty accurate depiction of how I’ve seen that PC-in-a-room-full-of-Macs situation play out. (Clearly, it must not be an isolated incident). In the ad, when the diver flips the white board over, the other side reads, “And I’m Kinda Scared.”

Now, I’m a Mac now, but the computer I had before this one was a PC. I’m just as comfortable using either, and I’ve got Microsoft programs running on this computer right now. I could even get a Mac that comes with the option of running Windows, anyway, if I want, so even though I’m a Mac user, I clearly don’t see my identification with the brand in terms like this–

But many clearly do. And perhaps nothing has helped to articulate the contemporary Mac superiority complex quite like those Mac Vs. PC ads. In the iconic spots created by TBWA/Media Arts Lab, which began in 2006 and new iterations are still being developed now, a casually-dressed, attractive, 20-something guy introduces himself as “Hello, I’m a Mac…” while an older, slightly overweight guy, wearing glasses and a cheap lookin’ suit-and-tie combo introduces himself as “… And I’m a PC.” The two then act out little vignettes against a stark white background in which the capabilities and attributes of “Mac” and “PC” are compared. Often the spots end up presenting various legitimate PC shortcomings in an entertaining, glib way, but just as often the focus is on the two machine-characters’ personalities, and the feature comparison ends up being almost beside the point. Mac is always self-assured and easy-going. PC is resentful and awkward. The great success of these ads,

The subtext of these ads, which has also become the subtext of the Mac user community, is that this isn’t just a tool for enabling a certain kind of lifestyle, it’s a badge of it. A Mac isn’t just about helping you BE creative, it MEANS you are creative. A PC, on the other hand, means you are a stiff, unimaginative, frustrated tool, overly concerned with work, and incapable of doing anything interesting. At least not as good as a Mac can. Oh, and furthermore, if you’re a PC user, then you may as well know that this is what other people are thinking about you, too.

Personally, I’ve always been completely impressed that Mac has been able to brand a conformist white box into a symbol of creative and individual expression. But the idea is that your white box gives you entry into a whole network of other creative individuals, (just like you), and it’s that community association that bestows identity. A good friend of mine, who is a fashion designer, belly-dancer, serial entrepreneur, and has more tattoos and crazy hairstyles than the majority of the creative class, is a dedicated PC, and one of the major reasons for her choice is that she finds the idea inherent in a Mac–that you need this thing in order to express that you’re “hip”–to be a huge turnoff. A Mac doesn’t just bestow hipness to its users, it kind of subsumes it from them too. Perhaps she’s wary of this kind of accessory watering down or co-opting her own particular kind of hip. Either way, she says she feels like no one else has this line of thinking. It’s a turnoff “Only only to me,” She says, “I think PCs are just fine, and a lot more bang for your buck,” but everyone else she knows seems to have no problem with this aspect of their Macs.

It’s to let people like her know that there’s more of their kind out there, and to establish that their computers can, in fact, represent their creative, dynamic, interesting identities, that CPB took the direction they did with the new Microsoft ads.

Here’s one. You should watch it before reading further:

I think what’s really interesting here is that the ads say NOTHING about the product, or the features, or anything technical whatsoever. The sole purpose of the ad is to explore the diversity of PC users. I’m trying to think of another example of an entity trying to redefine its own identity by working to undo the stereotype of its “fans,” and I can’t think of one. (Anyone got one?) It’s pretty intense.

In a post titled, “Huh. Those Mac Ads Aren’t As Funny Any More,” Michael Arrington wrote:

Those Microsoft commercials aren’t particularly engaging, and they don’t make me want to go out and buy a copy of Vista. But what they do is show lots of fascinating people saying that they use PCs. They highlight the fact that many people may be somewhat offended by the idea that they can’t be interesting or cool if they don’t use a Mac.

Suddenly, Apple looks a little elitist. I mean, they were elitist before, but in a way that made you want to be a part of the club. Now, they just seem a little snobby.

If that’s what Microsoft and their pushing clients to the edge advertising agency Crispin Porter + Bogusky were aiming for, it’s brilliant.

According to the New York Times, CPB “Relishes efforts to transform perceived negatives into positives.” (See also announcing the onset of an “SUV Backlash” to help promote the US launch of the Mini Cooper–before any such backlash had yet begun at all, positioning the Mini’s uber-compactness as an alternative to the gas-guzzling hegemony.)

non-definition as a defined identity

The goal of all human activity can’t be reduced to the leaving of descendants. Once human culture was firmly in place it acquired new goals.
– Jared Diamond, The Third Chimpanzee

right as i was in the process of rereading the third chimpanzee (i had to read it in college for sociobiology, and recently realized i’d forgotten half of it), a friend of mine forwarded me this NYmagazine article, The Cuddle Puddle of Stuyvesant High School. “it’s very interesting in terms of trend ideas and stuff,” he told me. “i thought of you.”

the article follows a particular clique of kids (primarily girls) up at NYC’s stuyvesant high school, a magnet public school for some of the city’s créme de la créme teens (similar to my high school alma mater, boston latin). i read this piece in the same week as the NYTimes feature on the girls of newton north high (a suburb right outside of boston). the article was called For Girls, It’s Be Yourself, and Be Perfect, Too. it’s funny that i read these two articles in such proximity, because they actually came out within two months of each other and couldn’t be more divergent in what they present as the focus of the elite-educated, east coast, teenage girl experience.

the NYTimes says:

To spend several months in a pressure cooker like Newton North is to see what a girl can be — what any young person can be — when encouraged by committed teachers and by engaged parents who can give them wide-ranging opportunities.

It is also to see these girls struggle to navigate the conflicting messages they have been absorbing, if not from their parents then from the culture, since elementary school. The first message: Bring home A’s. Do everything. Get into a top college.

The second message: Be yourself. Have fun. Don’t work too hard.

….If you are free to be everything, you are also expected to be everything. What it comes down to, in this place and time, is that the eternal adolescent search for self is going on at the same time as the quest for the perfect résumé.

two months earlier the NYMagazine article presented the findings of its own investigation into the workings of the contemporary teen female search for self:

Alair is headed for the section of the second-floor hallway where her friends gather every day during their free tenth period for the “cuddle puddle,” as she calls it. There are girls petting girls and girls petting guys and guys petting guys. She dives into the undulating heap of backpacks and blue jeans and emerges between her two best friends, Jane and Elle, whose names have been changed at their request. They are all 16, juniors at Stuyvesant. Alair slips into Jane’s lap, and Elle reclines next to them, watching, cat-eyed. All three have hooked up with each other. All three have hooked up with boys—sometimes the same boys. But it’s not that they’re gay or bisexual, not exactly. Not always.

while the “amazing girls” of newton north (it’s what their teachers and classmates call them) talk about lives overwhelmed sometimes to the point of nervous breakdown by the amount of work all their accelerated classes and extra curriculars demand, education is put into a completely different context by the girls of stuy’s cuddle puddle: because of their school’s superior education, one of the girls says, the students are more open-minded.

just as the intense academic pressure that is the focus of the NYTimes article is barely assigned an impact in the after-school lives documented by the NYMagazine article (“Sure, they drink and smoke and party, but in a couple of years, they’ll be drinking and smoking and partying at Princeton or MIT. They had to be pretty serious students to even get into Stuyvesant, which accepts only about 3 percent of its applicants.”) sexual identity exploration is completely brushed aside in the lives of the newton north girls.

This year Esther has been trying life without a boyfriend. It was her mother’s idea. “She’d say, ‘I think it’s time for you to take a break and discover who you are,’” Esther said over lunch with Colby. “She was right. I feel better….. I never thought, ‘If I don’t have a boyfriend I’ll feel totally forlorn and lost.’ My girlfriends have consistently been more important than my boyfriends. I mean, girlfriends last longer.”

just to be clear, that’s “girlfriends” in a completely platonic sense, but the sentiment is at least the one bit of common ground between these two seemingly wholly divergent worlds. “Relationships are a bitch, dude,” says Alair, the 16-year old “punk-rock queen bee” of the NYMagazine piece. relationships also play a huge role in the process of defining one’s sexual identity, and they seem to be going out of style.

while the gauntlet of college acceptance is now more competitive than ever, i think the process of navigating sexual identity has now likewise become infinitely more complicated. and for the latter there is no standardized test prep-course.

from NYMagazine:

These teenagers don’t feel as though their sexuality has to define them, or that they have to define it, which has led some psychologists and child-development specialists to label them the “post-gay” generation. But kids like Alair and her friends are in the process of working up their own language to describe their behavior. Along with gay, straight, and bisexual, they’ll drop in new words, some of which they’ve coined themselves: polysexual, ambisexual, pansexual, pansensual, polyfide, bi-curious, bi-queer, fluid, metroflexible, heteroflexible, heterosexual with lesbian tendencies—or, as Alair puts it, “just sexual.” The terms are designed less to achieve specificity than to leave all options open.

the irony in this, of course, being that the very IDEA that “sexuality doesn’t have to define me” itself comes to define a particular identity. a particularly modern kind of identity that previous generations are ill-equipped to understand what the hell to do with.

“My mom’s like, ‘Alair, I don’t understand you. I want to be a parent to you but I have no control at all . . . As a person you’re awesome. You’re hilarious, you entertain me, you’re so cool. I would totally be your friend. But as your mother, I’m worried.’ ”

“To some it may sound like a sexual Utopia,” says the NYMagazine article. “Where labels have been banned and traditional gender roles surpassed, but it’s a complicated place to be.” it’s one thing to grow up in the suburbs, discover your personal non-status quo sexual identity, and move to some open-minded metropolitan place where you can create a community around this shared lifestyle-identity. it’s quite another to grow up in an environment where the very definition of sexual identity itself is the status quo you’re rebelling against. and though manhattan may be an island it is by no means isolated in this respect.

The Stuyvesant cuddle puddle is emblematic of the changing landscape of high-school sexuality across the country. This past September, when the National Center for Health Statistics released its first survey in which teens were questioned about their sexual behavior, 11 percent of American girls polled in the 15-to-19 demographic claimed to have had same-sex encounters—the same percentage of all women ages 15 to 44 who reported same-sex experiences, even though the teenagers have much shorter sexual histories.

….It practically takes a diagram to plot all the various hookups and connections within the cuddle puddle. Elle’s kissed Jane and Jane’s kissed Alair and Alair’s kissed Elle. And then from time to time Elle hooks up with Nathan, but really only at parties, and only when Bethany isn’t around, because Nathan really likes Bethany, who doesn’t have a thing for girls but doesn’t have a problem with girls who do, either. Alair’s hooking up with Jason (who “kind of” went out with Jane once), even though she sort of also has a thing for Hector, who Jane likes, too—though Jane thinks it’s totally boring when people date people of the same gender. Ilia has a serious girlfriend, but girls were hooking up at his last party, which was awesome. Molly has kissed Alair, and Jane’s ex-girlfriend first decided she was bi while staying at Molly’s beach house on Fire Island. Sarah sometimes kisses Elle, although she has a boyfriend—he doesn’t care if she hooks up with other girls, since she’s straight anyway. And so on.

the article asks the question, how will this teenage experimentation eventually affect the way they choose to live their adult lives?

and i’m wondering how will it affect the way marketers talk to them?

a couple of months ago there was a bit of talk going on about Levi’s “Innovative Gay Marketing Move,” where levis produced two different versions of the same ad, one for a straight male audience, and one for a gay one. while the gay version premiered exclusively on MTV’s Logo network, whose programming is aimed at the gay community, the actual “innovation” in this dual-ad strategy that everyone latched on to seems to be simply the fact that the gay community was acknowledged at all on their own terms side by side with an approach to the straight demo. (so that only took about 40 years). levis, essentially, letting everyone know that they’re hip to the differing desires of these two identities as defined by sexual orientation. congratulations.

the question now is: how do you approach an identity that is defined not by gay or straight or even bisexual, but by its shared distaste for defining its new hybridity in those binary terms at all?

August 20, 2007 by jenks

even more queer once you’re used to it

this weekend was the 27th annual sunset junction music festival, a kind of cross between oldskool urban summertime carnival and indie rock block party. think: stale cotton candy and amusement park rides, local shops and art galleries trapped in the warpath shelling beer, dancing in the streets to mobile soundsystems, and the major stages blaring serenades by such haircut stalwarts as she wants revenge, autolux, blonde redhead, hot hot heat and so on.

sunset junction is the most fun you can have at a locally nurtured street festival tradition south of pink saturday in san francisco, which, if you haven’t been, is a complete free-for-all of music madness and making out that takes place the saturday night before san francisco’s gay pride parade every year. which is kind of a good segue to where i’m heading with this entry. because what struck me the most about this year’s sunset junction had nothing to do with the music (at least not directly). about half an hour in, i thought i saw something that no former san francisco resident has any right to get confused about: two straight guys holding hands.

this wasn’t some 4 am e-puddle at a rave cir. 1998. this was around 6 pm on a sunday afternoon in 2007, and while queer eye for the straight guy had mainstreamized the revolution in gay-straight male relations, metrosexual had become a house-hold word, and looking stylish was now par for the course for any sophisticated urban male, there’s still one thing that straight guys simply do not do as a fashion statement, and that’s hold hands.

yet “straight guys holding hands” was the first thing that instinctively passed through my mind. followed immediately, of course, by knee-jerk confusion: that’s not….right…. so then…. what the fuck?

the problem was that they didn’t look gay. not that there’s a certain kind of way that gay guys look that straight guys do not, but rather there are definitely certain ways that straight guys look that gay ones wouldn’t–or at least… there used to be.

what threw me off was that this seemingly-straight hand-holding couple were wearing plaid shorts that looked like swimming trunks found in a florida retirement home, and were sporting sloppy 60’s style columbia-university protester haircuts–the kind that 40 years ago just sort of grew out on their own, but today are no doubt cultivated under the careful attention of a hairdresser to look appropriately “period” vs. “politically active.” essentially, they were dressed like guys dressed before any kind of particularly gay aesthetic EXISTED, when less than 25% of men’s apparel was bought by men anyway. women used to buy 75% of it. (and you can imagine who was buying that other 25, right?)

for the rest of the night i kept seeing the same story repeated: all kinds of gay couples that didn’t look gay aside from the the fact that they were hardcore making out. (true story: at one point, towards the end of the night, when the real minority at sunset junction had become the sober people, one of a trio of guys walking in formation with their arms around each other’s waists backed up into me, and hiccuped, “oh! a girl! where’d they come from?” and i realized i was indeed hard-pressed to find an answer.) there were even mexican dudes in big white t-shirts and shaved heads going at it, that you know blast the radio when down’s “lean like a cholo” comes on. on a sidenote: do people outside of calexico even know what reggaeton is? after a while you start to go a bit blind to the contours of local culture’s idiosyncrasies when they are so prevalent….perhaps this is what has also been going on in the expression of gay identity as well.

one of the things that virtually all my gay friends have in common is a professed dislike of other “gay guys.” which is pretty telling of a major generational rift in the gay community.

the generation coming of age in the 70’s, in the wake of stonewall fought first and foremost for the rights of their community. the chant was “we’re here. we’re queer. get used to it.” the assertion of an individual gay identity, one that has the luxury to be vague, and even profess distance from the rest the gay community, is one that was only achieved through decades of pre-will and grace civil rights struggles.

in a 2005 article from the NYTimes style section, sensibly titled “Gay or Straight? Hard to Tell” bruce pask, the style director of cargo magazine, talked about why especially younger gay men don’t want to feel or look that different: “They didn’t need to assert their place in society, their right to be who they are. They’re not fighting for visibility. We got it; they don’t need it.”

perhaps that’s the issue my gay friends have with the established gay community: they do not feel that this community which is primarily defined by sexual preference is a viable forum for expressing their individual identity.

“if you can hang out with your straight buddies and be part of the group,” said brendan lemon, the editor of out, in the NYTimes article, “why would you feel the need to look different as an assertion of identity?” lemon suggested that for a generation that grew up watching “The Real World” on MTV, in which the gay and lesbian characters were no more or less flamboyant in dress or persona than their straight counterparts, being gay carries neither the stigma nor the specialness it once did. that, he said, has also altered the landscape of men’s style.

“it’s easier for gay men to come out of the closet as slobs, just as it’s easier for straight men to be dandies.” said lemon. “one of the things that’s breaking down how gay guys are seen is that people know more kinds of men who are gay.” but this dissolution of any one gay sensibility seems to be developing not just from the way in which the outside world sees gay men, but from the way gay men themselves want to be seen. as individual as any straight people would consider themselves from the rest of the “straight community.”

in a certain sense, even the breeders have been affected by the coming out of a whole generation. claims that the gay agenda to turn even the straightest of the straight gay by using the media to subliminally refashion their very notions of what they find attractive in women to resemble a male figure aside for the moment, this is the lifestyle that invented the CONCEPT of an “alternative” lifestyle (as opposed to simply a “counter-cultural” rebellion). it set the precedent. as all the rest of us participating in the greater culture now likewise face the burden of defining our own identities (whether we’re conscious of it or not), we all sorta ended up becoming queer…

and wouldn’t you know it, as soon as we did, they just turn around start lookin’ straight.

bastards.

July 30, 2007 by jenks

you are not the demo

photo by: anearthling

One of usability’s most hard-earned lessons is that “you are not the user.” If you work on a development project, you’re atypical by definition. Design to optimize the user experience for outsiders, not insiders.
– jakob nielsen

much the same way that the developer is not the user, the marketer is not the demo. being a marketer does not actually make you so atypical, (anyone who has given thought to what they put up on their social network profile, and why, suddenly understands the concept of “branding”), but being who you ARE does. to a certain extent marketers address the fact that not all markets are made in their own image, but at the end of the day, despite all the demographic research, despite all the focus groups, and everything that the nielsen ratings have to say, it is, inevitably, still individuals who design the ad and its messaging. individuals whose natural tendency is to take for granted that their own identity defaults are relevant to other people. the tricky thing, of course, is that since they’re defaults, it’s quite hard to recognize their personal and non-universal nature. and since we generally tend to hang out with the kinds of folks that reinforce our own identity and worldview back to us (our “community”) we often end up viewing the people who don’t agree with us as “wrong”–just think about people with political leanings or musical tastes that are incompatible with yours….

well, it’s those same people thinking about your political leanings and musical tastes right now, and comparing how incompatible they are with their own, that are designing the marketing message that’s gonna speak to you.

as humans we define our modern identities by our cultural affiliations and lifestyle choices, and the more we are identified with them the more it can get in the way of understanding what resonates with the people who do not share our community’s language and values. as marketers–who still happen to be human–this poses a particular problem.

unlike, say, the perspective of danah boyd, i don’t subscribe to the worldview that american society is so easily split up between the “hegemony” (dominant class) and the “subaltern” (subordinate, lower class). perhaps it’s like that among high school kids, since that’s whom danah studies, but i still doubt it. if this simple split between the popular kids and the burnouts castes was a hugely relevant definition of identity then all marketers would need to do is keep cranking out hegemonic “aspirational” ad messages, go home, and call it day. the reality of ad messaging, however, seems to have gotten a bit more complicated than that since the 1950’s, and then even exponentially MORE complicated since the 1980’s. there is no universal influencer anymore. there are instead tribal market segments, and the tricky part is translating between, and even within them.

ok, i don’t know about you, but if i have to slog through reading a lot of abstract theory i tend to zone out and go skipping stones across my mozilla tabs, so how about a practical example?

nielsen writes:

The Web’s chattering classes tend to be overly engaged in the “Internet elite experience.” They actually care about the ‘Net for its own sake, and go gaga over new ways of showing maps. In contrast, average users just want to complete tasks online. They don’t particularly like the Web, and they’d like to get back to their jobs or families as quickly as possible.

i’d add that they want to get back to their own identities as quickly as possible. the “elite internet user” is a kind of identity/lifestyle/community unto itself, and it’s not that the “average” user is just a wannabe tourist in this clique, it’s that the average user isn’t even INTERESTED in being part of the clique. the average user probably has interests and ways of defining their identity that the “elite internet user” couldn’t even care about, much like an “elite soccer mom” probably doesn’t give a shit about the “Net for its own sake”–except for the times when it’s in any way involved with sex offenders, maybe.

that photo at the top of this post is for a spanish-speaking morning radio show in l.a. hosted by piolin, and i think it’s absolutely hilarious. this message, which proclaims in a broken english that “we espeekinglish tu!” is in no way aimed at convincing any native english speaker to listen to the program. this is, of course, a more dramatic example of translating between market segments since it actually involves a product and a message that, literally, speaks to a demo in a different language–but it’s not spanish. it’s spanglish.

these billboards are all over l.a. (including an even funnier one that involves the phrase “free toes free hole es” smack dab over hollywood blvd.) these are not messages relegated to some “subaltern” niche corner, they are actually pretty brazen displays of a very inside joke that is only supposed to resonate with a particular kind of identity.

even though markets are increasingly defined by their individuals’ identities, it is impossible for any one individual marketer to be able to understand and speak the language of EVERY identity out there. the first step to learning anything new, however, is to simply accept that you don’t know it. accept that you are not the demo. EVER. even if you fit the profile, it doesn’t matter. it’s not the point. it’s just luck. (like it’s lucky that you, reader, happen to be part of the 35% of internet users who are familiar with “blogs”… if you’re from the west coast, 18-34, college educated and male, you’re also likely to be a part of the paltry 16% familiar with “wikis”…. and if you happen to be surprised that those percentages are so low, considering how much impact you might feel these channels/tools carry, then it’s even more proof of why taking your personal self out of the equation when developing a strategy is crucial.)

nielsen says that the antidote to the elite “bubble vapor” problem is user testing:

Find out what representative users need. It’s tempting to work on what’s hot, but to make money, focus on the basics that customers value.

in marketing it’s not specifically about what the “user needs” but what they “relate to.” it’s not about what you think is “hot,” it’s about distilling a message and an approach that resonates with a particular identity.

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