ad agency

by jenks

what ad agencies can learn from indie brands

In Buying In: The Secret Dialogue Between Who We Are and What We Buy, Rob Walker talks about “underground brands”–lifestyle symbols created by independent entrepreneurs. In fact, I actually think it’s easier to think of underground brands as “independent brands,” (cuz what does “underground” really mean, anyway?) much like independent music:

In popular music, independent music, often abbreviated as indie, is a term used to describe independence from major commercial record labels and an autonomous, do-it-yourself approach to recording and publishing.

Similarly then, indie brands are independent from major publicly-traded companies, and reflective of a do-it-yourself approach to lifestyle symbol creation. Both indie and major brands appeal to consumers for the same reasons–as expressions of identity, and community belonging–but the indie side functions very differently. Indie brands can often take risks that the major ones wouldn’t know how to were they even interested, they are able to maneuver more deftly in a rapidly changing consumer landscape, take advantage of new opportunities more swiftly, and now more than ever before, they are blazing the trails and creating the models that many major brands are starting to emulate.

As someone who’s been intimately involved in the development of several independent brands I thought I would share some suggestions both from my own experience, as well as from insights synthesized with various examples from Buying In, of what ad agencies (and major brands) can learn from the indies about staying competitive in contemporary culture.

1. INTEGRATE DEPARTMENTS
Agencies talk of integration like it’s the latest buzzword since “viral,” (which, incidentally, before it was a buzzword, was also first tested by independent brands) but most are still set up to approach marketing in a compartmentalized, paint-by-numbers way that doesn’t fit with how any of us in the digital era actually interact with media and messaging. In a time when we update our facebook status while watching TV online, and google something we’ve just seen on a billboard we drove past, all media overlaps. As natives of this environment, indie brand creators don’t think “Print” vs. “New Media” or “Creative” vs. “Media Buying.” Of course, a variety of skill sets is necessary, but when a “media channel” can now basically exist anywhere that people are playing attention, it’s counterproductive to continue enforcing separation between all the various departments of messaging development and dissemination. Without the imposition of this bureaucratically segregated setup, indie brands approach marketing as an inherently integrated process, dealing with the way the different channels at their disposal feed into one another as part of an interconnected system.

2. HIRE DIFFERENTLY
None of the indie brand creators I’ve ever worked with majored in marketing–and that goes for me, too. Marketing majors end up at ad agencies, indie brand creators, on the other hand, end up creating culture. Music, fashion, publications, events, blogs, graffiti, whatever. If it’s a genre of DIY expression, that’s where indie brand creators can be found, and it’s where strategies that take on new marketing options are going to be developed. I’ll admit, I did take one Marketing 101 class, though, and it’s probably because marketing is taught as a segregated process that its students are primed to continue thinking within the same kind of box once they graduate. Indie brand creators think outside the marketing box because 1. They were never taught there was a box to begin with, and 2. They couldn’t afford to try out the box anyway, so developing “alternatives” is their default. This is who you want to be hiring to help develop progressive marketing strategies.

3. INVEST IN CULTURE NOT MEDIA
In a consumer landscape niched up into various lifestyles, “mass marketing” is becoming increasingly irrelevant. Indie brands have never had the luxury of a mass marketing budget, so they’ve instead focused on building and sustaining meaningful relationships with the communities that nurture them. In Buying In, Walker talks about Pabst Blue Ribbon’s strategy after discovering that their brand, whose history was essentially as a staid Midwestern working class beer, was experiencing an unexpected popularity surge among the pierced, tattooed, bike messenger alterna kids in Portland Oregon. Clearly this was not a demographic that PBR had sought deliberately (the brand just happened to become quite eagerly adopted by a young culture in need of a cheap beer), but once they noticed what was going on instead of buying up a ton of media targeting this demo, PBR began sponsoring community events such as “bike polo” matches. In fact, a particularly ardent PBR fan that Walker talks to specifically noted he appreciates that he’s never seen a PBR ad of any sort. It shows that “they’re not insulting you,” he says. If advertising AT a community can be perceived as an insult, supporting it can make a brand an integral part of the community’s culture.

4. A BLANK SLATE IS THE BIG IDEA
Ad folks think it’s their job to create advertising. Indie brand folks think it’s their job to make sure their product sells. The disconnect between these two perspectives is perhaps nowhere more blatant than in the ad agency reticence towards “user generated content.” This is not to say that ad agencies shouldn’t create branded content, by any means, but rather to point out, as Walker does, that some of the most potent brands are ones that have allowed people to project their own meanings onto them. His two biggest examples of this are Hello Kitty and the Live Strong bracelet. One benefited from an inscrutable expression, the other from a statement that allowed innumerable personal interpretations. Neither sought to define what specifically it was supposed to mean or stand for, and thereby each allowed people to cast their own relevance onto the brand. Unequivocally cementing a brand into a “big idea” couldn’t accommodate that. Creating a brand that functions as a “platform” for consumers to create their own meaning (whether it’s as literal as UGC or as ephemeral as a personal projection) is now just as crucial as messaging.

5. COMMUNITY FIRST, BRAND SECOND
It is tempting to think that a brand creates a community. In fact, many brands, realizing the power of community as a resource, strive to create their own, and brands such as Apple definitely have a cult-like following. But the reality is that brands do not create communities from scratch, they become symbols of communities. Brands can reflect a community’s values and lifestyle, but I don’t think it’s possible to brand a lifestyle before it actually already exists. Was Apple as hot before the rise of the creative class? (The trend itself, I mean, not just the book about it.) Of course, the Apple technology certainly helped facilitate the expansion of the creative class, but the bottom line is that the societal predisposition that can come to constitute a community has to be there, and a brand does not invent it, it reflects it. Indie brands are spawned out of the very communities that they represent, so it’s not like they need to conduct massive amounts of consumer insight research, and their understanding of this community first, brand second dynamic is deeply intimate. For many major brands, however, the focus shouldn’t be on fabricating their own “community” but on developing a more significant understanding of the needs of the communities that buy and endorse them. (Then, see #3).

6. THINK BEYOND THE QUARTER
The relationship between a culture and a brand, like any kind of relationship, takes time. That it can’t always be statistically documented after three months does not necessarily make the relationship unsuccessful. My favorite example of a brand thinking “beyond the quarter” is Scion integrating it’s cars into Whyville, an online community for tweens. Pretty much the coolest thing you can buy in Whyville is a Scion, and its added bonus is that then you can drive all your other friends around in it in the game. They start at 15,000 “clams” (Whyville dollars), but for 20,000 you can get it all customized. The most fascinating thing about this whole strategy, however, is that the Tween demographic is between 8-12 years old. It’s gonna be a while before they even have a driver’s license at all, let alone be in a position to be buying a car in the real world, but when they are, owning that virtual Scion will no doubt be an experience they draw on when making the purchase decision. This is thinking five, ten, fifteen years beyond the quarter, and it’s how indie brands think. Ok, maybe they don’t necessarily have the forethought to think that far ahead, but they do have the luxury to not have to think of success as based on proving something to shareholders every season. After all, just ask Starbucks about how rampant growth can even undermine success in the long-run.

The trend of more and more kinds of facilities cropping up to support DIY creative endeavors means that more and more kinds of indie brands are getting created. The evolution of marketing that doesn’t look anything like what it has before is only going to continue. Might as well take a cue or two from the side that’s plowing head-first into the changing the landscape.

    



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by jenks

quantum marketing

i’ll admit right now that this is not what i ought to be writing about.

i’ve been travelling for more of the past month than i’ve been at home, and just coming up with things to write about that i had no time to follow through on. so now that i’ve finally gotten to shower in my own shower, and sleep in my own bed, and the chance to unwind, there’s really so much else that i’d like to write about other than this.

like…. i’d like to give the ad age article, “Dove Viral Draws Heat From Critics” the “STOP SAYING THE WORD VIRAL!” award.

while i’m at it, i’d like to write about how “cool-hunting” ought to be stopped too. and not the thing where brands support emerging artists and underground communities to develop relevant, authentic consumer relationships, but that whole ridiculous concept that “cool” can exist out of context, like some kind creme to be skimmed off the top of one homogenized, pasteurized mass culture.

i’d like to write a post each for like a dozen different sound-bytes that come out of alex bogusky’s mouth during the course of these interviews: 1 + 2 (it’s like a full semester of jedi grad school in the course of an hour.) i’d like to thank john drake for turning me on the existence of these videos–thanks john!

i’d like to write alex bogusky an email asking if it’s by choice or by chance that he doesn’t have a wikipedia entry to hyperlink his name to. (altho i could maybe think of a couple of other questions i’d like to ask too.)

instead what i’m writing about now is NONE of that. i’m writing about the funniest thing i saw yesterday, which happens to have been on a party flyer:

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“$15 at the door. 30 in costume. leave the playa in nevada.”

since apparel is one of the easiest mediums through which to fulfil burningman’s “radical self expression” tenet, it’s been a big deal among parties in the burningman scene to encourage attendees to dress up. for years party flyers have advertised that if you were down with costumery you’d get a discount, and if you arrived in “street clothes” you’d have to pay an exacerbated fee at the door. “playa” by the way, is the term used to refer to the dried up lake-bed in the nevada desert on which burningman is held.

the initial idea in encouraging “playa-wear,” i suppose, was about developing a certain immersive atmosphere at the events. it’s kind of like if you’re into society for creative anachronism type stuff, where you recreate medieval battles on the weekend or whatever, then it kind of kills the whole point if people don’t show up wearing period garb, wandering onto the battlefield in track suits or something. the (re)creation of that other time and place is what everyone is there for, and it only works if everyone participates in the process.

of course burningman, like any other subculture, has its own dress codes and aesthetic mores, and after a while what all those flyers were actually saying was that the admission was $15 higher if you weren’t wearing the UNIFORM rather than if you weren’t wearing a “costume.” to people that didn’t get the memo about what the burningman uniform is supposed to consist of, or for whom costumery is not really their mode of expression, the insistent empahsis on it is incredibly alienating, and to people that aren’t interested in uniforms in general (or this one in particular), it’s pretty frustrating.

the joke on this flyer is that it’s turned the whole thing around, and even come up with a brilliantly catchy slogan for the resistance.

which, of course, reminds me of something alex bogusky talked about in that interview….

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(oh, if you’d watched those videos you’d know there’s no way i could just spend a whole post not talking about anything he says in there.)

so at one point he talks about this mini cooper campaign that cpb did for the car’s US launch. they bought a bunch of billboards announcing, “the suv backlash officially starts now.”

except that this was 2002, this was pre-inconvenient truth, and there WAS no SUV backlash. they needed it in order to have a way to market a small car for being exactly what it was, a small car, so they created it!

and the crazy part is that then it became real!

whether it was sheer luck, or intense prescience, or some kind of more formal consumer insight investigation, that the message worked–and by “worked” i mean, that it really DID herald the start of the SUV backlash in addition to making mini coopers sell–is because there was indeed an anti gass-guzzler movement brewing. before al gore pushed “green” over the tipping point, however, even a relatively small message like this could speak for an audience that was ready for the backlash to start.

in the interview alex mentions that advertising, and, hey, lets be real, ad agencies, have the capacity to influence pop culture through brands. or…. wait, is it brands have the capacity to influence pop culture through advertising? or is it through ad agencies? well, whichever way it is, the bottom line is that the most powerful influence comes from the capacity to articulate something that is already brewing below the surface. it’s like how quantum particles can be affected through simply being observed, so pop culture movements can be influenced by being given expression…..

wow:

“quantum marketing.” (there’s a concept).

perhaps that flyer for the party on friday will herald the start of the costume-mandate backlash? i’ve been repeating “leave the playa in nevada” to everyone since i saw it. the wait for a clever slogan officially ends now (thanks, mike).

    



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by jenks

today’s awesome ad award goes to:

my good friend marsi frey was the visual effects producer on this goodby silverstein & partners spot for HP.

 

the flow of the whole thing has such a slick pace that it actually has the feel of more substantial scripted entertainment. that’s right, the ad is entertaining.

(not surprising considering Goodby and Silverstein predict that brands will become the new networks, making advertising agencies more like Hollywood producers.)

cute.

    



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