The story of the biggest transformation of our time has a marketing problem: no one knows it’s happening.
There were many important events that happened in 2016. Some were deafening, trumpeting the seemingly inexplicable ascent of backwards-facing forces. But one event of great historical significance went largely unremarked upon.
In 2016 solar power became the cheapest form of new electricity on the planet and for the first time in history installed more new electric capacity than any other energy source.
Amid the sepia haze oozing from the past’s rusting, orange pipeline, humanity was placing a serious bet on a new kind of future. And you didn’t even know about it.
That’s a problem.
It was a bit like if you had a source of whale blubber in the 1840s and it could be used as fuel. Before gas came along, if you traded in whale blubber, you were the richest man on Earth. Then gas came along and you’d be stuck with your whale blubber. Sorry mate — history’s moving along.
— Brian Eno
“The beginning of the end for fossil fuels,” according to Bloomberg, occurred in 2013. “The world is now adding more capacity for renewable power each year than coal, natural gas, and oil combined. And there’s no going back…. The shift will continue to accelerate, and by 2030 more than four times as much renewable capacity will be added.”
The International Energy Agency’s Executive Director, Fatih Birol, said, “We are witnessing a transformation of global power markets led by renewables.”
“While solar was bound to fall below wind eventually, given its steeper price declines, few predicted it would happen this soon,” notes Bloomberg.
Later campaigns for the iPhone didn’t even show the product at all:
The product became the conduit to the experience. And the experience that solar has to sell is Future.
– Claim the Narrative of Future –
Two decades ago — back when it was still possible to talk about the future as anything but dystopia — a series of ads painted a striking vision of how that future was going to unfold. “Have you ever borrowed a book from thousands of miles away,” asked the ad voice. “Crossed the country without stopping to ask for directions? Or watched the movie you wanted to, the minute you wanted to?”
“You will,” said the voice, “and the company that will bring it to you: AT&T.”
Today I use a device to do basically 90% of what those ads predicted. (OK, I’ve never sent a fax from the beach, or tucked a baby in from a phone-booth, but you can’t get the Future 100% right). All of these things are so obvious and mundane now we barely even remember — some of us never knew — there was a time before. But, indeed, there was a point when this fantastical world was the future, and the future still seemed like a fantastical world.
There are no grand visions for the future now, no scenarios for humanity that don’t fill us with dread. A dying oligarchy tells us dissolution is freedom; regression is hope. It has disfigured our understanding of what’s happening in our world. The result is a gaping void in our collective vision when we look ahead. 17 years in to our new century there is a desperate hunger for a bright vision for the future, and at the moment arguably no one outside the world of clean energy has a legitimate claim to one. In the end, it’s not about utility bills or net metering laws or even solar panels for that matter. It’s about a vision of a Future worth demanding. Solar has the opportunity to be the voice of that vision for decades to come with a simple, cohesive, culture-focused messaging strategy.
We used to understand that brands were run by humans. But now, a decade in to social media, we are beginning to experience brands as human. And our technology is increasingly improving at executing the simulation.
In the future, it will have begun, like you knew it would, during the 2015 Super Bowl.
“The Coca-Cola Company spent a ridiculous sum of money during America’s No. 1 National Pastime on the evening’s most cynical advertising blitz: the “MakeItHappy” campaign,” Sam Biddle wrote on Gawker. “The premise was simple and also dumb: the internet is a mean place, and Coca-Cola was going to try make the internet a nice place. It was attempting to be the “I’d like to buy the world a Coke” for our modern digital idiot age: The company created a Twitter bot to take “mean” tweets and reformat their words into a cartoon rabbit playing the drums, or a cat. With this, the toxic web would be steam-cleaned, or something. So, in the hopes of making a minor point about the automated vacuum at the heart of Coke’s cynical anti-meanness push, we built a bot to tweet [Hitler’s autobiography] Mein Kampf through Coke’s automated positivity generator:
It has turned out fortunate for me to-day that destiny appointed Braunau-on-the-Inn to be my birthplace.
For that little town is situated just on the frontier between those two States the reunion of which seems,
at least to us of the younger generation,
a task to which we should devote our lives and in the pursuit of which every possible means should be employed.
German-Austria must be restored to the great German Motherland. And not indeed on any grounds of economic calculation whatsoever. No, no.
There’s more of these, but you get the idea.
“We assumed that the response to our little stunt would be largely apathetic,” Biddle writes:
Not only was our point obvious and slight, but in tweeting hateful sentiment at @CocaCola, we were doing exactly what the marketing campaign had asked us to do.
And then Coca-Cola, slow-witted and cowardly like all global megabrands, killed its bot, and suddenly countless people across the internet were aghast. We hadn’t thrown a tiny wrench into the slickly oiled workings of a $3 billion marketing operation, we’d embarrassed someone’s pal. Someone’s pal who was just trying to do some good online! We’d brought negativity into the positive sphere of Coke-swilling. For something totally devoid of humanity, Coca-Cola—a brutish company that condones slave labor and anti-union kidnapping and murder and whose CEO netted $30 million in 2012—was able to muster levels of smarmy cybertears not seen since Kony’s reign of terror with its Twitter stunt.
Coca-Cola's effort to clean up negativity on social media becomes the victim of a Gawker hate crime. http://t.co/Q5Ay9kQTjL
Actual flesh-and-blood humans felt bad for a corporation, in public. Real people poured the kind of empathy and anguish that’s historically been reserved for other real people upon a multinational conglomerate worth billions of dollars that sells liquid fructose poison and has a history of literally enslaving impoverished workers.
Human beings—including journalists—flocked to Coke’s side. The Verge sobbed that we’d “ruined” Coke’s “courage and optimism,” AdWeek called our work a “debacle,” and Coke itself feigned dismay: “It’s unfortunate Gawker made it a mission to break the system, and the content they used to do it is appalling.” “Have a Coke and a—frown,” bleated some dunce at USA Today. Coca Cola’s rough approximation of humanity had made an enormous impression, and its drinkers and friends took a stand. No more, they tweet-chanted in unison, no more unkind words for this maker of sweet liquid toxins.
“On Facebook, the button to ‘like’ a brand (like a brand!) is functionally identical to ‘liking’ another person.” Biddle writes. And more than 34 million people have “liked” Pepsi. “More than a million people have made a similar life decision with Mr. Clean, more than 300,000 people are Facebook friends with Jimmy Dean Sausages and Kleenex.” What has happened in the “friendification of corporate brands” is that advertising messages now co-exist in the same newsfeed, as “mom and bae and Brian from hockey practice.” News from brands and people we care about has blended into the same stream. And at this point, not only are there are a lot of people using social media who don’t really remember or relate to the time before this happened, there are a lot of brands using social media that are starting to forget, too.
Increasingly, the way brands (try) to sound is less and less like brands, and more and more…. like just actual people.
“This was [the] year of galumphing attempts of consumer brands to curry favor with #millennials on their #social networks with #memes designed to go #viral,” Annie Lowrey wrote in December in New York Magazine. “A new, horrible-brilliant Twitter account distills the trend down to its essence. It is called @BrandsSayingBae. It is comprised of brands tweeting the word bae or other trending neologisms. And it is, as the Verge puts it, just what “we’ve needed in 2014.”
“You can almost hear the white-collar conversation leading to tweets like these if you listen closely enough,” Lowrey adds, patomiming: “’Jones, the youths have adopted new phraseology again! This time it’s bae. Pronounced like the Chesapeake, spelled like babe with one letter missing!’ Sometimes, the results of such corporate-think are really funny. [For example] Denny’s stoner-Dada Twitter account.”
The best Coachella look is french toast remnants all over yr face while not appropriating any other cultures.
Why are brands doing this? Lowery attempts to explain:
They [saw] lightning get captured in a bottle once, on the evening of February 3, 2013. The San Francisco 49ers and the Baltimore Ravens had just kicked off the second half of their Super Bowl matchup when a power outage hit the stadium. Fans went crazy on Twitter — had Beyoncé rocked the halftime show so hard that she blew a fuse? And a few canny companies capitalized on the mania, including Oreo:
It was perfect — funny, sweet, timely, on-brand, apropos. It went viral, with a suit at Oreo’s parent company declaring that the tweet “not only shows the power of real-time engagement, but also the sheer importance of understanding the overall media ecosystem.”
People retweeted it. They wrote about it. They talked about it. But I doubt that they purchased or consumed more cookies because of it. And I doubt that they thought more positively of the Oreo brand, either.
Spammers took to Tinder soon after the matchmaking app went mainstream in 2013, setting up automated accounts to message lonely bachelors with ads for porn and webcam strip shows, according to reports from security firm Symantec.
“It’s usually, ‘Hey, if you want to talk further, go to this link on this website, and you can see all my pictures there,’” Satnam Narang, a senior security response manager at Symantec who’s written about the phenomenon, told me.
But lately, many Tinder spammers’ approaches have grown subtler. They’ve migrated from lewd photos and explicit language to more plausible, girl-next-door-style pictures. And they’ve programmed their bots to try to mimic a normal conversation.
“Social media will always be an incongruous and gross place for brands to mingle, because a company does not have feelings. It will never love you,” Biddle writes.
But how far away is a point where….. we can’t tell the difference?
“Spend some time to make your bot more personal,” Melendez quotes a user named cygon from a marketing forum where spammers trade tips for steering clear of Tinder’s spam detection systems and not raising users’ suspicions. “Your conversions will skyrocket. Once a guy gets feels a little emotionally involved he will go above and beyond to get a date. Remember—most your leads/conversions will be from beta guys who are desperate to get their dicks wet.”
But how long will it take before branded social media experiences are created by programs overseen by linguists and mathematicians and programmers writing AI code? How long before a major tech vendor sells in an artificial intelligence operating system to Coke?
How long until people are actually having relationships like the one depicted in the movie Her… with brands?
Anyway, back to getting approval for that social media editorial calendar.
Yesterday I was served this ad as the pre-roll in front of a TLC music video on YouTube and kind of freaked out. It was such a profound departure from the typical ad aimed at women, it felt like I’d seen a unicorn. I then proceeded to devote way too much of my day trying to find it afterwards. I reloaded “Creep” at least 50 times to try to get the same ad again. I finally ended up tweeting at @SecretDeodorant to help me track it down. (Thanks, Secret!)
“Did you know, striking a confident pose for 2 minutes can leave you feeling fearless all day?”
Did you know that this is actually true?
As social psychologist, Ann Cuddy, explains in her Ted talk, this is actually true whether you believe it or not! Our body language affects not only how others see us, but it can also change how we see ourselves. She goes on to show how “power posing” — standing in a posture of confidence, even when we don’t feel confident — can alter testosterone and cortisol levels in the brain (all things that affect perspiration, by the way) and may even have an impact on our chances for success.
When people feel happy they smile, but conversely, holding a pen between your teeth, which forces the facial muscles into a smile, will actually make you feel happier. So you can stand there doing the “Wonder Woman” and feel silly the whole time you’re doing it and it doesn’t even matter. Our minds change our bodies, and likewise, our bodies can change our minds. Posture can become power. For a product so intimately tied to the mind-body connection, this message is a no-brainer.
Oh, hey, sup, creative directors and brand managers: MAKE MORE ADS LIKE THAT.
Make less ads like this:
You can either have your intended target associate your brand with a message that depicts them as clowns, and experiences that make them feel foolish — the kinds of things we all try to avoid, forget, and deny. Or you can associate your brand with experiences that LITERALLY make people feel assertive, confident, and powerful — a sensation we all crave like a drug fix, and cling to with all our might in the face of an uncertain world.
In contrast, here’s what it looks like when technology ads rely on pushing the lingua franca of features instead of the native tongue of *experience*:
The technology pervading our lives has brought with it a new colonizing language. Even the term “UX” has become mainstream enough within the cultural lexicon that it can now referenced explicitly, as in the new MySpace ad. But more importantly, we have evolved a shared vocabulary for technology that goes beyond the rudimentary terms of features and specifications. In the years since Apple first pioneered and perfected this approach, we have all become fluent in technology’s emotional language.