Not that this has anything to do with marketing specifically, but I couldn’t resist.
jenks
Flawless Application
This is a terrific initiative by Estee Lauder, seamlessly combining live + digital.
From AdAge:
The venerable Estee Lauder cosmetics brand has found a seemingly natural way to connect with social media: offering free makeovers and photo shoots at its department-store cosmetics counters coast-to-coast to produce shots women can use for their online profiles.
The promotion, which kicks off Oct. 16 at Bloomingdale’s in New York and will extend initially to Macy’s, Saks and other Bloomingdale’s stores in Southern California, Miami and Chicago, also includes a giveaway of a 10-day supply of foundation.
Defying convention in a prestige cosmetics industry that has buried consumers under piles of makeup totes and other “gifts with purchase” for decades, no purchase is required for these gifts. The gift that the brand hopes will keep on giving is that the profile photos include the Estee Lauder logo in the background, which, assuming they aren’t Photoshopped into oblivion, could give the brand lasting presence on Facebook beyond its own 27,000-member plus fan page. The promotion is being plugged on that page, as well as on Estee Lauder’s website, and the company is also using PR to spread the word.With a target age of 35 to 55, Estee Lauder consumers aren’t necessarily prototypical social-media mavens. But the promotion has a dual strategy, said spokeswoman Tara Eisenberg: helping contemporize the brand for younger women while recognizing that somewhat older women have rapidly embraced social media, too.
AdAge’s Kunur Patel wrote about experiencing this campaign for herself at the initial New York event:
The session started with snapping a “before” pic at the Estee Lauder cosmetics counter’s newly installed computer kiosk, which salespeople tell me will stay around even after the promotion ends. Sitting in front of the kiosk, a webcam grabbed a picture of the not-yet-glamorous me, and a staff makeup specialist started to test out a range of shades on a pixilated palette version of my face. But instead of waiting for the Photoshop-esque makeover, I opted to scoot right over for the real thing. I sat down with an artist who started by rubbing some creams and gels into my cheeks. She very sweetly informed me I could use some hydration, and Estee had just the thing for me.
Layers of foundation, liners, shadows and powders later, I emerged a new woman. While I had asked for a toned-down, professional look, my new plum pout had me feeling more like a mobile upload to Facebook on Saturday night. Freshly done up, I headed over to the brand’s photo-shoot station, where the face of Estee Lauder, model Hilary Rhoda, offered to teach me how to pose for the camera. My pink oxford paled in comparison to her magenta mini dress and stilettos, so I politely offered to brave the lights and photographer on my own. A couple of smiles and flashes later and I was ready to go.
Behind the scenes, a retoucher hid the blemishes the makeup artist couldn’t, and by the time I got back to the office, my before-and-after pics were waiting in my inbox.
While Estee’s social-media service could use more subtle dials to get at those looks between off-the-street and super-vamp, a makeover is a makeover. It was fun, and the whole experience was a lot more glamorous than my previous experience with the brand, which was a dull tube of mascara and neutral eyeshadow in my mom’s bathroom cabinet. Though a couple other women getting makeovers were older than me, a good number of the salespeople weren’t. They were young and made-up but classy — a lot different than the rainbow, slightly gothic Mac Cosmetics people I usually buy eyeshadow from.
So, am I going to post my made-over pic to my LinkedIn profile? I would, if I were a news anchor. But I’m sure my Facebook friends will get a kick out of it, and I’m betting the Estee and Bloomie’s branding in the background won’t be lost on them.
Interview on Social Media, the Music Industry, & more
A quick interview with the Podcast Asylum done at AdWeek’s Social Media Strategies 2009 conference a few weeks back. Hilary Read, EWI‘s VP of Creative adds her thoughts as well.
[wpaudio url=”http://social-creature.com/wp-content/uploads/2009/10/Jenka-Gurfinkel.mp3″ text=”Jenka Gurfinkel Interview on the Podcast Asylum” dl=”0″]
today’s awesome ad award goes to:
.
Also awesome: wonderful and wondrous large-scale art creations shown happening absolut-ly anywhere but the desert.
What To Do After An Overnight Success
If, sometime circa 2004, you were out and about at certain underground parties in the Los Angeles Circus scene, and saw someone wearing a particularly striking pair of pants (male or female), created from asymmetrical strips of leather sewn in a twisted, impeccably tailored way, like the trappings of some Mad Max forest nymph biker gang escapee, and were compelled by this post-apocalyptic hipness to inquire of the wearer as to where these pants had come from, the answer you would inevitably receive is that they were made by someone named Cassidy. This would happen so often, in fact, that by the time I finally met Cassidy, out one night at a club on the shady side of La Brea, I actually recognized him by his trousers.
At the time, Cassidy was part of the Ernte design team, but soon thereafter co-founded SkinGraft Designs with partner Jonny Cota, and later Katie Kay. Even as the SkinGraft operation was growing with each year, headlining LA fashion week, opening the doors to a flagship store in Downtown LA this spring (no small feat for an indie fashion label in a recession!), and getting their sartorial grafts onto an ever-expanding assortment of celebrity skins, what Cassidy kept yearning to do was sing.
I discovered very quickly after we met that in addition to his fashion career, Cassidy is also a songwriter and performer. At one point, there were even a couple of production meetings held at my house for a show he was thinking of putting together around his music, and involving various performance-oriented friends. That show never came to pass, but after years of false starts, Cassidy finally revived his music focus from back-burner exile and 10 days ago self-released his debut album, Little Boys and Dinosaurs. What happened next is straight out of the viral phenomenon playbook.
On Sunday afternoon, August 15th, Adam Lambert, longtime SkinGraft friend (he’s currently wearing a custom SkinGraft jacket on the American Idol tour, and sported numerous other SG pieces during the show’s run) tweeted to his followers: “My friend Cassidy just shot this great video… http://bit.ly/18FvaM.” Within days, the video shot up to over 36,000 views, and Little Boys and Dinosaurs, sans label, marketing push, or pr strategy, rose to #3 on the iTunes electronic chart, between LMFAO’s “Party Rock” and Imogen Heap’s “Ellipse.” It didn’t hurt that the video was glam-rock pretty and sexually controversial, featuring some simulated sexual behavior, and a pair of undies slung Sports Illustrated-low. Within hours of Lambert’s tweet, a bonafide minor scandal had erupted over his linking the video, which was, by some contingent, considered inappropriate for his underage following. If you’re thinking this sort of outrage over music video explicitness seems strangely anachronistic in the post-Lil’ Kim / Britney Spears / Lady Gaga era, it should probably be mentioned that the dirty dancing in question here is exclusively male. In any case, the controversy only helped to generate further attention for the music, and by Thursday, Lyndsey Parker, was writing for Yahoo! Music’s The New Now blog:
At this point, Adam Lambert is pretty much like Oprah, in terms of his all-encompassing influence over his devoted fanbase. Just like any Oprah Book Club selection is certain to become a New York Times best-seller, in the pop music world there is perhaps no more ringing endorsement these days than a black-fingernailed thumbs up from the tastemaking Glamerican Idol.
So far the public response to Cassidy’s music, at least among diehard and very vocal Adam Lambert fans, has been hugely enthusiastic. Will record labels take notice? That remains to be seen, but if so, then Cassidy Haley may be the first artist to get signed out of American Idol without ever having appeared on the show.
If you’re a social media strategist, and your friend just so happens to become an overnight internet phenomenon, you’ve basically got no choice but to find the whole thing incredibly fascinating. On Tuesday, as Little Boys and Dinosaurs was climbing the chart, I got a call from Cassidy, and the question on his mind was, “What do I do now? What next?”
Which is a great question for any marketer in the digital age to think about as well. All too often I think marketers have blinders on, criminally overusing the word “viral” (still!) in the frenzy for buzz and fans and word of mouth and all that. But what if you could get all of it overnight? What if all the promotional initiatives and exposure efforts paid off just like they were supposed to? Is that the extent of your strategy? Or would you be prepared for What Next?
My advice to Cassidy was to take his questions straight to his new-found fans; involve them directly in helping to shape and define the answers together, and keep the momentum going. And he did. The outpouring of ideas that came back to him from this nascent, yet incredibly dedicated, army included everything from ad hoc twitterstorms that got the attention of various media folks, to online community resources created by fans to connect to one another, and to Cassidy’s music. The troops even came up with a seriously cute name for themselves, Comets, (as in Haley’s).
Overnight, Cassidy was handed the sort of opportunity that many marketers and brands are tirelessly chasing after, and yet the most powerful move he made was the one AFTER that happened. He opened up to his fans and offered them the opportunity to be directly involved with him in the creation of what comes next.
.